Macbook Pro getting restarted of its own....

Question

Dear Apple Support Team,I have a Macbook Pro (2009) running on Mountain Lion OS X. For last few days the Mac I am facing 4 issues with my Mac:1. Battery is draining is sleep mode. The system  information shows battery is NORMAL. 2. Bluetooth sign in Menu bar keeps on toggles between &#x27;Bluetooth Available" and "Bluetooth not Available&#x27;3. Fan issue very strange. If Mac is on wodden table, fan is normal. If I touch bottom of Mac, the Fan starts 😟 ..Any clue?4. Mac is getting restarted of it own. Could you please guide me how to resolve it? Below is the error reportI am sorry to say that ever since my Mac has gone to Apple Store, it has gone cranky. Last month I got the internal speakers changed and after that it is going crazy....Below is the error details:Interval Since Last Panic Report:  69285 secPanics Since Last Report:          2Anonymous UUID:                    A38AA2D3-2DD2-B036-8633-CD771B71DC91Sun Aug 18 23:09:33 2013panic(cpu 1 caller 0xffffff800f8b8655): Kernel trap at 0xffffff800fbb1e4d, type 13&#x3D;general protection, registers:CR0: 0x0000000080010033, CR2: 0x00000001524f2868, CR3: 0x000000002f823000, CR4: 0x0000000000000660RAX: 0xffffff801a020908, RBX: 0xffffff801d701288, RCX: 0xffffff80176a3de0, RDX: 0x0000000000000000RSP: 0xffffff80176a3cd0, RBP: 0xffffff80176a3d20, RSI: 0xffffff801d701288, RDI: 0xffffff801eea9088R8:  0xffffff80176a3dd8, R9:  0x0000000000000000, R10: 0x0000000000000010, R11: 0xffffff80176a3ea8R12: 0x0000000000000001, R13: 0x0000000000000001, R14: 0xffffff802525ee48, R15: 0x0000000000000000RFL: 0x0000000000010282, RIP: 0xffffff800fbb1e4d, CS:  0x0000000000000008, SS:  0x0000000000000010Fault CR2: 0x00000001524f2868, Error code: 0x0000000000000000, Fault CPU: 0x1Backtrace (CPU 1), Frame : Return Address0xffffff80176a3970 : 0xffffff800f81d626 0xffffff80176a39e0 : 0xffffff800f8b8655 0xffffff80176a3bb0 : 0xffffff800f8ce17d 0xffffff80176a3bd0 : 0xffffff800fbb1e4d 0xffffff80176a3d20 : 0xffffff800fb97ebc 0xffffff80176a3e10 : 0xffffff800fb7bdf0 0xffffff80176a3e40 : 0xffffff800fb76f69 0xffffff80176a3ef0 : 0xffffff800fb76e77 0xffffff80176a3f50 : 0xffffff800fbe16aa 0xffffff80176a3fb0 : 0xffffff800f8ce9c3 BSD process name corresponding to current thread: WebProcessMac OS version:12E55Kernel version:Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36Kernel slide:     0x000000000f600000Kernel text base: 0xffffff800f800000System model name: MacBookPro5,5 (Mac-F2268AC8)System uptime in nanoseconds: 13658870279862last loaded kext at 13520914187632: com.apple.iokit.IOBluetoothUSBDFU          4.1.4f2 (addr 0xffffff7f91aa6000, size 12288)last unloaded kext at 13000359364740: com.apple.iokit.IOBluetoothUSBDFU          4.1.4f2 (addr 0xffffff7f91aa4000, size 8192)loaded kexts:com.avast.PacketForwarder          1.3com.avast.AvastFileShield          2.0.0com.apple.iokit.IOBluetoothUSBDFU          4.1.4f2com.apple.filesystems.smbfs          1.8.4com.apple.nke.pppoe          1.8com.apple.driver.AppleHWSensor          1.9.5d0com.apple.driver.AudioAUUC          1.60com.apple.driver.AGPM          100.12.87com.apple.filesystems.autofs          3.0com.apple.driver.AppleHDA          2.3.7fc4com.apple.driver.AppleMikeyHIDDriver          122com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.4f2com.apple.iokit.IOUserEthernet          1.0.0d1com.apple.iokit.IOBluetoothSerialManager          4.1.4f2com.apple.Dont_Steal_Mac_OS_X          7.0.0com.apple.driver.ApplePolicyControl          3.4.5com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0com.apple.driver.AppleMikeyDriver          2.3.7fc4com.apple.driver.AppleLPC          1.6.0com.apple.driver.AppleBacklight          170.2.5com.apple.driver.AppleUpstreamUserClient          3.5.10com.apple.driver.AppleMCCSControl          1.1.11com.apple.driver.AppleSMCLMU          2.0.3d0com.apple.GeForce          8.1.2com.apple.driver.SMCMotionSensor          3.0.3d1com.apple.driver.AppleUSBTCButtons          237.1com.apple.driver.AppleUSBTCKeyboard          237.1com.apple.driver.AppleIRController          320.15com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1com.apple.BootCache          34com.apple.driver.AppleUSBCardReader          3.1.7com.apple.iokit.SCSITaskUserClient          