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OlaRoyd

Q: unfinished osx mountain lion download cannot be located on my mac

Started downloading osx mountain lion from appstore and got to 4.1G of 4.4G before interruption. No icon found when accessing app store's interrupted purchases and no evidence of the downloaded portion on my Macbook pro. New download started when I re-accessed app stores: 1) Am i going to get billed a second time ?and 2) what happened to the almost completed initial download?

MacBook Pro, Mac OS X (10.6.8)

Posted on Aug 18, 2013 12:42 PM

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Q: unfinished osx mountain lion download cannot be located on my mac

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  • by Dah•veed,

    Dah•veed Dah•veed Aug 18, 2013 12:44 PM in response to OlaRoyd
    Level 7 (34,770 points)
    Mac App Store
    Aug 18, 2013 12:44 PM in response to OlaRoyd

    You can download it as many times as needed once you've paid for it.

  • by mende1,

    mende1 mende1 Aug 18, 2013 12:45 PM in response to OlaRoyd
    Level 10 (93,324 points)
    Desktops
    Aug 18, 2013 12:45 PM in response to OlaRoyd

    Welcome to Apple Support Communities

     

    1. When you purchase OS X Mountain Lion, you can install it as many times as you need in all your Macs for free.

     

    2. If your Internet connection was interrupted and you didn't pause the download or you restarted or shut down your Mac, the download is gone. You have to download Mountain Lion again from the Mac App Store. In order to not lose it, open a Finder window, select Applications in the sidebar and copy the Mountain Lion installer to another folder like Documents, so you won't have to redownload Mountain Lion anymore

  • by OlaRoyd,

    OlaRoyd OlaRoyd Aug 18, 2013 3:50 PM in response to mende1
    Level 1 (4 points)
    iPhone
    Aug 18, 2013 3:50 PM in response to mende1

    Downloading all over again. Got up to 1.7Gig and suddenly interrupted AGAIN with the msg "an error has occurred". And I checked but don't have the mountain lion installer in my Applications folder. Where else should I look for the installer?

  • by OlaRoyd,Solvedanswer

    OlaRoyd OlaRoyd Aug 18, 2013 4:17 PM in response to OlaRoyd
    Level 1 (4 points)
    iPhone
    Aug 18, 2013 4:17 PM in response to OlaRoyd

    mende1:

    Downloading all over again. Got up to 1.7Gig and suddenly interrupted AGAIN with the msg "an error has occurred". And I checked but don't have the mountain lion installer in my Applications folder. Where else should I look for the installer?

     

    #

     

  • by mende1,Helpful

    mende1 mende1 Aug 18, 2013 10:11 PM in response to OlaRoyd
    Level 10 (93,324 points)
    Desktops
    Aug 18, 2013 10:11 PM in response to OlaRoyd

    The App Store only downloads the installer to Applications folder. Personally, I would contact with the Mac App Store support > http://www.apple.com/support/mac/app-store/contact

     

    Also, check that your Internet connections works correctly