2 Replies Latest reply: Sep 9, 2013 5:45 AM by ddc131
ddc131 Level 1 (0 points)

I am using an older bluetooth mighty mouse with a 2013 MacBook Pro 13" (Mt. Lion). 


The bluetooth will randomly hang, I cannot toggle it on or off from the bar; and it takes a long time (~20 sec) for the menu to respond or to go to the "Bluetooth" section of "About this Mac". 


I can't use the mouse set up either.  It says the mouse is connected.


The only fix is to restart the machine.


I have noticed that the Name of the machine is unavailable when the bluetooth crashes.


Bluetooth working (notice the MLA130005 name)


Bluetooth NOT working (randomly ceases to work) Notice the machine name is not available.



Any advice?



MacBook Pro, OS X Mountain Lion (10.8.4)

MacBook Pro, OS X Mountain Lion (10.8.4)
  • Eric Root Level 8 (44,970 points)

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


    Isolating an issue by using another user account


    If the problem is still there, try booting into the Safe Mode.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application uninstaller. For each disable/delete, you will need to restart if you don't do them all at once.


    Safe Mode


    Safe Mode - About

  • ddc131 Level 1 (0 points)

    Thanks Eric.


    I did the safe boot, the day you posted this and had successful 'mousing' until today ...back to the old tricks.


    I cannot make another account, my work has this user on administrative lockdown...


    Maybe I'll try to safe boot again.