qwertyui123
Level 1 (8 points)
Photos for Mac

Q: Why not wipe Mac and reinstall Operating System?

I have a mid-2011 iMac that is sufferring from intermittant Kernel Panic crashes.  The techs at AppleCare suggested that one possible remedy, one that they intimated should fix my problems, is to wipe the machine clean and reinstall the operating system.   I have all my stuff backed up on an external hard drive (Seagate).  However, they seem reluctant to want to do that and have suggested all kinds of other things that I don't want to do for various reasons.  For example, they want me to remove added ram...even though a hardware test shows no problems.  (The crashes are intermittant, so I can't be sure a lack of crashes with factory ram will prove anything). They also want me to remove all Google apps...including Google Chrome.   I certainly don't want to do that.    Seems to me that if they are so sure that wiping the machine would do the trick, that's what should be done.  The tech I talked to complained that that entails a lot of work, quite a process for them to help me over the phone.   Seems like that's what should be done though if it's going to resolve the problem.  Anybody have any thoughts?  

iMac, OS X Mountain Lion (10.8.4)

Posted on Aug 19, 2013 1:41 PM

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Q: Why not wipe Mac and reinstall Operating System?

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  • by qwertyui123,

    qwertyui123 qwertyui123 Aug 19, 2013 3:28 PM in response to macjack
    Level 1 (8 points)
    Photos for Mac
    Aug 19, 2013 3:28 PM in response to macjack

    macjack:  Just making it clear regarding Login items and Chrome that the crash is not happening when I start the computer.  Several questions: Should I still remove Google Chrome as login item?  How many loops shoiuld I select?  Not sure what you mean by "what happens" if I do that.  Did you see something in my log that makes you suggest that?

  • by qwertyui123,

    qwertyui123 qwertyui123 Aug 19, 2013 3:47 PM in response to macjack
    Level 1 (8 points)
    Photos for Mac
    Aug 19, 2013 3:47 PM in response to macjack

    Rember Test Results

     

    All tests passed!

     

    Total built-in memory: 12 GB

     

     

              This is the total amount of physical memory that the computer has installed.  If this figure is not showing the correct amount of memory there may be a problem with one or more installed DIMMS.

     

    Available memory: 5807 MB

     

              Available memory is the amount of physical memory that is currently not in use by any other processes.  All available memory will be used for testing when the "All" option is selected. To increase the amount of available memory, you can restart your computer before testing. If you are familiar with the command line (CLI), you can run memtest (the core of Rember) in single-user mode. See Rember help, or http://www.memtestosx.org for more information.

     

    Requested amount: All MB

     

              The total amount of memory requested for testing by the Rember application. Not all requested memory can be allocated for testing. See information on "Available memory" for more information.

     

    Memory allocated for testing: 5807 MB

     

              This is the total amount of memory that memtest was able to allocate for testing.  See "Available memory" section for more information.

     

    -------

     

    Loops selected: 1

     

              Total loops selected by user for testing. All loops should complete when testing is successful. Test failure when the "Continue on Error" preference is selected will cancel tests before this number of loops has been completed. Users can also cancel testing before this number is reached.

     

    Loops completed: 1

     

              Total loops completed by memtest.  Note that the Rember is not always able to identify how many loops ran.  If there are discrepancies between this and the loops selected, the log should be examined to determine exactly how many loops were performed.

    -------

     

    Total execution time: All tests passed!  Execution time: 1982  seconds

     

              This is the total amount of time that it took to execute the selected tests. Execution time may vary from system to system, and is provided as a guide for determining how long users can expect tests to run based on the amount of memory installed on the system.

     

    Testing start time: 2013-08-19 22:12:49 +0000

     

    Testing end time: 2013-08-19 22:45:54 +0000

     

     

    Rember version: 0.3.7b Memtest version: 4.22

  • by qwertyui123,

    qwertyui123 qwertyui123 Aug 19, 2013 4:11 PM in response to qwertyui123
    Level 1 (8 points)
    Photos for Mac
    Aug 19, 2013 4:11 PM in response to qwertyui123

    Just did it again:

     

    Interval Since Last Panic Report:  24602 sec

    Panics Since Last Report:          1

    Anonymous UUID:                    518F595F-E618-970E-F7A5-37CDBC490AD0

     

     