3.5.5com.apple.driver.XsanFilter          404com.apple.iokit.IOAHCIBlockStorage          2.3.1com.apple.driver.AirPort.Brcm4331          615.20.17com.apple.driver.AppleEFINVRAM          1.7com.apple.driver.AppleSmartBatteryManager          161.0.0com.apple.driver.AppleUSBHub          5.5.5com.apple.driver.AppleFWOHCI          4.9.6com.apple.driver.AppleAHCIPort          2.5.2com.apple.nvenet          2.0.19com.apple.driver.AppleUSBEHCI          5.5.0com.apple.driver.AppleUSBOHCI          5.2.5com.apple.driver.AppleRTC          1.5com.apple.driver.AppleHPET          1.8com.apple.driver.AppleACPIButtons          1.7com.apple.driver.AppleSMBIOS          1.9com.apple.driver.AppleACPIEC          1.7com.apple.driver.AppleAPIC          1.6com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0com.apple.nke.applicationfirewall          4.0.39com.apple.security.quarantine          2.1com.apple.driver.AppleIntelCPUPowerManagement          196.0.0com.apple.nke.ppp          1.8com.apple.kext.triggers          1.0com.apple.driver.DspFuncLib          2.3.7fc4com.apple.iokit.IOAudioFamily          1.8.9fc11com.apple.kext.OSvKernDSPLib          1.6com.apple.iokit.IOFireWireIP          2.2.5com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.4f2com.apple.iokit.IOSurface          86.0.4com.apple.iokit.IOSerialFamily          10.0.6com.apple.iokit.IOBluetoothFamily          4.1.4f2com.apple.driver.IOPlatformPluginLegacy          1.0.0com.apple.driver.AppleSMBusPCI          1.0.11d0com.apple.driver.IOPlatformPluginFamily          5.3.0d51com.apple.driver.AppleGraphicsControl          3.4.5com.apple.driver.AppleBacklightExpert          1.0.4com.apple.driver.AppleSMBusController          1.0.11d0com.apple.driver.AppleHDAController          2.3.7fc4com.apple.iokit.IOHDAFamily          2.3.7fc4com.apple.nvidia.nv50hal          8.1.2com.apple.NVDAResman          8.1.2com.apple.iokit.IONDRVSupport          2.3.7com.apple.iokit.IOGraphicsFamily          2.3.7com.apple.driver.AppleSMC          3.1.4d2com.apple.driver.AppleUSBMultitouch          237.3com.apple.iokit.IOUSBHIDDriver          5.2.5com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.5com.apple.iokit.IOUSBMassStorageClass          3.5.1com.apple.driver.AppleUSBMergeNub          5.5.5com.apple.driver.AppleUSBComposite          5.2.5com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5com.apple.iokit.IOBDStorageFamily          1.7com.apple.iokit.IODVDStorageFamily          1.7.1com.apple.iokit.IOCDStorageFamily          1.7.1com.apple.iokit.IOAHCISerialATAPI          2.5.1com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5com.apple.iokit.IO80211Family          530.4com.apple.iokit.IOUSBUserClient          5.5.5com.apple.iokit.IOFireWireFamily          4.5.5com.apple.iokit.IOAHCIFamily          2.3.1com.apple.iokit.IONetworkingFamily          3.0com.apple.iokit.IOUSBFamily          5.6.0com.apple.driver.NVSMU          2.2.9com.apple.driver.AppleEFIRuntime          1.7com.apple.iokit.IOHIDFamily          1.8.1com.apple.iokit.IOSMBusFamily          1.1com.apple.security.sandbox          220.3com.apple.kext.AppleMatch          1.0.0d1com.apple.security.TMSafetyNet          7com.apple.driver.DiskImages          345com.apple.iokit.IOStorageFamily          1.8com.apple.driver.AppleKeyStore          28.21com.apple.driver.AppleACPIPlatform          1.7com.apple.iokit.IOPCIFamily          2.7.3com.apple.iokit.IOACPIFamily          1.4com.apple.kec.corecrypto          1.0Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.26 GHz, 4 GB, SMC 1.47f2Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MBMemory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.17)Bluetooth: Version 4.1.4f2 12041, 2 service, 11 devices, 1 incoming serial portsNetwork Service: PPPoE, PPP (PPPoE), ppp0Network Service: Ethernet, Ethernet, en0Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GBSerial ATA Device: HL-DT-ST DVDRW  GS23NUSB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 2USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2I look forward for your expert opinionRegardsPuneet

dominic23 · Answer

Remove Avast.Reset SMC.     http://support.apple.com/kb/HT3964Choose the method for:"Resetting SMC on portables with a battery you should not remove on your own".Best.

