2 Replies Latest reply: Aug 19, 2013 12:59 PM by Axeman1020
Kkinpvb Level 1 (0 points)

The sound has disappeared from my IPad .  The sound button shows that it is on!  can someone please help me?

iPad, Windows 8, Not sure about operating system.
  • Demo Level 10 (87,945 points)

    1. If you have no sound at all, even in the Music App, try rebooting the iPad.



    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.




    2. If you lost sounds for keyboard clicks, games or other apps, email notifications and other notifications, system sounds may have been muted.



    System sounds can be muted and controlled two different ways. The screen lock rotation can be controlled in the same manner as well.



    Settings>General>Use Side Switch to: Mute System sounds. If this option is selected, the switch on the side of the iPad above the volume rocker will mute system sounds.


    If you choose Lock Screen Rotation, then the switch locks the screen. If the screen is locked, you will see a lock icon in the upper right corner next to the battery indicator gauge.



    If you have the side switch set to lock screen rotation then the system sound control is in the task bar. Double tap the home button and in the task bar at the bottom, swipe all the way to the right. The speaker icon is all the way to the left. Tap on it and system sounds will return.



    If you have the side switch set to mute system sounds, then the screen lock rotation can be accessed via the task bar in the same manner as described above.



    This support article from Apple explains how the side switch works.





    3. If you still have no sound at all - except when using headphones ....try cleaning the dock connector opening of the iPad with a soft brush and just a little bit of rubbing alcohol.

  • Axeman1020 Level 6 (14,215 points)
    1. Quit all your apps: Double tap the Home button, hold the an app icon until it wiggles, tap , then double tap the Home button again.
    2. Reset: Hold the Sleep/Wake and Home buttons until the screen goes dark and the Apple logo appears