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User profile for user: Davidson2
Davidson2 Author
User level: Level 1
8 points

Reset to factory settings

Hi, I had a MacBook Air (2011) which came with Snow Leopard pre installed. I then upgraded to Lion and Mountain Lion. Having upgraded to another MacBook, I decided to give this one to my Wife, particularly for her many photos of the dogs. I followed the online advice and successfully restored to factory settings.

However...

During start up, the Macbook options were limited to 'Install Mountain Lion', which would only load with my Apple ID and not my Wife's. I understand she needs to buy her own on her ID, however, I just do not have that option. Further, my Wife cannot download from the App Store, because the Air OS does not recognise her.

Does anyone know how I can reset this back to Snow Leopard, since I have no OS disk?

Many Thanks

MacBook Air, iOS 6.0.2

Posted on Aug 19, 2013 5:09 PM

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User profile for user: baltwo
baltwo
User level: Level 9
62,362 points

Posted on Aug 20, 2013 1:25 PM

According to http://support.apple.com/kb/HT3910, you need to reinstall using the flash drive that shipped with the mahcine. Step one should be to erase the HD before installing. That should put it into factory specs and allow her to purchase ML from the MAS using her AppleID.

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Reset to factory settings

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