    Mon Aug 19 18:07:52 2013

    panic(cpu 1 caller 0xffffff80264b8655): Kernel trap at 0xffffff7fa7ee2be4, type 13=general protection, registers:

    CR0: 0x0000000080010033, CR2: 0x0000000103206868, CR3: 0x000000000bae0032, CR4: 0x00000000000606e0

    RAX: 0x0000000000000000, RBX: 0x00000000000027ff, RCX: 0x0000000000000009, RDX: 0xefffff8042360330

    RSP: 0xffffff818606bc60, RBP: 0xffffff818606bd10, RSI: 0x0000000000000001, RDI: 0xefffff8042360000

    R8:  0x0000000000000005, R9:  0x00000000009884f8, R10: 0xffffff8026ae1dc0, R11: 0x0000000000000202

    R12: 0xffffff8041ee5e00, R13: 0x0000000000000009, R14: 0xffffff8041ee5e00, R15: 0x0000000000000001

    RFL: 0x0000000000010096, RIP: 0xffffff7fa7ee2be4, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x0000000103206868, Error code: 0x0000000000000000, Fault CPU: 0x1

     

     

    Backtrace (CPU 1), Frame : Return Address

    0xffffff818606b900 : 0xffffff802641d626

    0xffffff818606b970 : 0xffffff80264b8655

    0xffffff818606bb40 : 0xffffff80264ce17d

    0xffffff818606bb60 : 0xffffff7fa7ee2be4

    0xffffff818606bd10 : 0xffffff7fa7ee7ac1

    0xffffff818606bd40 : 0xffffff7fa7ee4437

    0xffffff818606bdb0 : 0xffffff7fa7ee40e0

    0xffffff818606be00 : 0xffffff80264ba32d

    0xffffff818606be40 : 0xffffff802642ddec

    0xffffff818606bea0 : 0xffffff802642db73

    0xffffff818606bee0 : 0xffffff802641310b

    0xffffff818606bf00 : 0xffffff802641970b

    0xffffff818606bf70 : 0xffffff80264a6536

    0xffffff818606bfb0 : 0xffffff80264ce9e3

          Kernel Extensions in backtrace:

    Backtrace (CPU 1), Frame : Return Address

    0xffffff818606b1e0 : 0xffffff802641d86b

    0xffffff818606b210 : 0xffffff802641d5ad

    0xffffff818606b280 : 0xffffff80264b8655

    0xffffff818606b450 : 0xffffff80264ce17d

    0xffffff818606b470 : 0xffffff80264a78db

    0xffffff818606b5e0 : 0xffffff80267ff457

    No mapping exists for frame pointer

    Backtrace terminated-invalid frame pointer 0x490406728

     

     

    BSD process name corresponding to current thread: WindowServer

     

     

    Mac OS version:

    12E55

     

     

    Kernel version:

    Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64

    Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36

    Kernel slide:     0x0000000026200000

    Kernel text base: 0xffffff8026400000

    System model name: iMac12,1 (Mac-942B5BF58194151B)

     

     

    System uptime in nanoseconds: 5816549266000

    last loaded kext at 52396569388: com.apple.driver.AppleBluetoothHIDKeyboard          170.2 (addr 0xffffff7fa7f1e000, size 24576)

    last unloaded kext at 5283669652114: com.logmein.driver.LogMeInSoundDriver          1.0.2 (addr 0xffffff7fa6ad2000, size 20480)

    loaded kexts:

    com.apple.filesystems.msdosfs          1.8.1

    com.apple.driver.AppleBluetoothMultitouch          75.19

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.IOBluetoothSCOAudioDriver          4.1.4f2

    com.apple.driver.IOBluetoothA2DPAudioDriver          4.1.4f2

    com.apple.iokit.IOBluetoothSerialManager          4.1.4f2

    com.apple.driver.AGPM          100.12.87

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AppleMikeyDriver          2.3.7fc4

    com.apple.driver.AppleHDA          2.3.7fc4

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AudioAUUC          1.60

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.driver.AppleUpstreamUserClient          3.5.10

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.ApplePolicyControl          3.4.5

