qqwang
Level 1 (15 points)

Q: iTunes U Site Manager log in error

Hello,

Some contributors to Public iTunes U courses/collections in our institution cannot sign in to the iTunes U Site Manager for the last couple of days:

https://sitemanager.itunes.apple.com/WebObjects/DZStudio.woa/wa/SignIn

They get this message: "We're sorry, iTunes Site Manager encountered an error"

We all use iMac or Macbook Pros.


As an iTunes U admin, however, I can log in without any problems.

 

Has anyone else encountered this problem. Does anyone know what is going on here?

 

I plan to send iTunes U Support an email about this issue as well.

 

Thanks.

 

Q. Wang

https://itunes.apple.com/us/institution/harrisburg-area-community/id424622079

Posted on Aug 19, 2013 5:29 AM

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qqwang

Q: iTunes U Site Manager log in error

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  • by David Grogan,

    David Grogan David Grogan Aug 20, 2013 11:09 AM in response to qqwang
    Level 1 (0 points)
    Aug 20, 2013 11:09 AM in response to qqwang

    Having the exact same issue and I see a few others too. Any ideas yet Apple?

  • by qqwang,

    qqwang qqwang Aug 20, 2013 11:18 AM in response to David Grogan
    Level 1 (15 points)
    Aug 20, 2013 11:18 AM in response to David Grogan

    Hello,

    I received an email from iTunes U Support team at 1:35 pm (some 40 minutes ago). The email says:

     

    Thank you for your email. I understand that you are experiencing another issue with your iTunes U site.

     

    I have escalated this request to our engineers and I hope that we can resolve this matter soon. I apologize for any inconvenience that this is causing you and your students. We are eager to resolve this matter for you.

     

    Thank you again for your patience. I will send you an email when we have resolved this matter. Please let me know if any other issues occur. Have a great Tuesday.

  • by David Grogan,

    David Grogan David Grogan Aug 20, 2013 11:19 AM in response to qqwang
    Level 1 (0 points)
    Aug 20, 2013 11:19 AM in response to qqwang

    Awesome. Thanks for the udpate Q.

  • by qqwang,

    qqwang qqwang Aug 20, 2013 11:29 AM in response to David Grogan
    Level 1 (15 points)
    Aug 20, 2013 11:29 AM in response to David Grogan

    You're welcome, David.

    This is happening at a very inconvenient time. The fall semster started yesterday here. Some of our faculty contributors need to upload items to their collecitons in a hurry. Right now, our Information Technology Services is trying to set up a network folder for us so that they can drop their big files there and I can upload for them. Fortunately, I can still sign in.

    I will post Apple iTunes U Support response as soon as I have it.

    Thanks.

    Q. Wang

  • by WonderProfessor,

    WonderProfessor WonderProfessor Aug 21, 2013 7:22 AM in response to qqwang
    Level 1 (0 points)
    Aug 21, 2013 7:22 AM in response to qqwang

    Hi, Folks.  We are getting the same error message.  We can not enter the system.  Below is the error message.

    We're sorry, iTunes Site Manager encountered an error

    You can try returning to the previous page or going to the sign in page.

  • by qqwang,

    qqwang qqwang Aug 21, 2013 1:12 PM in response to qqwang
    Level 1 (15 points)
    Aug 21, 2013 1:12 PM in response to qqwang

    It is 4:10 PM Wednesday, Aug.21. There is still no word from Apple iTunes U Support Team about any solution. The problem was reported to iTunes U Support on Monday, August 19, 2013 8:37 AM EDT.

  • by qqwang,

    qqwang qqwang Aug 22, 2013 6:13 AM in response to qqwang
    Level 1 (15 points)
    Aug 22, 2013 6:13 AM in response to qqwang

    Un update on iTunes SIte Manager sign in issue (8:57 AM EDT, Thursday, Aug. 22.)

     

    One of our contributors called me a short while ago and said he could sign in and upload AFTER he had updated his iTunes version, which was released in the last couple of days. I asked two other contributors to sign in and they both did, SUCCESSFULY.

     

    Updating the version may or may not be the reason. But they are all able to sign in and uploaded items successfully.

    Thanks.

    Q. Wang

  • by WonderProfessor,

    WonderProfessor WonderProfessor Aug 22, 2013 8:02 AM in response to qqwang
    Level 1 (0 points)
    Aug 22, 2013 8:02 AM in response to qqwang

    Thanks, Q. Wang.  We will try it.  But I gotta' say that it makes no sense whatsoever.  We sign into the system using Safari, not iTunes.  We will see...

  • by qqwang,

    qqwang qqwang Aug 22, 2013 8:29 AM in response to WonderProfessor
    Level 1 (15 points)
    Aug 22, 2013 8:29 AM in response to WonderProfessor

    You are welcome, WonderProfessor.

    Updating iTunes may not be the reason at all. It could very well be the Support Team has fixed the problem, which i think is the case.

     

    Also, I learned i should report EACH problem to iTunes U Support Team using its Report Form:

    https://ssl.apple.com/support/itunes-u/public-site-manager/contact.html

     

    I used the Report Form a couple of months ago to report a different problem. One tech support person responsded and I have been emailing to that individual via email about a few more issues since then. This, however, is NOT a good practice. Reporting each problem using the report form will help the iTunes Support Team to prioritize the work based on urgency. 

     

    Anyway, I am releaved it is working now. Thank you. And thanks to the iTunes U Support Team and iTunes U Editors.

     

    Q. Wang

  • by WonderProfessor,

    WonderProfessor WonderProfessor Aug 22, 2013 8:46 AM in response to qqwang
    Level 1 (0 points)
    Aug 22, 2013 8:46 AM in response to qqwang

    Q. Wang, you are a GENIUS!  That worked!  As you said, upgrading iTunes might have had nothing whatsoever to do with the problem, but hey!, at least I can upload my presentations for my students.

     

    Many, Many Thanks!

     

    Yours gratefully,

     

    Frank Paiano

    Southwestern Community College

    Chula Vista, California

  • by qqwang,

    qqwang qqwang Aug 22, 2013 9:02 AM in response to WonderProfessor
    Level 1 (15 points)
    Aug 22, 2013 9:02 AM in response to WonderProfessor

    You are most welcome, Prof. Paiano.

    Glad to know it is working for you. Credit goes to the iTunes U Support Team.

     

    Next time, using the Report Form may solve urgent issues like this faster. This obvioiusly is a very urgent matter because the usage is the heaviest at the beginning of the fall semester.

    Thanks.

    Q. Wang