puneet.bali · Answer

Dear Dominic,Thanks!I tired as you suggested. The battery is not draning anymore but still the mac restarts on its own and also it doesnt go in sleep mode if i click of &#x27;sleep&#x27; icon on Apple Tab.Latest error reportInterval Since Last Panic Report:  39141 secPanics Since Last Report:          1Anonymous UUID:                    A38AA2D3-2DD2-B036-8633-CD771B71DC91Thu Aug 22 00:06:29 2013panic(cpu 0 caller 0xffffff80034b8655): Kernel trap at 0xffffff80037f1291, type 14&#x3D;page fault, registers:CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x00000000471dd000, CR4: 0x0000000000000660RAX: 0xffffff8090ebd000, RBX: 0x0000000000000001, RCX: 0xffffff8003a5cba0, RDX: 0xffffff80147f9dc8RSP: 0xffffff807c143b40, RBP: 0xffffff807c143b60, RSI: 0x0000000000040004, RDI: 0x0000000000000000R8:  0x00000000000001ff, R9:  0x0000000000000000, R10: 0xffffff807bfc6000, R11: 0x0000000000000000R12: 0x0000000000000010, R13: 0xffffff8010a99400, R14: 0xffffff8003ae1b20, R15: 0xffffff8014948240RFL: 0x0000000000010202, RIP: 0xffffff80037f1291, CS:  0x0000000000000008, SS:  0x0000000000000010Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0Backtrace (CPU 0), Frame : Return Address0xffffff807c1437e0 : 0xffffff800341d626 0xffffff807c143850 : 0xffffff80034b8655 0xffffff807c143a20 : 0xffffff80034ce17d 0xffffff807c143a40 : 0xffffff80037f1291 0xffffff807c143b60 : 0xffffff80037f14a9 0xffffff807c143b90 : 0xffffff80037f213d 0xffffff807c143c00 : 0xffffff80037eef0b 0xffffff807c143c50 : 0xffffff7f846a2afb 0xffffff807c143c80 : 0xffffff7f846a2d94 0xffffff807c143cb0 : 0xffffff7f84694b5a 0xffffff807c143da0 : 0xffffff800384907a 0xffffff807c143e00 : 0xffffff8003864f00 0xffffff807c143e50 : 0xffffff8003495c4c 0xffffff807c143e80 : 0xffffff8003420b3d 0xffffff807c143eb0 : 0xffffff8003410448 0xffffff807c143f00 : 0xffffff800341961b 0xffffff807c143f70 : 0xffffff80034a6536 0xffffff807c143fb0 : 0xffffff80034ce9e3       Kernel Extensions in backtrace:         com.apple.iokit.IOBluetoothFamily(4.1.4f2)[DDCDB040-B00B-3133-A379-7D8B0DAFA4E8 ]@0xffffff7f8468f000-&gt;0xffffff7f84732fff            dependency: com.apple.iokit.IOUSBFamily(5.6.0)[065077C5-A49E-3C52-BDC0-60169E293563]@0xffff ff7f84222000BSD process name corresponding to current thread: bluedMac OS version:12E55Kernel version:Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36Kernel slide:     0x0000000003200000Kernel text base: 0xffffff8003400000System model name: MacBookPro5,5 (Mac-F2268AC8)System uptime in nanoseconds: 16412526559412last loaded kext at 16405763434881: com.apple.iokit.IOBluetoothUSBDFU          4.1.4f2 (addr 0xffffff7f85694000, size 12288)last unloaded kext at 16369000538024: com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.4f2 (addr 0xffffff7f85610000, size 155648)loaded kexts:com.apple.iokit.IOBluetoothUSBDFU          4.1.4f2com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.4f2com.apple.nke.pppoe          1.8com.apple.driver.AppleHWSensor          1.9.5d0com.apple.driver.AudioAUUC          1.60com.apple.driver.AGPM          100.12.87com.apple.driver.AppleMikeyHIDDriver          122com.apple.driver.AppleHDA          2.3.7fc4com.apple.driver.AppleLPC          1.6.0com.apple.driver.AppleBacklight          170.2.5com.apple.driver.AppleMikeyDriver          2.3.7fc4com.apple.GeForce          8.1.2com.apple.driver.AppleSMCLMU          2.0.3d0com.apple.iokit.IOUserEthernet          1.0.0d1com.apple.iokit.IOBluetoothSerialManager          4.1.4f2com.apple.Dont_Steal_Mac_OS_X          7.0.0com.apple.driver.ApplePolicyControl          3.4.5com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0com.apple.driver.AppleUpstreamUserClient          3.5.10com.apple.driver.AppleMCCSControl          1.1.11com.apple.driver.SMCMotionSensor          3.0.3d1com.apple.filesystems.autofs          