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.4f2

    com.apple.kext.AMDFramebuffer          8.1.2

    com.apple.driver.AppleSMCLMU          2.0.3d0

    com.apple.driver.AppleLPC          1.6.0

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.AMDRadeonAccelerator          1.0.8

    com.apple.driver.AppleBacklight          170.2.5

    com.apple.driver.AppleMCCSControl          1.1.11

    com.apple.driver.AppleIntelHD3000Graphics          8.1.2

    com.apple.driver.AppleIntelSNBGraphicsFB          8.1.2

    com.apple.driver.iPodSBCDriver          1.6.0

    com.apple.iokit.IOUSBAttachedSCSI          1.0.3

    com.apple.iokit.SCSITaskUserClient          3.5.5

    com.apple.driver.AppleUSBCardReader          3.1.7

    com.apple.driver.AppleIRController          320.15

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.3.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          34

    com.apple.driver.AppleUSBHub          5.5.5

    com.apple.iokit.AppleBCM5701Ethernet          3.6.1b4

    com.apple.driver.AppleFWOHCI          4.9.6

    com.apple.driver.AirPort.Atheros40          600.72.2

    com.apple.driver.AppleAHCIPort          2.5.2

    com.apple.driver.AppleUSBEHCI          5.5.0

    com.apple.driver.AppleEFINVRAM          1.7

    com.apple.driver.AppleACPIButtons          1.7

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.7

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

    com.apple.nke.applicationfirewall          4.0.39

    com.apple.security.quarantine          2.1

    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

    com.apple.driver.AppleBluetoothHIDKeyboard          170.2

    com.apple.driver.AppleHIDKeyboard          170.2

    com.apple.driver.IOBluetoothHIDDriver          4.1.4f2

    com.apple.driver.AppleMultitouchDriver          235.29

    com.apple.iokit.IOSerialFamily          10.0.6

    com.apple.driver.DspFuncLib          2.3.7fc4

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSurface          86.0.4

    com.apple.iokit.IOBluetoothFamily          4.1.4f2

    com.apple.driver.AppleSMBusPCI          1.0.11d0

    com.apple.driver.AppleUSBAudio          2.9.0f8

    com.apple.iokit.IOAudioFamily          1.8.9fc11

    com.apple.kext.OSvKernDSPLib          1.6

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.4f2

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.driver.IOPlatformPluginFamily          5.3.0d51

    com.apple.iokit.IOAcceleratorFamily          74.5.1

    com.apple.driver.AppleSMC          3.1.4d2

    com.apple.driver.AppleHDAController          2.3.7fc4

    com.apple.iokit.IOHDAFamily          2.3.7fc4

    com.apple.driver.AppleThunderboltEDMSink          1.1.8

    com.apple.driver.AppleThunderboltEDMSource          1.1.8

    com.apple.kext.AMD6000Controller          8.1.2

    com.apple.kext.AMDSupport          8.1.2

    com.apple.driver.AppleGraphicsControl          3.4.5

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.driver.AppleSMBusController          1.0.11d0

    com.apple.iokit.IONDRVSupport          2.3.7

    com.apple.iokit.IOGraphicsFamily          2.3.7

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOAHCISerialATAPI          2.5.1

    com.apple.driver.AppleThunderboltDPOutAdapter          1.8.9

    com.apple.driver.AppleThunderboltDPInAdapter          1.8.9

    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.5

    com.apple.iokit.IOUSBMassStorageClass          3.5.1

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5

    com.apple.iokit.IOUSBHIDDriver          5.2.5

    com.apple.driver.AppleUSBMergeNub          5.5.5

    com.apple.driver.AppleUSBComposite          5.2.5

    com.apple.driver.AppleThunderboltNHI          1.7.8

    com.apple.iokit.IOThunderboltFamily          2.4.0

    com.apple.iokit.IOUSBUserClient          5.5.5

    com.apple.iokit.IOEthernetAVBController          1.0.2b1

    com.apple.iokit.IOFireWireFamily          4.5.5

    com.apple.iokit.IO80211Family          530.4

    com.apple.iokit.IONetworkingFamily          3.0

    com.apple.iokit.IOAHCIFamily          2.3.1

    com.apple.iokit.IOUSBFamily          5.6.0

    com.apple.driver.AppleEFIRuntime          1.7

    com.apple.iokit.IOHIDFamily          1.8.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          220.3

