Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Announcement
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
When I start a call with FaceTime to my family in another country it's says its calling and connecting but it never starts the call and the same happens to them but its only with 2 family members the rest I can talk to perfectly. Can someone help me I need to talk to my dad and I can't....
iPad 2
Hey Totti79,
Thanks for the question, let's see if we can figure out what is going on here. The following resource provides troubleshooting steps for FaceTime.
http://support.apple.com/kb/ts3367
If you are using FaceTime on a public Wi-Fi connection, you might refer to this bullet:
- If you are using router, firewall, or security software that restricts Internet access, verify that the ports documented in Using FaceTime behind a Firewall are open.
Thanks,
Matt M.
FaceTime not working
