2 Replies Latest reply: Sep 17, 2013 3:51 PM by MaryDickmann
gt5037c Level 1 (0 points)

I tunes won't start anymore.  I can't even start it in safe mode.  I re-installed but it didn't help.  Any recommendations on what to try next?  Here is the error:


Problem signature:

  Problem Event Name:          BEX

  Application Name:          iTunes.exe

  Application Version:

  Application Timestamp:          520e4d27

  Fault Module Name:          StackHash_0a9e

  Fault Module Version:

  Fault Module Timestamp:          00000000

  Exception Offset:          00000000

  Exception Code:          c0000005

  Exception Data:          00000008

  OS Version:          6.1.7601.

  Locale ID:          1033

  Additional Information 1:          0a9e

  Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:          0a9e

  Additional Information 4:          0a9e372d3b4ad19135b953a78882e789



Read our privacy statement online:




If the online privacy statement is not available, please read our privacy statement offline:


Windows 7