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          345

    com.apple.iokit.IOStorageFamily          1.8

    com.apple.driver.AppleKeyStore          28.21

    com.apple.driver.AppleACPIPlatform          1.7

    com.apple.iokit.IOPCIFamily          2.7.3

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

    Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 12 GB, SMC 1.71f25

    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

    Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x830B, 0x4E54344743363442384844304E532D434720

    Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x830B, 0x4E54344743363442384847304E532D434720

    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.72.0-P2P

    Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: ST3500418AS, 500.11 GB

    Serial ATA Device: HL-DT-STDVDRW  GA32N

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

    USB Device: Blue Snowball, 0x0d8c  (C-MEDIA ELECTRONICS INC.), 0x0005, 0xfd130000 / 6

    USB Device: Backup+ Desk, 0x0bc2  (Seagate LLC), 0xa0a4, 0xfd140000 / 5

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

    USB Device: Photosmart D7100 series, 0x03f0  (Hewlett Packard), 0xc602, 0xfa120000 / 6

    USB Device: hub_device, 0x0409  (NEC Corporation), 0x005a, 0xfa130000 / 5

    USB Device: iPod, apple_vendor_id, 0x1262, 0xfa133000 / 10

    USB Device: Flash Disk, 0x090c  (Silicon Motion, Inc. - Taiwan), 0x1000, 0xfa132000 / 9

    USB Device: Cruzer Micro, 0x0781  (SanDisk Corporation), 0x5151, 0xfa134000 / 8

    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7

  • by qwertyui123,

    qwertyui123 qwertyui123 Aug 19, 2013 4:18 PM in response to qwertyui123
    Level 1 (8 points)
    Photos for Mac
    Aug 19, 2013 4:18 PM in response to qwertyui123

    I think this is a different report...maybe not.   Happened after I disabled Chrome plugins and deleted Logmein. Question is does this tell us anything???

     

     

    Interval Since Last Panic Report:  24602 sec

    Panics Since Last Report:          1

    Anonymous UUID:                    518F595F-E618-970E-F7A5-37CDBC490AD0

     

     

    Mon Aug 19 18:07:52 2013

    panic(cpu 1 caller 0xffffff80264b8655): Kernel trap at 0xffffff7fa7ee2be4, type 13=general protection, registers:

    CR0: 0x0000000080010033, CR2: 0x0000000103206868, CR3: 0x000000000bae0032, CR4: 0x00000000000606e0

    RAX: 0x0000000000000000, RBX: 0x00000000000027ff, RCX: 0x0000000000000009, RDX: 0xefffff8042360330

    RSP: 0xffffff818606bc60, RBP: 0xffffff818606bd10, RSI: 0x0000000000000001, RDI: 0xefffff8042360000

    R8:  0x0000000000000005, R9:  0x00000000009884f8, R10: 0xffffff8026ae1dc0, R11: 0x0000000000000202

    R12: 0xffffff8041ee5e00, R13: 0x0000000000000009, R14: 0xffffff8041ee5e00, R15: 0x0000000000000001

    RFL: 0x0000000000010096, RIP: 0xffffff7fa7ee2be4, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x0000000103206868, Error code: 0x0000000000000000, Fault CPU: 0x1

     

     

    Backtrace (CPU 1), Frame : Return Address

    0xffffff818606b900 : 0xffffff802641d626

    0xffffff818606b970 : 0xffffff80264b8655

    0xffffff818606bb40 : 0xffffff80264ce17d

    0xffffff818606bb60 : 0xffffff7fa7ee2be4

    0xffffff818606bd10 : 0xffffff7fa7ee7ac1

    0xffffff818606bd40 : 0xffffff7fa7ee4437

    0xffffff818606bdb0 : 0xffffff7fa7ee40e0

    0xffffff818606be00 : 0xffffff80264ba32d

    0xffffff818606be40 : 0xffffff802642ddec

    0xffffff818606bea0 : 0xffffff802642db73

    0xffffff818606bee0 : 0xffffff802641310b

    0xffffff818606bf00 : 0xffffff802641970b

    0xffffff818606bf70 : 0xffffff80264a6536

    0xffffff818606bfb0 : 0xffffff80264ce9e3

          Kernel Extensions in backtrace:

