Kernel panic diagnosis please?

Question

Hi,I&#x27;m having trouble making sense of the kernel panic logs my 1 year old MacBook Pro retina (15.4") has been spitting out recently (about 10 crashes in the past week). I&#x27;d like to establish if this is a HW fault and whether I can deal with it somehow or if I need to visit an Apple store.--Peternterval Since Last Panic Report:  17658 secPanics Since Last Report:          2Anonymous UUID:                    4E5B4CAE-C739-70EC-9B07-041B0C1F5131Sun Aug 18 13:02:53 2013panic(cpu 0 caller 0xffffff802ccb8655): Kernel trap at 0xffffff802cc89083, type 13&#x3D;general protection, registers:CR0: 0x000000008001003b, CR2: 0x000000010c985000, CR3: 0x000000002f699000, CR4: 0x00000000001606e0RAX: 0x5870ffffff8040f1, RBX: 0xffffff8040f1b992, RCX: 0xffffff804165d888, RDX: 0xb948ffffff8040f1RSP: 0xffffff8154c1bc20, RBP: 0xffffff8154c1bc40, RSI: 0x000000002231db52, RDI: 0xffffff804165d898R8:  0xfffffffffffff000, R9:  0xffffff8031321da8, R10: 0xffffff7fad1fd000, R11: 0xffffff802d27de00R12: 0xffffff804165d800, R13: 0x000000000000003c, R14: 0xffffff804165d898, R15: 0x0000000000000080RFL: 0x0000000000010282, RIP: 0xffffff802cc89083, CS:  0x0000000000000008, SS:  0x0000000000000010Fault CR2: 0x000000010c985000, Error code: 0x0000000000000000, Fault CPU: 0x0Backtrace (CPU 0), Frame : Return Address0xffffff8154c1b8c0 : 0xffffff802cc1d626 0xffffff8154c1b930 : 0xffffff802ccb8655 0xffffff8154c1bb00 : 0xffffff802ccce17d 0xffffff8154c1bb20 : 0xffffff802cc89083 0xffffff8154c1bc40 : 0xffffff802cc773d6 0xffffff8154c1bca0 : 0xffffff802cc7c637 0xffffff8154c1bcd0 : 0xffffff802cc76524 0xffffff8154c1bd00 : 0xffffff802cc759b0 0xffffff8154c1bd40 : 0xffffff802cc6737c 0xffffff8154c1be30 : 0xffffff802cc6b0e0 0xffffff8154c1be60 : 0xffffff802cff05e9 0xffffff8154c1be80 : 0xffffff802cff5280 0xffffff8154c1bea0 : 0xffffff802cff16ac 0xffffff8154c1bed0 : 0xffffff802cff3565 0xffffff8154c1bf20 : 0xffffff802cffa9e0 0xffffff8154c1bf60 : 0xffffff802cc3e25e 0xffffff8154c1bfb0 : 0xffffff802ccb3137 BSD process name corresponding to current thread: kernel_taskMac OS version:12E55Kernel version:Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36Kernel slide:     0x000000002ca00000Kernel text base: 0xffffff802cc00000System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)System uptime in nanoseconds: 129062866935last loaded kext at 10481131458: com.apple.driver.AppleBluetoothHIDKeyboard          170.2 (addr 0xffffff7faec8e000, size 24576)loaded kexts:com.apple.driver.AppleBluetoothMultitouch          75.19com.apple.driver.AudioAUUC          1.60com.apple.driver.AppleHWSensor          1.9.5d0com.apple.iokit.IOBluetoothSerialManager          4.1.4f2com.apple.filesystems.autofs          3.0com.apple.driver.AGPM          100.12.87com.apple.driver.ApplePlatformEnabler          2.0.6d1com.apple.driver.X86PlatformShim          1.0.0com.apple.driver.AppleMikeyHIDDriver          