3.0com.apple.driver.AppleUSBTCButtons          237.1com.apple.driver.AppleUSBTCKeyboard          237.1com.apple.driver.AppleIRController          320.15com.apple.driver.AppleUSBCardReader          3.1.7com.apple.iokit.SCSITaskUserClient          3.5.5com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1com.apple.BootCache          34com.apple.driver.XsanFilter          404com.apple.iokit.IOAHCIBlockStorage          2.3.1com.apple.driver.AppleSmartBatteryManager          161.0.0com.apple.driver.AppleUSBHub          5.5.5com.apple.driver.AppleFWOHCI          4.9.6com.apple.driver.AirPort.Brcm4331          615.20.17com.apple.driver.AppleAHCIPort          2.5.2com.apple.nvenet          2.0.19com.apple.driver.AppleUSBEHCI          5.5.0com.apple.driver.AppleUSBOHCI          5.2.5com.apple.driver.AppleEFINVRAM          1.7com.apple.driver.AppleRTC          1.5com.apple.driver.AppleHPET          1.8com.apple.driver.AppleACPIButtons          1.7com.apple.driver.AppleSMBIOS          1.9com.apple.driver.AppleACPIEC          1.7com.apple.driver.AppleAPIC          1.6com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0com.apple.nke.applicationfirewall          4.0.39com.apple.security.quarantine          2.1com.apple.driver.AppleIntelCPUPowerManagement          196.0.0com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.4f2com.apple.nke.ppp          1.8com.apple.driver.DspFuncLib          2.3.7fc4com.apple.iokit.IOAudioFamily          1.8.9fc11com.apple.kext.OSvKernDSPLib          1.6com.apple.driver.AppleBacklightExpert          1.0.4com.apple.iokit.IOFireWireIP          2.2.5com.apple.driver.AppleHDAController          2.3.7fc4com.apple.iokit.IOHDAFamily          2.3.7fc4com.apple.iokit.IOSurface          86.0.4com.apple.iokit.IOSerialFamily          10.0.6com.apple.iokit.IOBluetoothFamily          4.1.4f2com.apple.driver.AppleGraphicsControl          3.4.5com.apple.driver.IOPlatformPluginLegacy          1.0.0com.apple.driver.IOPlatformPluginFamily          5.3.0d51com.apple.driver.AppleSMBusPCI          1.0.11d0com.apple.nvidia.nv50hal          8.1.2com.apple.driver.AppleSMBusController          1.0.11d0com.apple.NVDAResman          8.1.2com.apple.iokit.IONDRVSupport          2.3.7com.apple.iokit.IOGraphicsFamily          2.3.7com.apple.driver.AppleSMC          3.1.4d2com.apple.kext.triggers          1.0com.apple.driver.AppleUSBMultitouch          237.3com.apple.iokit.IOUSBHIDDriver          5.2.5com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.5com.apple.iokit.IOUSBMassStorageClass          3.5.1com.apple.driver.AppleUSBMergeNub          5.5.5com.apple.driver.AppleUSBComposite          5.2.5com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5com.apple.iokit.IOBDStorageFamily          1.7com.apple.iokit.IODVDStorageFamily          1.7.1com.apple.iokit.IOCDStorageFamily          1.7.1com.apple.iokit.IOAHCISerialATAPI          2.5.1com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5com.apple.iokit.IOUSBUserClient          5.5.5com.apple.iokit.IOFireWireFamily          4.5.5com.apple.iokit.IO80211Family          530.4com.apple.iokit.IOAHCIFamily          2.3.1com.apple.iokit.IONetworkingFamily          3.0com.apple.iokit.IOUSBFamily          5.6.0com.apple.driver.NVSMU          2.2.9com.apple.driver.AppleEFIRuntime          1.7com.apple.iokit.IOHIDFamily          1.8.1com.apple.iokit.IOSMBusFamily          1.1com.apple.security.sandbox          220.3com.apple.kext.AppleMatch          1.0.0d1com.apple.security.TMSafetyNet          7com.apple.driver.DiskImages          345com.apple.iokit.IOStorageFamily          1.8com.apple.driver.AppleKeyStore          28.21com.apple.driver.AppleACPIPlatform          1.7com.apple.iokit.IOPCIFamily          2.7.3com.apple.iokit.IOACPIFamily          1.4com.apple.kec.corecrypto          1.0Kindly suggest if there is any other way?