    Backtrace (CPU 1), Frame : Return Address

    0xffffff818606b1e0 : 0xffffff802641d86b

    0xffffff818606b210 : 0xffffff802641d5ad

    0xffffff818606b280 : 0xffffff80264b8655

    0xffffff818606b450 : 0xffffff80264ce17d

    0xffffff818606b470 : 0xffffff80264a78db

    0xffffff818606b5e0 : 0xffffff80267ff457

    No mapping exists for frame pointer

    Backtrace terminated-invalid frame pointer 0x490406728

     

     

    BSD process name corresponding to current thread: WindowServer

     

     

    Mac OS version:

    12E55

     

     

    Kernel version:

    Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64

    Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36

    Kernel slide:     0x0000000026200000

    Kernel text base: 0xffffff8026400000

    System model name: iMac12,1 (Mac-942B5BF58194151B)

     

     

    System uptime in nanoseconds: 5816549266000

    last loaded kext at 52396569388: com.apple.driver.AppleBluetoothHIDKeyboard          170.2 (addr 0xffffff7fa7f1e000, size 24576)

    last unloaded kext at 5283669652114: com.logmein.driver.LogMeInSoundDriver          1.0.2 (addr 0xffffff7fa6ad2000, size 20480)

    loaded kexts:

    com.apple.filesystems.msdosfs          1.8.1

    com.apple.driver.AppleBluetoothMultitouch          75.19

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.IOBluetoothSCOAudioDriver          4.1.4f2

    com.apple.driver.IOBluetoothA2DPAudioDriver          4.1.4f2

    com.apple.iokit.IOBluetoothSerialManager          4.1.4f2

    com.apple.driver.AGPM          100.12.87

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AppleMikeyDriver          2.3.7fc4

    com.apple.driver.AppleHDA          2.3.7fc4

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AudioAUUC          1.60

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.driver.AppleUpstreamUserClient          3.5.10

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.ApplePolicyControl          3.4.5

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.4f2

    com.apple.kext.AMDFramebuffer          8.1.2

    com.apple.driver.AppleSMCLMU          2.0.3d0

    com.apple.driver.AppleLPC          1.6.0

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.AMDRadeonAccelerator          1.0.8

    com.apple.driver.AppleBacklight          170.2.5

    com.apple.driver.AppleMCCSControl          1.1.11

    com.apple.driver.AppleIntelHD3000Graphics          8.1.2

    com.apple.driver.AppleIntelSNBGraphicsFB          8.1.2

    com.apple.driver.iPodSBCDriver          1.6.0

    com.apple.iokit.IOUSBAttachedSCSI          1.0.3

    com.apple.iokit.SCSITaskUserClient          3.5.5

    com.apple.driver.AppleUSBCardReader          3.1.7

    com.apple.driver.AppleIRController          320.15

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.3.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          34

    com.apple.driver.AppleUSBHub          5.5.5

    com.apple.iokit.AppleBCM5701Ethernet          3.6.1b4

    com.apple.driver.AppleFWOHCI          4.9.6

    com.apple.driver.AirPort.Atheros40          600.72.2

    com.apple.driver.AppleAHCIPort          2.5.2

    com.apple.driver.AppleUSBEHCI          5.5.0

    com.apple.driver.AppleEFINVRAM          1.7

    com.apple.driver.AppleACPIButtons          1.7

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.7

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

    com.apple.nke.applicationfirewall          4.0.39

    com.apple.security.quarantine          2.1

    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

    com.apple.driver.AppleBluetoothHIDKeyboard          170.2

    com.apple.driver.AppleHIDKeyboard          170.2

    com.apple.driver.IOBluetoothHIDDriver          4.1.4f2

    com.apple.driver.AppleMultitouchDriver          235.29

    com.apple.iokit.IOSerialFamily          10.0.6

    com.apple.driver.DspFuncLib          2.3.7fc4

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSurface          86.0.4

    com.apple.iokit.IOBluetoothFamily          4.1.4f2

    com.apple.driver.AppleSMBusPCI          1.0.11d0

    com.apple.driver.AppleUSBAudio          2.9.0f8

    com.apple.iokit.IOAudioFamily          1.8.9fc11

    com.apple.kext.OSvKernDSPLib          1.6

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.4f2

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.driver.IOPlatformPluginFamily          5.3.0d51

