epson stylus r300 not printing

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Level 1

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epson stylus r300 not printing

After installing a recent Epson printer update through the app store, my printer causes an error log to be sent to Apple each and every time I attempt to print. This adds to my woes in that my Epson perfection 1250 scanner also refuses to work after a recent update. I've tried to update through the app store update facility, but no updates are available. This is getting me down a little as I really like my new 27" imac, but without a printer it's almost useless. What's going on with these updates? Can I restore to earlier drivers? Epson web site suggests no - rather that any update must be installed through the app store. I've also tried repairing permissions which appeared to fix some printer issues according to the log, but didn't solve my problem.

Thanks

iMac, OS X Mountain Lion (10.8.2)

Posted on Aug 18, 2013 2:41 AM

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Answer 1

Aug 18, 2013 2:55 AM in response to Mentalboy

Open System Preferences > Print & Scan > Print

Select the printer on the left then click - (minus)

Now select the Scan tab and delete the scanner.

Now go to Epson.com and click Drivers & Support from the top of tha window.

Locate and install the drivers for both the printer and scanner.

Back to System Preferences > Print & Scan > Print

Cloick + to add the printer

Same for the scanner.

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Answer 2

Mentalboy Author

Level 1

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Aug 18, 2013 3:00 AM in response to Carolyn Samit

Hi

According to Epson's support site the drivers are only available through the update in the app store application. No drivers are available for 10.8 to download direct and install manually. If I delete the existing driver from system preferences, the computer simply reinstalls them automatically from memory when I turn on the printer - which doesn't work.

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Answer 3

Klaus1

Level 9

52,879 points

Aug 18, 2013 3:05 AM in response to Mentalboy

Printer and Scanner software available for download:

http://support.apple.com/kb/HT3669?viewlocale=en_US

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Answer 4

Mentalboy Author

Level 1

0 points

Aug 18, 2013 3:13 AM in response to Klaus1

Yep, I'm sure I have the latest driver downloaded through software update just a few days ago in fact. Thats the problem - since downloading that my printer will not print. It was perfectly fine before the update. Now I can't get rid of the new driver and return to the the older functioning driver.

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Answer 5

Linc Davis

Level 10

209,739 points

Aug 18, 2013 7:38 AM in response to Mentalboy

Step 1

Open the Sharing pane in System Preferences. If the Computer Name is not set, enter a name. You may first have to click the lock icon in the lower left corner and authenticate to unlock the settings.

Credit for this solution to ASC user Yuengdog1983.

Step 2

If there's no improvement after Step 1, restore the following folder from the last backup you made before the EPSON update:

/Library/Printers/EPSON

You may have to reset the printing system for the change to become effective.

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Answer 6

Mentalboy Author

Level 1

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Aug 18, 2013 1:30 PM in response to Mentalboy

Thanks for the advice all, but it's not happening. I've tried to restore from a time machine back up, downloaded previous drivers, did all of the above and I am giving up. I guess "it 'doesn't just work" for the moment.

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Answer 7

gruel

Level 1

4 points

Aug 19, 2013 10:49 AM in response to Mentalboy

I'm having the same problem on a workforce 60, I haven't tried my 9900 yet?

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