HT203174: iTunes: Possible iTunes Store errors

Learn about iTunes: Possible iTunes Store errors
BIG SKY COUNTRY
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Q: Cannot connect to itunes when downloading an app to my iphone 4s

Every time I try to download and app on my iphone it takes forever then comes back and says cannot conncet to itunes.  Very irritating and I can't seem to figure it out.

iPhone 4S

Posted on Aug 20, 2013 7:35 PM

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BIG SKY COUNTRY

Q: Cannot connect to itunes when downloading an app to my iphone 4s

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  • by sterling r,

    sterling r sterling r Aug 23, 2013 7:39 AM in response to BIG SKY COUNTRY
    Community Specialists
    Aug 23, 2013 7:39 AM in response to BIG SKY COUNTRY

    Hello Big Sky Country,

     

    Thank you for using Apple Support Communities!

    I think a good place to start would be troubleshooting the wireless connectivity and checking for interference.

    This article should do nicely named iOS: Troubleshooting Wi-Fi networks and connections found here http://support.apple.com/kb/TS1398

    1. Be sure that you are in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    3. Confirm that your Wi-Fi router and Cable or DSL modem are connected to power, turned on, and indicate that they are connected to the Internet.
      • If not, refer to your network administrator or ISP for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap > and Forget this Network. Try to connect to your desired Wi-Fi network again.
      • Note: You will need to enter your Wi-Fi password again if your desired network requires one.
    6. Turn your Wi-Fi router off and then on again2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    7. Update your device to the latest version of software.
    8. Update your Wi-Fi router to the latest firmware2.
      • For AirPort Base Stations, see this article for information about firmware updates.

     

    And this section from toward the bottom of the article:

     

    Wi-Fi disconnects, or signal strength is less than expected

    • Move closer to the Wi-Fi router (access point).
    • Check for sources of potential interference.
    • Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
    • Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
      • Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.

     

    All the very best,

    Sterling