122com.apple.driver.AppleHDAHardwareConfigDriver          2.3.7fc4com.apple.driver.AppleHDA          2.3.7fc4com.apple.iokit.IOUserEthernet          1.0.0d1com.apple.Dont_Steal_Mac_OS_X          7.0.0com.apple.driver.AppleSMCPDRC          1.0.0com.apple.driver.ApplePolicyControl          3.4.5com.apple.driver.AppleSMCLMU          2.0.3d0com.apple.iokit.IOBluetoothUSBDFU          4.1.4f2com.apple.driver.AppleIntelHD4000Graphics          8.1.2com.apple.driver.AppleMikeyDriver          2.3.7fc4com.apple.GeForce          8.1.2com.apple.driver.AppleMuxControl          3.4.5com.apple.driver.AppleBacklight          170.2.5com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.4f2com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0com.apple.driver.AppleIntelFramebufferCapri          8.1.2com.apple.driver.AppleUpstreamUserClient          3.5.10com.apple.driver.AppleMCCSControl          1.1.11com.apple.driver.AppleLPC          1.6.0com.apple.nvidia.NVDAStartup          8.1.2com.apple.driver.AppleUSBTCButtons          237.1com.apple.driver.AppleUSBTCKeyEventDriver          237.1com.apple.driver.AppleUSBTCKeyboard          237.1com.apple.driver.AppleFileSystemDriver          3.0.1com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1com.apple.BootCache          34com.apple.driver.XsanFilter          404com.apple.iokit.IOAHCIBlockStorage          2.3.1com.apple.driver.AppleSDXC          1.4.2com.apple.driver.AppleUSBHub          5.5.5com.apple.driver.AirPort.Brcm4331          615.20.17com.apple.iokit.AppleBCM5701Ethernet          3.6.1b4com.apple.driver.AppleAHCIPort          2.5.2com.apple.driver.AppleUSBEHCI          5.5.0com.apple.driver.AppleUSBXHCI          5.6.0com.apple.driver.AppleEFINVRAM          1.7com.apple.driver.AppleSmartBatteryManager          161.0.0com.apple.driver.AppleRTC          1.5com.apple.driver.AppleACPIButtons          1.7com.apple.driver.AppleHPET          1.8com.apple.driver.AppleSMBIOS          1.9com.apple.driver.AppleACPIEC          1.7com.apple.driver.AppleAPIC          1.6com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0com.apple.nke.applicationfirewall          4.0.39com.apple.security.quarantine          2.1com.apple.driver.AppleIntelCPUPowerManagement          196.0.0com.apple.driver.AppleBluetoothHIDKeyboard          170.2com.apple.driver.AppleHIDKeyboard          170.2com.apple.driver.IOBluetoothHIDDriver          4.1.4f2com.apple.driver.AppleMultitouchDriver          235.29com.apple.iokit.IOSerialFamily          10.0.6com.apple.kext.triggers          1.0com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5com.apple.driver.DspFuncLib          2.3.7fc4com.apple.iokit.IOAudioFamily          1.8.9fc11com.apple.kext.OSvKernDSPLib          1.6com.apple.iokit.IOSurface          86.0.4com.apple.iokit.IOBluetoothFamily          4.1.4f2com.apple.driver.AppleThunderboltEDMSink          1.1.8com.apple.driver.AppleThunderboltEDMSource          