Previous 1 2 3 Next 134 Replies Latest reply: Mar 15, 2015 1:15 PM by behnamn90
krissoundz Level 1 Level 1 (0 points)

Ive recently bought a apple tv 3rd generation. Everything seems to be working fine with airplay from my iphone to apple tv, but when I try and use airplay from my mac book pro, it is extremely slow, and if I try and stream a movie or something its that terrible it is unwatchable and usually freezes then stops. How can I resolve this problem? is this a problem with the apple tv?

  • sheila_m. Community Specialists Community Specialists (3,265 points)

    Hello krissoundz,

     

    Congratulations on your new Apple TV!  I understand how important it is to have media play without interruptions on the Apple TV, and I appreciate the details you provided regarding the situation you are experiencing. 

     

    I recommend reviewing the steps in the section titled "Troubleshooting performance issues with AirPlay or AirPlay Mirroring" in the following article (you can skip the steps that review to an iOS device since you are only experiencing the issue on your MacBook Pro):

     

    Troubleshooting AirPlay and AirPlay Mirroring

    http://support.apple.com/kb/TS4215

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

  • bitemdown Level 1 Level 1 (0 points)

    The link you posted was absolutely useless (it does not addres the issue with Apple but rather attempts to push the issue off on external hardware which is not the problem).  I own a brand new macbook pro and purchased apple tv this past december, all software has been updated on both machines.  Everything worked fine until I updated both machines.  Now I can sync videos with apple tv through my iphone with no problem but when I attempt to mirror from my macbook pro I get audio but the screen freezes and lags way behind (showing one frame every 2 to 3 minutes).  Additionally when I attempt to play music from apple tv via my macbook pro the songs take 10-20 seconds to start then I only hear a sound every 5-10 seconds but the songs.  The controls then freeze on apple tv and I have to wait 2 to 3 minutes before the screen clears and I have access again. 

     

    Most of the posts that I have read (at least 100 or so in my frustration to find an answer) all detail issues related to Mountain lion and recent updates. 

  • amxi316 Level 1 Level 1 (0 points)

    I'm having the same issues as you. Any luck?

  • antogiamba Level 1 Level 1 (0 points)

    I have exactly the same problem,

    airplay works fine with my ipad and freezes with my macbook pro retina

  • bjk03 Level 1 Level 1 (0 points)

    Same problem here.

     

    I can stream hd content just fine from my iPhone 5s to my atv3. However, my expensive macbook pro retina cannot not stream the same exact content without severe stuttering/lag. Why is this?

     

    atv3 is hard wired to the router. Both my other devices are using the same wireless connection to the router. How is it possible that the less powerful 5s (and any other iOS device) can stream it without quality loss, but the mbp retinas cannot?

  • sebelius Level 1 Level 1 (0 points)

    i'm experiencing the exact same problem, lagging (alot) when playing from my brand new MacBook PRO retina , or even my iMac but lagging not when airplaying from my IPhone 4s o Ipad 2.  Someone told me it might been caused by interference with other network routers (because I live in a apartment complex)...  Tho I discarded this theory when I experienced the exact same problem when airplaying at my parentes house where no other routers are interfering..

     

    I Would really like for this problem to be solved. I really love all of my Apple products but customers shouldnt have to create work-arounds for this problem, such as finding the same content on our iPhones and iPads for a error-free airplay stream.

  • Riis Andersen Level 1 Level 1 (0 points)

    I have the exact same problem. I have a macbook pro 13 (2011) and the screen freezes every 20 seconds while the sound continues.

    I tried with my girlfriends Retina 13 inch pro from this year and the result was much better however not as smooth as with the Iphone. I'm thinking that the enhanced graphical performance of the intel 4000 graphics vs. 3000 in the 2011 pro makes some difference.

     

    I am in no way qualified to answer way the iphone gives better performance when it comes to mirroring with airplay, but I think it must be because of the different way the two platforms use airplay.

    The iphone uses quicktime and streams "just" the video of your choice and does make a mirror of the iphone in the same sense.

