Q: Can't get to music in cloud from pc

All the Music shows in the list in iTunes, but the songs can't be played or downloaded. I get the message "could not be used because the original file could not be found". The music plays fine from my Apple devices, but not from the PC

iTunes on Windows 7, Windows 7, PC

Posted on Aug 19, 2013 8:54 AM

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Q: Can't get to music in cloud from pc

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by judysings,

judysings Aug 21, 2013 7:53 AM in response to BJones13
Community Specialists

Aug 21, 2013 7:53 AM in response to BJones13

Hi BJones13,

Welcome to the Support Communities!

Take a look at this aricle, it should help you locate your media.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408

If needed you can also download your purchases again for free from the iTunes Store with this article
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519

Cheers,

Judy
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