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Mail crash when connected to Exchange server

Hi, I have been using my MacBook Air for 2 years and using Mail. Two days ago Mail crashes every time I am connect it to my business Exchange server.

Please find an extract of the error message below. Is anybody able to assist me? Your help is much appreciated.


Process: Mail [2184]

Path: /Applications/Mail.app/Contents/MacOS/Mail

Identifier: com.apple.mail

Version: 5.3 (1283)

Build Info: Mail-1283000000000000~1

Code Type: X86-64 (Native)

Parent Process: launchd [134]


Date/Time: 2013-08-19 11:28:21.600 +0800

OS Version: Mac OS X 10.7.5 (11G63)

Report Version: 9


Interval Since Last Report: 56644 sec

Crashes Since Last Report: 6

Per-App Interval Since Last Report: 32271 sec

Per-App Crashes Since Last Report: 6

Anonymous UUID: 22DB6590-3D19-467C-89DE-EE80CFAC0BC1


Crashed Thread: 5 Dispatch queue: com.apple.root.default-overcommit-priority


Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000


Application Specific Information:

objc[2184]: garbage collection is OFF

*** Terminating app due to uncaught exception 'MFSQLiteException', reason: 'adding an EWS folder id'

*** First throw call stack:

(

0 CoreFoundation 0x00007fff8c634f56 __exceptionPreprocess + 198

1 libobjc.A.dylib 0x00007fff993b3d5e objc_exception_throw + 43

2 Message 0x00007fff920d41dc __+[Library _addEWSProperty:value:forMailbox:errorString:]_block_invoke_1 + 460

3 Message 0x00007fff91f737af +[Library executeBlock:isWriter:useTransaction:isPrivileged:] + 1165

4 Message 0x00007fff920c9f03 +[Library _addEWSProperty:value:forMailbox:errorString:] + 98

5 Message 0x00007fff920c9d56 +[Library setEWSFolderId:forMailbox:] + 298

6 Message 0x00007fff9206ca88 -[EWSAccount _saveFolderId:forMailbox:] + 85

7 Message 0x00007fff9206cbf0 -[EWSAccount _setupMailboxUid:forFolderId:] + 50

8 Message 0x00007fff9206dc1a -[EWSAccount createMailboxFromEWSFolder:] + 587

9 Message 0x00007fff9209c2dc -[EWSSyncFolderHierarchyResponseOperation executeOperation] + 752

10 Message 0x00007fff9216782f -[MonitoredOperation main] + 228

11 Foundation 0x00007fff9482c6b4 -[__NSOperationInternal start] + 705

12 Foundation 0x00007fff9483f912 ____NSOQSchedule_block_invoke_2 + 124

13 libdispatch.dylib 0x00007fff8dfd6a82 _dispatch_call_block_and_release + 18

14 libdispatch.dylib 0x00007fff8dfd7961 _dispatch_worker_thread2 + 255

15 libsystem_c.dylib 0x00007fff994f23da _pthread_wqthread + 316

16 libsystem_c.dylib 0x00007fff994f3b85 start_wqthread + 13

)


terminate called throwing an exception

abort() called

MacBook Air, Mac OS X (10.7.5)

Posted on Aug 19, 2013 3:04 AM

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Question marked as Best reply

Posted on Aug 19, 2013 6:12 AM

The issue seems to be with EWS access, has your IT dept changed anything recently (ask them) and what version of Exchange do they use.

7 replies

Aug 19, 2013 6:40 AM in response to Csound1

Thanks for looking into this. I agree it seems to be an issue with the EWS access.

I believe it is Exchange 2010.

I have taken the following actions

- The IT department reset my email account but no improvement.

- I have reinstalled the OS on my MacBookAir (shut down computer, restart, press key "R", select reinstall OS). This took quite a while. Mail still crashes.


IT department recommends to install e.g. Gmail or yahoo on Mail and check whether problem persists


Last resort solution, Exchange could be deleted and then reinstalled again.

However, I want to keep this option to the very last.


What else could I try to do?


Thanks again.

Aug 19, 2013 6:56 AM in response to Csound1

I totally agree. It does not make sense to add more accounts to Mail

When Mail is already crashing now.


Ok, I will remove Exchange account, reboot and reset it up.

The good news is that all emails on the Exchange account are on a server

So I assume that is good enough of a backup unless you recommend otherwise.


Thanks again for helping on this matter.

Mail crash when connected to Exchange server

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