1 Reply Latest reply: Aug 20, 2013 11:01 AM by sheila_m.
Mathias1117 Level 1 Level 1 (0 points)

Help?!  When I use my Apple (silver) remote, the Apple unit just blinks, no movement. Is it frozen? How do I re-set/un-freeze?


Apple TV
  • 1.
    sheila_m. Community Specialists Community Specialists (3,245 points)

    Hello Mathias1117,

     

    I would be concerned too if my Apple TV was not responding when using the remote.  I found an article with some steps you can take when you experience an issue like this:

     

    If you can see a picture but Apple TV isn't responding

    Note: If the Apple TV status light does not flash white when you press a remote button, the issue may be with the remote. In this case, go to the the "If the remote isn't working" section below.

    1. Press and hold Menu on the Apple Remote to return to the Apple TV main menu.
    2. Reset Apple TV by unplugging it from the power outlet, waiting about five seconds, then plugging it in again or by pressing and holding Menu and down / scroll on your Apple remote.
    3. Power off your TV, wait five seconds, then power it back on.
    4. Make sure your TV is functioning correctly. See the documentation that came with your TV for more information.

     

    You can find the full article here:

    Apple TV: Basic troubleshooting

    http://support.apple.com/kb/ht1551

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.