won't run on windows 8.1

Hi tamsiemm,

If you are having issues with iTunes crashing, you may want to try the troubleshooting outlined in the following article. Note, however, that it may be hard to predict software behavior with beta/preview releases of software such as Windows 8.1.

iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

http://support.apple.com/kb/TS1717

Regards,

- Brenden

Windows 8.1 Preview (Build 9431 here) has an issue with iTunes when clicking on the iTunes Store or iTunes Match. Either one crashes ("iTunes has stopped working") the app. All other functions of iTunes are fine. I did the Java and Flash updates as per another forum but they didn't help. I'm sure Apple is in no hurry to fix this but there are some of us that are hardcore Mac/iOS users who happen to have a Windows machine that we'd like to work too. The other response is unhelpful.

Windows 8.1 has not been released to the public. Until it is, no support is provided here.

If that is unacceptable to you, stop running beta software.

Sometimes it's our job to run beta software. He might be playing but I'm not and I'm announcing the issue - maybe someone will read this and has an idea of why there is an issue. Yes it's beta but I'm not going to stop running it.

This is a user to user support forum... if you feel the issue needs to be addressed by Apple, take it up directly with them.

Until MS makes 8.1 official and releases it, there is no reason for Apple or any other company to release software updates for their products to support it.

That's exactly right - user to user - I am asking other users if they have any thoughts - I'm not asking Apple or MS to do anything. If only a few users have the issue maybe there is something to try.

UPDATE: For fun I uninstalled iTunes and installed iTunes 10 - everything works fine under 10 so it's an issue with 11. Specifically 11 and Win8/Win8.1. I found some solutions that worked for the iTunes 11/Win7 problems but they don't seem to be relevant here. I was chasing down the path of some of the legacy 32 bit components of iTunes 64 bit for Windows (yes it's not ALL 64 bit) so maybe something there?

This also happened when I had the preview for Windows 8 and continued to happen for a short time after 8 was released. I seem to have been able to get around it by killing the APSDaemon.exe process (Apple Push). I have tried it on 8.1 and my iTunes Match is now working. I haven't tested it much, but when I did this for Win 8 I remember renaming the exe because I had to kill it every time I launched iTunes.

And to the guy that was whining about this being beta and you shouldn't be posting on here: if you're not going to be helpful, don't reply.

Hope this helps,

Ehren

Amen Brother.

OK here you go: #2 fixed my problem and now everything is fine again:

http://miapple.me/2013/09/06/fixing-itunes-11-crashes-on-windows-8-and-windows-8 -1

Here's the solution: http://miapple.me/2013/09/06/fixing-itunes-11-crashes-on-windows-8-and-windows-8 -1/

Here is solution: http://miapple.me/2013/09/06/fixing-itunes-11-crashes-on-windows-8-and-windows-8 -1/