Registering Apple Care from an "Auto-Enroll" Online Store Purchase

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Level 1

5 points

Registering Apple Care from an "Auto-Enroll" Online Store Purchase

Hello Anyone - Its been frustrating trying to get Apple to acknowledge my $183 purchase of Apple Care when I purchased a Macbook Pro New about a week ago - For some reason they don't seem to be able to handle ie - I have called, Uploaded my Invoice, done a Chat, but have been run in circles.

Seems like all the persons I have talked to can do is confirm that it is Not Registered.

Any recommendations or Advice?

Sincerely Jeff Yedinak

MacBook Pro (13-inch Mid 2012), OS X Mountain Lion (10.8.4)

Posted on Aug 18, 2013 12:54 PM

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Answer 1

Aug 18, 2013 2:08 PM in response to jsyedinak

Hi ...

What exactly do you mean by, "acknowledge" Jeff?

You should have received an email confirmation for the purchase.

Try entering the serial number for your new Mac here > Apple - Support - Check Your Service and Support Coverage

If you aren't sure where to find it > How to find the serial number of your Apple hardware product

Message was edited by: Carolyn Samit

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Answer 2

jsyedinak Author

Level 1

5 points

Aug 18, 2013 2:13 PM in response to Carolyn Samit

Hi Carolyn -

See my screenshot below. I simply want Apple to show my Applecare is registered and active with them:

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Answer 3

jsyedinak Author

Level 1

5 points

Aug 18, 2013 2:23 PM in response to Carolyn Samit

Carolyn -

Maybe the below I found is the answer:

"If you are automatically registered you will receive a proof of coverage, either immediately in the form of a receipt that indicates the end date of your AppleCare Protection Plan coverage or within thirty days in the form of a Proof of Coverage certificate provided by Apple."

Sincerely Jeff

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