App store crashes when I try and "Accept" I-Photo after clean install

Question

App store crashes when I try and "Accept" I-Photo after clean install

I previously had Iphoto as part of the bundle with my OSX Lion Macbook Pro. I then perfromed a clean install and upgraded to OSX Mountain Lion.

The app store has clearly rembered that I own this software as instead of offering me the option to "buy" the software I am offered the option "accept".

However when I click this button it promts me for Apple ID credentials and then nothing happens. The wheel in the top left corner of the app store simply continues to roll and roll.

On some occasions when I try and accept the software the App store crashes.

I am running OSX 10.8.4

The machine is:

15 Inch Macbook Pro Early 2011

2.2GHz Intel Core i7

8 GB 1333 Mhz DDR3
Intel HD Graphics 3000 512 MB

Posted on Aug 19, 2013 2:00 PM

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Answer 1

Best reply

LarryHN

Level 10

106,110 points

Aug 19, 2013 2:21 PM in response to Midfield General

For App store issues contact App store support - link is on the right of the App store window

LN

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Answer 2

Old Toad

Level 10

207,409 points

Aug 19, 2013 2:39 PM in response to Midfield General

If you're having problems with the App Store you might try this:

1 - enable the Debug menu in App Store:

open the Terminal application.

copy the command below and paste into the Terminal window:

defaults write com.apple.appstore ShowDebugMenu -bool true

followed by Enter.

launch App Store, login.

2 - select the Debug ➙ Reset Application option:

3 - try again.

OT

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