    com.apple.iokit.IOAcceleratorFamily          74.5.1

    com.apple.driver.AppleSMC          3.1.4d2

    com.apple.driver.AppleHDAController          2.3.7fc4

    com.apple.iokit.IOHDAFamily          2.3.7fc4

    com.apple.driver.AppleThunderboltEDMSink          1.1.8

    com.apple.driver.AppleThunderboltEDMSource          1.1.8

    com.apple.kext.AMD6000Controller          8.1.2

    com.apple.kext.AMDSupport          8.1.2

    com.apple.driver.AppleGraphicsControl          3.4.5

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.driver.AppleSMBusController          1.0.11d0

    com.apple.iokit.IONDRVSupport          2.3.7

    com.apple.iokit.IOGraphicsFamily          2.3.7

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOAHCISerialATAPI          2.5.1

    com.apple.driver.AppleThunderboltDPOutAdapter          1.8.9

    com.apple.driver.AppleThunderboltDPInAdapter          1.8.9

    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.5

    com.apple.iokit.IOUSBMassStorageClass          3.5.1

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5

    com.apple.iokit.IOUSBHIDDriver          5.2.5

    com.apple.driver.AppleUSBMergeNub          5.5.5

    com.apple.driver.AppleUSBComposite          5.2.5

    com.apple.driver.AppleThunderboltNHI          1.7.8

    com.apple.iokit.IOThunderboltFamily          2.4.0

    com.apple.iokit.IOUSBUserClient          5.5.5

    com.apple.iokit.IOEthernetAVBController          1.0.2b1

    com.apple.iokit.IOFireWireFamily          4.5.5

    com.apple.iokit.IO80211Family          530.4

    com.apple.iokit.IONetworkingFamily          3.0

    com.apple.iokit.IOAHCIFamily          2.3.1

    com.apple.iokit.IOUSBFamily          5.6.0

    com.apple.driver.AppleEFIRuntime          1.7

    com.apple.iokit.IOHIDFamily          1.8.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          220.3

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          345

    com.apple.iokit.IOStorageFamily          1.8

    com.apple.driver.AppleKeyStore          28.21

    com.apple.driver.AppleACPIPlatform          1.7

    com.apple.iokit.IOPCIFamily          2.7.3

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

    System Profile:

    Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 12 GB, SMC 1.71f25

    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

    Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x830B, 0x4E54344743363442384844304E532D434720

    Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x830B, 0x4E54344743363442384847304E532D434720

    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.72.0-P2P

    Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: ST3500418AS, 500.11 GB

    Serial ATA Device: HL-DT-STDVDRW  GA32N

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

    USB Device: Blue Snowball, 0x0d8c  (C-MEDIA ELECTRONICS INC.), 0x0005, 0xfd130000 / 6

    USB Device: Backup+ Desk, 0x0bc2  (Seagate LLC), 0xa0a4, 0xfd140000 / 5

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

    USB Device: Photosmart D7100 series, 0x03f0  (Hewlett Packard), 0xc602, 0xfa120000 / 6

    USB Device: hub_device, 0x0409  (NEC Corporation), 0x005a, 0xfa130000 / 5

    USB Device: iPod, apple_vendor_id, 0x1262, 0xfa133000 / 10

    USB Device: Flash Disk, 0x090c  (Silicon Motion, Inc. - Taiwan), 0x1000, 0xfa132000 / 9

    USB Device: Cruzer Micro, 0x0781  (SanDisk Corporation), 0x5151, 0xfa134000 / 8

    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7

  • by Kurt Lang,

    Kurt Lang Kurt Lang Aug 19, 2013 4:28 PM in response to qwertyui123
    Level 8 (38,029 points)
    Mac OS X
    Aug 19, 2013 4:28 PM in response to qwertyui123

    I do see a problem in your RAM configuration. According to the log, you have the sets mismatched with a 2GB and a 4GB stick paired on each bank. Can't do that.

     

    Shut down, take out all of the RAM and make to put them back in paired to the same size. The two 2GB sticks in bank zero, and the two 4GB sticks in bank one.

  • by qwertyui123,

    qwertyui123 qwertyui123 Aug 19, 2013 4:32 PM in response to Kurt Lang
    Level 1 (8 points)
    Photos for Mac
    Aug 19, 2013 4:32 PM in response to Kurt Lang

    Wow, Kurt!  Can't thank you enough.   Just to be clear.  I believe I put the new 4GB sticks on the bottom.  In other words, there are the two original sticks side-by-side on the top....with the new 4GB sticks on the bottom side-by-side.   Which ones go top left, top right, bottom left, & bottom right? 

