where's my invoice?

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where's my invoice?

I bought two apps and have received no invoice. This seems like an important glitch that I've never experienced on iTunes store. I need an invoice for accouning purposes.

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Aug 21, 2013 8:30 AM

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Answer 1

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mende1

Level 10

93,538 points

Aug 21, 2013 8:31 AM in response to T.E.Moore

Welcome to Apple Support Communities

You will receive the invoice by email. Note that this may take a few days. You can also visit your purchase historial in the iTunes Store > http://support.apple.com/kb/HT2727

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Answer 2

Aug 21, 2013 8:32 AM in response to T.E.Moore

Per Apple:

"You receive an invoice by email each time your credit card is charged. An invoice is sent approximately every $20 or 12 hours, whichever occurs first."

http://support.apple.com/kb/HT2727

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Answer 3

Dah•veed

Level 9

64,717 points

Aug 21, 2013 8:35 AM in response to Brandon2184

And you believe that one of these thresholds has been reached but still no receipt?

My experience has been that it is 24 to 48 hours, but it always comes.

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Answer 4

T.E.Moore Author

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Aug 21, 2013 9:11 AM in response to mende1

The purchase date was 14 Aug, for $39.98 (2 ea iWork Apps). It is 20 Aug today and I have no receipt or invoice.

This purchase is on a corporate credit card for which paperwork is expected to be filed at the time the transaction is made. I see no reason why an online purchase cannot trigger an instantaneous invoice by email. If you can require the credit card payment to be verified at the time of purchase, you can **** well make the receipt valid at the time of purchase.

Tom Moore

Message was edited by: T.E.Moore

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Answer 5

mende1

Level 10

93,538 points

Aug 21, 2013 9:11 AM in response to T.E.Moore

Read the link I gave you to go to the purchase history. On the invoice with the applications you purchased, you have a "Report a problem" button, so use it to contact with Apple and ask them for a receipt in your email

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Answer 6

Dah•veed

Level 9

64,717 points

Aug 21, 2013 9:33 AM in response to T.E.Moore

Then I suggest that you check your spam and junk filters.

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Answer 7

T.E.Moore Author

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Aug 21, 2013 1:55 PM in response to Dah•veed

My bad, but not because they were in the junk mail. Just too much email and I did not conceive that they might be sent from an email address that did not include apple.com (itunes.com instead).

They were sent within 24 hours, as programmed...

Apologies for the false alarm...

Tom Moore

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Answer 8

mende1

Level 10

93,538 points

Aug 21, 2013 1:56 PM in response to T.E.Moore

Don't worry ;)

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Answer 9

T.E.Moore Author

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Aug 22, 2013 5:34 AM in response to mende1

Thanks! Suggestion: it might be nice if this was also available in the App Store. The relationship between the two is a bit murky...

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Answer 10

Dah•veed

Level 9

64,717 points

Aug 22, 2013 6:36 AM in response to T.E.Moore

The relationship between the two is well established, they are different front ends for the same system. They use the same account, but as the more elaborate front end client, iTunes is where you go for your complete purchase history*, invoices will have all the purchases that you may have made in the invoice breakoff threshold ($20 or 12 hours) together on the same invoice; music, videos, books, periodicals, iOS apps, podcasts, Mac apps; etc.

*The Purchases list in the MAS app is basically for redownloading apps and is incomplete as you can hide apps from the list to avoid update alerts for apps you don't wish to update further.

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