Itunes 11 crashes when starting Store

This issue was resolved for me by carefully examining my PATH environmental variable as well, but here is the twist. I had performed a clean uninstall of all Apple software and reinstalled and iTunes Store crashed iTunes every time. I verified that my patch variable contained both the entries:

C:\Program Files (x86)\Common Files\Apple\Apple Application Support

C:\Program Files (x86)\QuickTime\QTSystem\

but here is whar I actually saw the first time:

"...\Microsoft ASP.NET\ASP.NET Web Pages\v1.0\; C:\Program Files (x86)\Common Files\Apple\Apple Application Support;C:\Program Files (x86)\QuickTime\QTSystem\..."

Looks good right? Well if you look closer, there is a space just before the drive letter for the Apple Application Support path. I removed that space and the issue was solved.

"...\Microsoft ASP.NET\ASP.NET Web Pages\v1.0\;C:\Program Files (x86)\Common Files\Apple\Apple Application Support;C:\Program Files (x86)\QuickTime\QTSystem\..."

No reboot necessary.

Crazy...

Awesome, adding that to the PATH in the Environment Variables fixed it for me! Thank you!!

Sorry, but none of the suggestions have worked for me and my 16bit Windows 7 system. Any other suggestioms.

Aha. There's your problem! iTunes is designed for 32 or 64 bit Windows only. 🙂

I misspoke. I have a 64 bit windows 7.

I figured that - it was a bad attempt at humour.

Are you sure the exact same thing is happening to you? For me the symptoms were:

Sometimes iTunes would crash immediately and other times it would start, but then as soon as it says "Accessing the store" it would crash.

f the symptoms are the same, are you sure you're putting the extra vaiables in the SYSTEM path, not the USER one, and are you sure you've rememberd the semi colon?

It is important to get it right. The fact is the VAST majority of people responding here have the problems fixed doing exactly what is proposed here and I think they are 100% spot on in that it fixes the problem, but you must follow the steps EXACTLY.

To be 100% sure we are talking about the same "Fix", this is exactly what seems to be fixing it:

1. From your desktop, right-click "My Computer" and click "Properties" (If you don't have the "My Computer" icon on your desktop, use the following steps, 0.1 - 0.5)

0.1 - Click the Start Menu button (Or use the Windows button on your keyboard)

0.2 - Locate "Computer" (should be in the right panel near the middle)

0.3 - Right-click on "Computer"

0.4 - Click "Properties" from the option pane

0.5 - This should have opened the "System" window (in the control panel also), continue to step 2

2. In the "System" window, click on "Advanced system settings", this brings up the "System Properties" window

3. In the "System Properties" window, click on the "Advanced" tab

4. In the "Advanced tab", click the "Environment Variables" button

5. In the "Environment Variables window", find and highlight the "Path" variable in the "Systems Variables" section

6. Click the "Edit" button to bring up the "Edit System Variable" window.

7. Finally, place your mouse cursor at the very end of the "Variable Value", and modify the variable value by adding the following (EXACTLY) to the end:

;C:\program files (x86)\common files\apple\apple application support\

I think I've done it right. Here's what my Path is:

%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\Syste m32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Common Files\Apple\Apple Application Support\

I don't know what everything else is, but I added the "fix" to the end and I still have the problem. iTunes work well, except when I go to the store. Then it quits.

Getting frustrated now. I have another PC with the same version of iTunes and it works fine. I can access the iTunes store with no problem. Only difference it that one is a 32 bit and mine is a 64 bit. I copied the path from the good one to mine and it still crashed. I added the "fix" to the path and it still crashes. I rebooted after each change. Here's the final path I'm using.

Any suggestions?

C:\Program Files\Common Files\Microsoft Shared\Windows Live;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT% \System32\WindowsPowerShell\v1.0\;C:\Program Files\Intel\DMIX;C:\Program Files\Windows Live\Shared;C:\Program Files\QuickTime\QTSystem\;C:\Program Files (x86)\Common Files\Apple\Apple Application Support\

Below is a list of all files in the folder you're adding on to the path variable on my PC. Might want to check everything needed is actually in there on yours?

Volume in drive C is OS

Volume Serial Number is 508D-97FC

Directory of C:\Program Files (x86)\Common Files\Apple\Apple Application Support

24/09/2013 09:44 AM <DIR> .

24/09/2013 09:44 AM <DIR> ..

