1 Reply Latest reply: Aug 22, 2013 7:00 AM by sterling r
bbjammin Level 1 Level 1 (0 points)

When I search for content on YouTube using my Apple t.v. the little spinner just spins and spins.  It worked a few days ago, and nothing has been changed on settings or anything else.  It is on wifi.

  • 1.
    sterling r Community Specialists Community Specialists (3,790 points)

    Hello bbjammin,

     

    I would start by restarting the Apple TV with this process:

     

     

    If you have Apple TV software 5.0 or later installed, you can restart your Apple TV using the onscreen menu. To restart your Apple TV choose Settings > General > Restart.

    HT3180-Onscreen_Restart-en.png

    From: Apple TV (2nd and 3rd generation): How to restart your Apple TV

     

              http://support.apple.com/kb/ht3180

     

     

     

    I would also try disconnecting from the network, re joining it and trying again:

     

    Disconnect and rejoin your Wi-Fi network by selecting your network on the Apple TV and then choosing Forget Network. Rejoin your Wi-Fi network after it disconnects.

    From: Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections

              http://support.apple.com/kb/TS4546

     

    And lastly you can restore the Apple TV with iTunes to see if that resolves the issue:

    Apple TV (2nd and 3rd generation): Restoring your Apple TV

    http://support.apple.com/kb/HT4367

     

    Take care,

    Sterling