1.1.8com.apple.driver.AppleThunderboltDPOutAdapter          1.8.9com.apple.iokit.IOAcceleratorFamily          74.5.1com.apple.nvidia.gk100hal          8.1.2com.apple.driver.AppleGraphicsControl          3.4.5com.apple.driver.AppleBacklightExpert          1.0.4com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.4f2com.apple.driver.IOPlatformPluginLegacy          1.0.0com.apple.driver.X86PlatformPlugin          1.0.0com.apple.driver.AppleSMBusPCI          1.0.11d0com.apple.driver.AppleHDAController          2.3.7fc4com.apple.iokit.IOHDAFamily          2.3.7fc4com.apple.driver.AppleSMBusController          1.0.11d0com.apple.NVDAResman          8.1.2com.apple.driver.IOPlatformPluginFamily          5.3.0d51com.apple.iokit.IONDRVSupport          2.3.7com.apple.iokit.IOGraphicsFamily          2.3.7com.apple.driver.AppleSMC          3.1.4d2com.apple.driver.AppleUSBMultitouch          237.3com.apple.iokit.IOUSBHIDDriver          5.2.5com.apple.driver.AppleUSBMergeNub          5.5.5com.apple.driver.AppleUSBComposite          5.2.5com.apple.driver.AppleThunderboltDPInAdapter          1.8.9com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9com.apple.driver.AppleThunderboltPCIUpAdapter          1.2.6com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6com.apple.driver.AppleThunderboltNHI          1.7.8com.apple.iokit.IOThunderboltFamily          2.4.0com.apple.iokit.IO80211Family          530.4com.apple.iokit.IOEthernetAVBController          1.0.2b1com.apple.iokit.IONetworkingFamily          3.0com.apple.iokit.IOUSBUserClient          5.5.5com.apple.iokit.IOAHCIFamily          2.3.1com.apple.iokit.IOUSBFamily          5.6.0com.apple.driver.AppleEFIRuntime          1.7com.apple.iokit.IOHIDFamily          1.8.1com.apple.iokit.IOSMBusFamily          1.1com.apple.security.sandbox          220.3com.apple.kext.AppleMatch          1.0.0d1com.apple.security.TMSafetyNet          7com.apple.driver.DiskImages          345com.apple.iokit.IOStorageFamily          1.8com.apple.driver.AppleKeyStore          28.21com.apple.driver.AppleACPIPlatform          1.7com.apple.iokit.IOPCIFamily          2.7.3com.apple.iokit.IOACPIFamily          1.4com.apple.kec.corecrypto          1.0Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f35Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MBGraphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MBMemory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.17)Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial portsNetwork Service: Thunderbolt Ethernet, Ethernet, en3PCI Card: Apple 57762-A0, sppci_ethernet, Thunderbolt@10,0,0Serial ATA Device: APPLE SSD SM256E, 251 GBUSB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2USB Device: hub_device, 0x0424  (SMSC), 0x2504, 0x1d110000 / 6USB Device: ET-0405A-UV2.0-3, 0x056a  (WACOM Co., Ltd.), 0x0011, 0x1d111000 / 10USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 5USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 8

