4 Replies Latest reply: Aug 20, 2013 2:20 PM by Demo
Nelehcampbell Level 1 (0 points)

The sound no longer works on my iPad although when I put headphones in it does. When I press the volume button it comes up as "sound effects" but with no dots that would normally go up or down. When I double click the start button there is the normal volume bit but no button to move up or down. Has anyone ever had this before?

iPad, iOS 6.1.3
  • I Picked This Username Level 1 (125 points)

    Make sure the switch next to the volume rocker is turn off (no dot)..

  • Demo Level 10 (88,801 points)

    The disappearing sound is typically one of three things that could be going on. Read this and see which one applies to your situation.


    1. If you have no sound at all, even in the Music App, try rebooting the iPad.


    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.


    2. If you lost sounds for keyboard clicks, games or other apps, email notifications and other notifications, system sounds may have been muted.


    System sounds can be muted and controlled two different ways. The screen lock rotation can be controlled in the same manner as well.


    Settings>General>Use Side Switch to: Mute System sounds. If this option is selected, the switch on the side of the iPad above the volume rocker will mute system sounds.

    If you choose Lock Screen Rotation, then the switch locks the screen. If the screen is locked, you will see a lock icon in the upper right corner next to the battery indicator gauge.


    If you have the side switch set to lock screen rotation then the system sound control is in the task bar. Double tap the home button and in the task bar at the bottom, swipe all the way to the right. The speaker icon is all the way to the left. Tap on it and system sounds will return.


    If you have the side switch set to mute system sounds, then the screen lock rotation can be accessed via the task bar in the same manner as described above.


    This support article from Apple explains how the side switch works.


    3. If you still have no sound at all - except when using headphones ....try cleaning the dock connector opening of the iPad with a soft brush and just a little bit of rubbing alcohol.

  • I Picked This Username Level 1 (125 points)

    Re: Step Three.. It's Not Wise using "Rubbing Alcohol" on the Dock Connector, as you can cause damage..

  • Demo Level 10 (88,801 points)

    I have seen this suggestion work more than a few times. I didn't say to soak it in alcohol. I did say just a "bit". People that use docks with their iPads can get a build up of grime that can cause problems and cleaning the connector can help.