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Helpful answers
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Aug 22, 2013 11:49 AM in response to iamsyhby pedro d,Hello there, iamsyh.
There are some standard steps to troubleshoot your issue that you might want to look over in the following Knowledge Base article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Specifically:
The stereo headset buttons are not functioning properly
- Verify the headset being used is compatible with the iPhone.
- Verify there is no debris in the headset jack.
- Insert the stereo headset and play audio using the iPod app. Verify both left and right channels are functioning.
- Press the center button to see if it can pause and resume audio.
- Make a phone call and see if the microphone is working.
- If the issue persists, try another headset.
- If the issue persists with another headset, have the iPhone serviced.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.
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Aug 27, 2013 3:50 PM in response to pedro dby iamsyh,Hi pedro,
Thanks for the reply. I tried the headset troubleshooting and everything else seems to be working fine, microphone included. I also tried restoring the software and to a fresh copy of iOS 6.1.4 but that didn't solve it. Additionally, I tried cleaning up the headphone jack but didn't find any debris inside and this also didn't solve my problem. I think there might be a problem with my headphone jack and is not fixable without replacing that specific piece of hardware.