Lexiepex · Answer

difficult to see here. It may be the nvidia. Did you install any apps lately?Could you download and run Etrecheck (www.etresoft.com) and post the list here please.

Barney-15E · Answer

You don&#x27;t have any third-party kernel extensions, so that would tend to indicate a hardware problem.Have you changed any hardware letely, like RAM?

pete.etep · Answer

No HW changes but I&#x27;m slightly concerned about my SSD. It filled up recently (though I&#x27;ve made quite a bit of space on it now). I understand that Flash can wear out and perhaps part of the SSD format structure was hammered when it got full. Certainly some of the crashes have been accompanied by SSD format corruption (though who knows if the SSD format was corrupted because of the crash or if the crash happend because of the corruption). The SSD has been fine after most of the crashes but after a few of them I needed to use disk utility on the recovery partition to repair the drive format.I&#x27;ll try to run Etrecheck later and post what it finds.

Linc Davis · Answer

That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:A stale or corrupt kernel cacheA damaged OS X installationA fault in a peripheral device, if anyCorrupt non-volatile memory (NVRAM)An internal hardware fault (including incompatible memory)An obscure bug in OS XYou may already have ruled out some of these.    Rule out #1 by booting in safe mode and then rebooting as usual. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.    You can rule out #2 and #3 by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation (after erasing the startup volume) may solve a problem that isn&#x27;t solved by reinstalling in place, without erasing.Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it.If your model has user-replaceable memory, and you&#x27;ve upgraded the memory modules, reinstall the original memory and see whether there&#x27;s any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications for your model. Memory that is either slower or faster than specified may be incompatible.The Apple Hardware Test or Apple Diagnostics, though generally unreliable, will sometimes detect a fault. A negative test can&#x27;t be depended on. Run the extended version of the test.In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve booting from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.   Connecting more than one display is another reported trigger for OS X bugs.   If your system is not fully up to date, running Software Update might get you a bug fix.In rare cases, a malformed network packet from a defective router or other network device can cause panics. Such packets could also be sent deliberately by a skillful attacker. This possibility is something to consider if you run a public server that might be the target of such an attack.If none of the above applies, make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days. There isn&#x27;t much point in doing this unless you can reproduce the panic, or if you can&#x27;t, it happens often enough that it&#x27;s likely to be repeated at the store. Otherwise you may be told that nothing is wrong.Print the first page of the panic report and bring it with you.Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you know how to restore, and you have at least  two independent backups.) Don’t erase the recovery partition, if present.Keeping your confidential data secure during hardware repair*An SSD doesn&#x27;t need to be zeroed.

Lexiepex · Answer

If you suspect the SSD, you could test it more deeply than DiskUtility wit DriveDx:http://binaryfruit.com/drivedxDownload a trial, install, disconnect the external disks, and test the SSD.

pete.etep · Answer

Etrecheck report:Hardware Information:          MacBook Pro (Retina, Mid 2012)          MacBook Pro - model: MacBookPro10,1          1 2.3 GHz Intel Core i7 CPU: 4 cores          8 GB RAMVideo Information:          Intel HD Graphics 4000 - VRAM: 512 MB          NVIDIA GeForce GT 650M - VRAM: 1024 MBStartup Items:          CiscoVPN - Path: /System/Library/StartupItems/CiscoVPNSystem Software:          OS X 10.8.4 (12E55) - Uptime: 0 days 0:6:43Disk Information:          APPLE SSD SM256E disk0 : (251 GB)                    disk0s1 (disk0s1) &lt;not mounted&gt;: 209.7 MB                     Macintosh HD (disk0s2) /: 250.14 GB (60.79 GB free)                    Recovery HD (disk0s3) &lt;not mounted&gt;: 650 MB USB Information:          Apple Inc. FaceTime HD Camera (Built-in)           WACOM ET-0405A-UV2.0-3           Apple Inc. Apple Internal Keyboard / Trackpad           Apple Inc. BRCM20702 Hub                     Apple Inc. Bluetooth USB Host Controller FireWire Information:Thunderbolt Information:          Apple Inc. thunderbolt_bus                    Apple Inc. Thunderbolt to Gigabit Ethernet AdapterKernel Extensions:Problem System Launch Daemons:Problem System Launch Agents:Launch Daemons:          [loaded] com.adobe.fpsaud.plist          [loaded] com.adobe.SwitchBoard.plist          [loaded] com.bombich.ccc.plistLaunch Agents:          [not loaded] com.adobe.AAM.Updater-1.0.plist          [loaded] com.divx.dms.agent.plist          [loaded] com.divx.update.agent.plist          [loaded] com.extensis.FMCore.plist          [loaded] com.wacom.wacomtablet.plistUser Launch Agents:          [loaded] com.adobe.AAM.Updater-1.0.plist          [loaded] com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109.plist          [loaded] com.divx.agent.postinstall.plist          [loaded] com.google.keystone.agent.plistUser Login Items:          iTunesHelper3rd Party Preference Panes:          Flash Player          Java          WacomTabletInternet Plug-ins:          AdobeExManDetect.plugin          AdobePDFViewer.plugin          AdobePDFViewerNPAPI.plugin          DivXBrowserPlugin.plugin          Flash Player.plugin          FlashPlayer-10.6.plugin          JavaAppletPlugin.plugin          OVSHelper.plugin          QuickTime Plugin.pluginUser Internet Plug-ins:          Picasa.pluginBad Fonts:          NoneTop Processes by CPU:              2%          WindowServer              2%          fontd              1%          EtreCheck              0%          hidd              0%          coreservicesd              0%          SystemUIServer              0%          CoreServicesUIAgent              0%          Dock              0%          Finder              0%          FMCoreTop Processes by Memory:          123 MB             mds          123 MB             Safari          106 MB             Dock          90 MB              WindowServer          82 MB              WebProcess          82 MB              Finder          82 MB              com.apple.quicklook.satellite          57 MB              CalendarAgent          57 MB              SystemUIServer          49 MB              com.apple.dock.extraVirtual Memory Statistics          5.06 GB            Free RAM          1.42 GB            Active RAM          126 MB             Inactive RAM          1.39 GB            Wired RAM          343 MB             Page-ins          0 B                Page-outs