  • by babowa,

    babowa babowa Aug 19, 2013 4:49 PM in response to qwertyui123
    Level 7 (32,357 points)
    iPad
    Aug 19, 2013 4:49 PM in response to qwertyui123

    If you have four slots - two rows of two slots each - and the original RAM was in the two slots in the top row (or bottom, for that matter),  then the additional RAM should simply go in the two empty slots next to one another (and be matched horizontally).

     

    Yours is a 2011 iMac, so that should be the configuration; the new iMacs (late 2012) have a different configuration and the slots are only one per row/four rows. On those, the RAM needs to be matched like this: same RAM on row 1 and 3, additional matched RAM on row 2 and 4.

  • by qwertyui123,

    qwertyui123 qwertyui123 Aug 19, 2013 5:48 PM in response to babowa
    Level 1 (8 points)
    Photos for Mac
    Aug 19, 2013 5:48 PM in response to babowa

    Wow again... just now confirmed that I had the sticks in the correct way.  Don't understand how the log says otherwise.  The two 2GB factory sticks are on top...horizontal from each other as they origianlly came.  The new 4GB sticks are on the bottom...horizonal from each other.  

  • by babowa,

    babowa babowa Aug 19, 2013 5:59 PM in response to qwertyui123
    Level 7 (32,357 points)
    iPad
    Aug 19, 2013 5:59 PM in response to qwertyui123

    I've given up on the log; as long as they're horizontally lined up on pre 2012 iMacs and matched as mentioned in the new ones, it should be good (unless Apple changed something along the way without telling anyone, LOL). You can check another place: click on 'about this Mac and then on 'more info' - in the resulting window, click on Memory at the top. I'm not near my iMac right now, so I can't post a screenshot, but you should see the RAM matched horizontally. It's also a good place to check on the status of your RAM health.

  • by Barney-15E,

    Barney-15E Barney-15E Aug 19, 2013 6:01 PM in response to qwertyui123
    Level 9 (50,812 points)
    Mac OS X
    Aug 19, 2013 6:01 PM in response to qwertyui123

    Looking at that, it looks wrong, but may be correct. Well, it is correct based on the installation manual.

     

    You still have the logmein kext installed.

  • by qwertyui123,

    qwertyui123 qwertyui123 Aug 19, 2013 6:30 PM in response to babowa
    Level 1 (8 points)
    Photos for Mac
    Aug 19, 2013 6:30 PM in response to babowa

    Screen Shot 2013-08-19 at 8.28.49 PM.png

  • by Barney-15E,

    Barney-15E Barney-15E Aug 19, 2013 6:36 PM in response to qwertyui123
    Level 9 (50,812 points)
    Mac OS X
    Aug 19, 2013 6:36 PM in response to qwertyui123

    And...LogMeIn is still installed. Nothing much more we can do until you uninstall all the third-party software.

     

    If that doesn't fix anything, remove the newly installed RAM and test.

  • by qwertyui123,

    qwertyui123 qwertyui123 Aug 19, 2013 6:53 PM in response to Barney-15E
    Level 1 (8 points)
    Photos for Mac
    Aug 19, 2013 6:53 PM in response to Barney-15E

    I believe I have uninstalled Logmein.  However, can you tell me how to get to a place to know for sure?

  • by Barney-15E,

    Barney-15E Barney-15E Aug 19, 2013 9:12 PM in response to qwertyui123
    Level 9 (50,812 points)
    Mac OS X
    Aug 19, 2013 9:12 PM in response to qwertyui123

    Run the uninstaller that came with it, then restart. Your KP's all indicate there is a sound driver still present.

     

    If that doesn't remove it, contact LogMeIn.

  • by qwertyui123,

    qwertyui123 qwertyui123 Aug 20, 2013 5:38 AM in response to Barney-15E
    Level 1 (8 points)
    Photos for Mac
    Aug 20, 2013 5:38 AM in response to Barney-15E

    Yes, I have uninstalled since posting that log.   I'm asking how to check that it is, indeed, gone.  Also if you could share what item on the log above indicates the presence of the item.   I do not see it.   Again, very appreciative of the assistance!

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