User profile for user: Cori_ii
Cori_ii Author
User level: Level 1
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mac doesn't start, magsafe become green when i try to turn on

Hi everyone! I'm just come back from vacation and i found my macbook dead. I's a macbook pro 15'' early 2011, intel i7 2.2. Some time ago ( maybe 6 months) in the battery menu appear 'your battery need assistance' (o something like that, i don't know i have the italian version of the os), but i don't care and continue to use my mac. Now, after 2 weeks of vacation, i try to turn on my laptop and nothing happening... I try the combination control+commad+maiusc+power but nothing happen. Every time that i try to switch on my mac the orange led on magsafe become green, and return orange few second later. When i push the battery indicator button seems like is charging. I don't know what to do, any suggestion? ( I hope you guys understand my awful english)

MacBook Pro (15-inch Early 2011), OS X Mountain Lion (10.8.4)

Posted on Aug 21, 2013 12:04 PM

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2 replies
User profile for user: sterling r
sterling r
User level: Community Specialist

Aug 23, 2013 12:55 PM in response to Cori_ii

Hello Cori_ii,


Thank you for using Apple Support Communities

I was researching the issue you are describing and found an article that should help resolve it named Troubleshooting: My computer won't turn on

http://support.apple.com/kb/TS1367?viewlocale=en_US


  1. Verify you have a good connection from your Mac to the wall outlet by confirming the power cord and adapter if present are securely connected and plugged in. To check if the wall outlet is working, plug in a lamp or other electrical device.
  2. If the wall outlet is working and you continue to have no power try another power cord or adapter if available. If it works you may need a replacement cord or adapter.
    Note: See Apple Portables: Troubleshooting MagSafe adapters for further troubleshooting with MagSafe adapters.
  3. Disconnect all accessories that are plugged in to the computer, such as a printer, hub, or other mobile device.
  4. If your Mac supports user-installable memory, solid state drive, or hard drive, and you recently installed any of these, make sure they are installed correctly and are compatible with your computer. If possible, reinstall the original memory or drive into the computer to find out if the behavior persists afterwards.
  5. Reset the SMC.
  6. If you are still unable to start up your computer after trying each of these steps, visit an Apple Store or Apple Authorized Service Provider (AASP) for further diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).


Cheers,

Sterling

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mac doesn't start, magsafe become green when i try to turn on

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