    The macbook makes a direct mirror onto the tv of everything on the macbooks screen. This might require a lot more from the computer compared to the iphone. Because the macbook is of course on all parameters much more powerful than the iphone.

    It would be nice if Apple were able to make the macbook use airplay in the same, what seems to be a more efficient way, as the Iphone.

    It is kind of bugging me because I have used money buying an airport express and new cables since I got the impression that this was what was causing the poor performance. But now i know that it isn't inference since:

    1) of the networks I can detect, my network is the only one running 5ghz(dual).

    2) my network works perfectly and has a persistently high signal.

    3) since the airplay works flawlessly with the Iphone and works a lot better with a newer computer with better graphics.

     

    I really hope Apple will address this problem.

  • Paul Howard4 Level 1 Level 1 (30 points)

    Just bumping this as I have the exact same issue.  I have the original ATV but the latest software update.  Using iPhone 5S and original iPad with AirPlay to ATV causes no problems.  But every time I use AirPlay from my MacBook Pro to ATV it skips about every 20 seconds.  Audio is fine as you mention above.  But video is very skippy. 

     

    I really hope Apple figures out a solution to this.  I've restarted/unplugged/ and done all the typical things that a support bar will tell you to do.  There is definitely an issue with this AirPlay connection.

  • Dr. JQ Level 1 Level 1 (0 points)

    I got same problem..

    My macbook pro retina got 2.6 i7, 16GB on it..

    And I got new apple TV last night..

    Also my iPad is brand new iPad air 128 GB......

     

    Exactly same thing happens to me..

    the apple TV flies with my iPad.. but..

    with my mac..

    it's laggy or even frozen..

     

    APPLE!! please solve this issue!!

  • mauixs Level 1 Level 1 (0 points)

    Got exactly the same problem. Brand new MBA with OSX 10.8.5 running.

    In addition I can say that since the new updates released for ATV (mine is a 2nd gen) the problem became severe and the Airplay mirroring not usable.

     

    Apple, please share with us your thoughts and plan about this issue.

  • Warmbeat Level 1 Level 1 (0 points)

    I have a:

     

    • new MBPr 15" late 2013 with dedicated graphics card
    • new airport extreme base station
    • 3rd generation apple tv
    • iPhone 5s
    • 200mb download speed (not important, as streaming video on your local network has nothing todo with outside bandwidth)

     

    All equipment is up to date software wise. Airplay mirroring from my laptop to my apple tv is ok. I get frequent lag, pixelation, audio skip (every 10 mins or so).

     

    I'm using the 5ghz specturm to connect to the airport express so shouldn't have any inteference from my neibours (accordiing to iStumbler i'm the only person with a 5ghz setup using channel 30). I've tried connecting apple tv wirelessly and wired. No issues streaming from my iPhone or an iPad!

     

    Surprisingly, using apps such as Beemer or Air Video Server on my MBP work better than native mirroring when it comes to video play back.

     

    Strange when you think how Air Video works:

     

    1. Video file lives on MBP
    2. iPhone connects to laptop
    3. Video plays on iPhone and is sent to Apple TV via Air Mirroring

     

    Rather than:

     

    1. Video played on laptop
    2. Video sent to Apple TV

     

    Seems bizzare that my iPhone can handle better streaming than my pro laptop.

  • dr.fraij Level 1 Level 1 (0 points)

    Is anybody going to look into this issue? I also have the same problem. It seems that apple has forgot about consumers concerns!

  • Paul Howard4 Level 1 Level 1 (30 points)

    All - Since there hasn't been any action by Apple to this point I went ahead and submitted the issue as feedback here - http://www.apple.com/feedback/appletv.html

     

    I suggest that you all do the same as well to hopefully get some awareness created for this issue.  I just tried again to show a movie using iMovie on my MacBook Pro to my ATV and it was horrible.  It completely froze.  Plus I had to reconnect my MacBook about 3 times at the beginning because it kept losing connection to the Airplay and not showing my screen on my TV. 

  • omnipresent_ Level 1 Level 1 (0 points)

    I had the same problem.  I closed Parallels Desktop 8 and everything works beautifully.

Previous 1 2 3 Next