pete.etep · Answer

I tried DriveDx. The trial can only do a short drive self-test but all the results look good. Interestingly the tool checks SSD wear leveling - which would indicate that my "SSD hammered" theory is out of the window.

Lexiepex · Answer

Leave the DriveDx running for a while.In the menu click "Check drive health".Then "open DriveDx Application", if something is out of perfect it will show.But I didn&#x27;t suspect the SSD seriously. And since you have the apple ssd, you did not have to mess with the kext file to install the trim command (it is there already).I would throw out all Adobe ARM entries from the system and user LaunchAgents folders. They are not suspect but are not needed.Is there a special reason for DivX? or could you uninstall and have Perian instead? Not suspicious, but not my first choice.After such changes, restart.It looks healthy all in all.Follow Linc&#x27;s guide.

pete.etep · Answer

I&#x27;ve tried Safe Mode, resetting NVRAM and AHT (no problems) but my machine has gone down hill quite rapidly. After the AHT it refused to boot and it looks like it decided to reinstall the OS spontaneously!? Even the recovery partition on the SSD seems to have become corrupted and just gives me the installation error log (I can&#x27;t use it to run Disk Utility anymore) and then tries to reboot itself (and fails).About a week ago I did a full bootable backup to an external drive - so tonight I&#x27;ll try to boot from that and see if that works.My local apple store has no Genius Bar slots for a few days so in the meantime I hope I can get it to boot from something and try to reinstall the OS.

Linc Davis · Answer

It&#x27;s a hardware fault.

pete.etep · Answer

Took it to an Apple store yesterday and the gods of "it always starts working when you try to show someone the problem" were in full effect. There was no &#x27;genius&#x27; available to see me but one of the staff discussed my kernel panic report with one of the genius guys working on a machine out the back. They suggested avoding external peripherals (keyboard, mouse, wacom etc) to see if that helped.I&#x27;m very confused about the OS re-installing problem I experience yesterday morning. I guess the machine was very hot after running AHT for over an hour!? I can now find no evidence of the OS install problems and I can&#x27;t imagine that the machine ever had time to successfully reinstall the OS. So far the machine seems to be working perfectly today (with no external peripherals). If it continues like this I&#x27;ll try gradually re-introducing things to see when/if it fails again.I think my problems started when I moved to the most recent OS X upgrade. I guess my very old wacom driver may be at fault. We shall see.

MacChicklet · Answer

Oh Mighty Mac Guru,I need your help...This happens every 3 to 4 weeks.Finder is unresponsive.BezelUIServer is the processes that killed the finder, and clues?Process:         BezelUIServer [81502]Path:            /System/Library/LoginPlugins/BezelServices.loginPlugin/Contents/Resources/Bezel UI/BezelUIServerIdentifier:      BezelUIServerVersion:         ??? (???)Code Type:       X86-64 (Native)Parent Process:  launchd [298]OS Version:      Mac OS X 10.6.8 (10K549)Report Version:  6Exception Type:  EXC_BAD_ACCESS (SIGSEGV)Exception Codes: KERN_INVALID_ADDRESS at 0x000000010af93800MacBook Pro, Mac OS X (10.6.8)

Lexiepex · Answer

not the same issue as discussed in this thread, you might start a new thread.In the meantime uninstall Bezel services (a private framework), that is not undispensible.