2 Replies Latest reply: Aug 21, 2013 10:10 AM by KiltedTim
Guneysimsek Level 1 (0 points)

Dear Apple,


1-At the date of  December 28,2012 06:28 PM  with the invoice no MD293LLA- and imei no01****************86 iphone 5 is defected and I send it to you .

2-Now you changed my phone and I need you to proove that you change it (with document) in order to use in Turkey with new registration.

3-Could you please kindly send the related document to my email?


Best Regards

Sedat Bolukbasi


<Edited By Host>

iPhone 5
  • Templeton Peck Level 9 (61,377 points)

    These are user to user forums.  You are NOT addressing Apple by posting here.

  • KiltedTim Level 9 (50,285 points)

    You are not speaking to Apple.


    The model nmber you specified is a phone that was sold in the U.S. Chances are the phone you took/sent in for service had been hacked to unlock it. The phone you got back is carrier locked, as your original phone was before it was hacked to illegally unlock it.


    You can't use that phone. Buy one you can use from an authorized source.