Nittany78
Level 1 (0 points)

Q: downloaded itunes to a second laptop and upon trying to play a tune, msg "cannot locate file"  additioinally, it will play only recently purchased songs and nothing to that downloaded years ago

i recently downloaded itunes to a second laptop  download went fine and even purchased a few tunes   but upon playing tunes in my library, only the the tunes purchased while on second laptop and some recently downloaded from cd will play   msg "cannot locate original file.  would you like to locate?''   also, why dont the purchases i made on second laptop show in my library from first laptop?

iPod nano, Windows 8

Posted on Aug 18, 2013 9:36 AM

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Nittany78

Q: downloaded itunes to a second laptop and upon trying to play a tune, msg "cannot locate file"  additioinally, it will play on ... more

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  • by matt00,

    matt00 Aug 20, 2013 9:03 AM in response to Nittany78
    Level 5 (4,015 points)
    Aug 20, 2013 9:03 AM in response to Nittany78

    Hey Nittany78,

     

     

    I understand that you are having issues playing content on a secondary computer with iTunes. I'm curious to know if you transferred your iTunes library to this secondary laptop? If so, the files may not have transferred correctly and may be misplaced. The following article provides information on linking lost content:

     

    iTunes: Finding lost media and downloads

    http://support.apple.com/kb/TS1408

     

    As for your second question, you may want to look into enabling Automatic Downloads:

     

    iTunes Store: How to enable Automatic Downloads

    http://support.apple.com/kb/HT4539

     

     

    Thanks,

     

    Matt M.

  • by Nittany78,

    Nittany78 Nittany78 Aug 20, 2013 3:50 PM in response to matt00
    Level 1 (0 points)
    Aug 20, 2013 3:50 PM in response to matt00

    i did not transfer them from anywhere    i simply had itunes on one computer and wanted it on another computer so i could choose whichever computer i wanted on vacation   i simply went online and downloaded itunes to the second computer    i didnt misplace them   i didnt transfer them incorrectly   i did nothing   my nephew tells me that i will have to subscribe to itunes match to gain access to them   call me crazy but i something fundamentally wrong with having to pay someone to gain access to the tunes i added to my library from my cd collection   my solution is to delete the malfunctioning itunes from the second computer and use the one on the older computer that is not experiencing this issue and just avoid newer versions of itunes that might force me to have to hand over more money to apple