Currently Being ModeratedAug 19, 2013 11:25 AM (in response to HelloKit)
AirWatch has a known issue with iOS version 6.1.4
Existing users can update to this iOS version, but new activations will fail. We have a support ticket out with AirWatch regarding this, you should have your IT person speak with AirWatch tech support.
Currently Being ModeratedAug 19, 2013 1:56 PM (in response to theonlyjub)
Interesting. Our tech support was able to get it working after a complete factory reset.
Currently Being ModeratedAug 19, 2013 2:00 PM (in response to HelloKit)
And after this reset, what was the iOS version on the device?
Currently Being ModeratedAug 20, 2013 12:42 PM (in response to theonlyjub)
UPDATE: After working with AirWatch Support, we have more specific information about this issue.
If you clear your Safari cached information, clear cookies, it allows the activation to run properly. AirWatch is working to provide a patch that would permanently resolve this, but as of now cleating Safari cookies works. Reseting your device to factory defaults worked because the cookies were cleared as part of this reset.
Currently Being ModeratedSep 18, 2013 2:35 PM (in response to theonlyjub)
I had an issue with one of my users and we use MobileIron for our MDM. I tried clearing history and cookies in Safari and that didn't fix the issue. I eventually had to do a facotry reset on the phone. It appears that potentially during the iOS 7 upgrade it didn't activate properly. Only odd thing is that other than installing profiles it "appeared" to be activated. Almost like the process didn't finish 100%.