21/04/2013 09:43 PM 46,736 ApplePushService.dll

20/02/2012 09:28 PM 23,248 AppleVersions.dll

21/04/2013 09:43 PM 59,720 APSDaemon.exe

21/04/2013 09:43 PM 682,312 APSDaemon_main.dll

21/04/2013 09:43 PM 75,664 ASL.dll

21/04/2013 09:43 PM 280,904 AVFoundationCF.dll

20/09/2013 10:53 AM <DIR> AVFoundationCF.resources

21/04/2013 09:43 PM 2,464,072 CFNetwork.dll

24/09/2013 09:44 AM <DIR> CFNetwork.resources

20/09/2013 05:47 AM <DIR> ColorSync.resources

13/09/2013 07:51 PM 1,292,616 CoreADI.dll

21/04/2013 09:43 PM 4,991,304 CoreAudioToolbox.dll

21/04/2013 09:43 PM 1,079,624 CoreFoundation.dll

20/09/2013 05:47 AM <DIR> CoreFoundation.resources

21/04/2013 09:43 PM 3,889,480 CoreGraphics.dll

20/09/2013 05:47 AM <DIR> CoreGraphics.resources

21/04/2013 09:43 PM 350,536 CoreMedia.dll

21/04/2013 09:43 PM 563,528 CoreText.dll

21/04/2013 09:44 PM 1,292,616 CoreVideo.dll

20/02/2012 09:28 PM 32,104 defaults.exe

21/04/2013 09:44 PM 14,152 distnoted.exe

20/02/2012 09:28 PM 1,832,808 Foundation.dll

20/09/2013 05:47 AM <DIR> Foundation.resources

20/02/2012 09:28 PM 16,303,976 icudt46.dll

20/02/2012 09:28 PM 14,696 icuin40.dll

20/02/2012 09:28 PM 42,856 icuuc40.dll

20/02/2012 09:29 PM 0 IncompatibleApps.list

21/04/2013 09:44 PM 1,450,312 JavaScriptCore.dll

20/09/2013 05:47 AM <DIR> JavaScriptCore.resources

20/02/2012 09:28 PM 23,400 libcache.dll

21/04/2013 09:44 PM 43,408 libdispatch.dll

20/02/2012 09:28 PM 1,292,136 libicuin.dll

20/02/2012 09:28 PM 923,496 libicuuc.dll

21/04/2013 09:44 PM 329,616 libtidy.dll

20/02/2012 09:28 PM 1,242,472 libxml2.dll

20/02/2012 09:28 PM 224,104 libxslt.dll

20/09/2013 05:47 AM <DIR> LinguisticData.resources

21/04/2013 09:44 PM 2,615,624 MediaToolbox.dll

20/09/2013 10:53 AM <DIR> MediaToolbox.resources

21/04/2013 09:44 PM 124,816 objc.dll

20/02/2012 09:28 PM 20,328 plutil.exe

20/02/2012 09:28 PM 53,608 pthreadVC2.dll

21/04/2013 09:44 PM 61,256 QTMovieWin.dll

20/02/2012 09:28 PM 1,320,808 QuartzCore.dll

20/02/2012 09:28 PM 456,552 SQLite3.dll

21/04/2013 09:44 PM 2,369,864 VideoToolbox.dll

21/04/2013 09:44 PM 10,029,384 WebKit.dll

20/09/2013 05:47 AM <DIR> WebKit.resources

21/04/2013 09:44 PM 14,664 WebKit2WebProcess.exe

20/09/2013 05:47 AM <DIR> WebKit2WebProcess.resources

21/04/2013 09:44 PM 864,072 WebKitQuartzCoreAdditions.dll

21/04/2013 09:44 PM 39,240 YSCrashDump.dll

21/04/2013 09:44 PM 17,224 YSUtilities.dll

20/02/2012 09:29 PM 87,912 zlib1.dll

43 File(s) 58,937,248 bytes

13 Dir(s) 20,423,393,280 bytes free

Yep, everything in your folder is in mine. Nothing more, nothing less.

Next?

I honestly do not know. I actually only have iTunes installed because some podcasts I want are unfortunately only available on iTunes. I actually do not like the software at all, and use it only when I really have to.

The only thing I can suggest is double check your FULL path by typing "path" in a command prompt box.

You can verify the variable is in there correctly and make sure there are no extra spaces anywhere. If you read the comments above on this page from JHelmstetterJr this actually happend to him. There was an extra space. It happens.

Other than that I really do not know. Sorry.

awesome thanks! 🙂

Sweet baby Jesus it worked, thank you Ramrunner

;C:\program files (x86)\common files\apple\apple application support\

Your path has a space in it here: Wbem;%SYSTEMROOT% \System32\ between the % \System32 Remove that space and then try it again....

Thanks redneckgiff17. The space was from a copy and paste to this forum. There is no space in the actual path.