sae
Level 1 (20 points)

Q: Group video chat with Skype

I did my first group video chat with skype.  Paricipant 1 called me, good audio/visual connection.  I called participant 2.  Both participant 2 and myself had good audio/vido connection, could see other two participants.  Participant 1 had good audio connection but the video kept shifting to either 2 or myself.  My impression is that this has something to do with auto focusing where 2's computer showed the video of the other person talking the loudest but not both participants.  2 has a macbook pro.  Any ideas what the problem is?

 

Thank you.

 

sae

Posted on Aug 21, 2013 2:40 PM

Close
sae

Q: Group video chat with Skype

  • All replies
  • Helpful answers

  • by EZ Jim,Helpful

    EZ Jim EZ Jim Aug 22, 2013 6:52 AM in response to sae
    Level 7 (22,547 points)
    Aug 22, 2013 6:52 AM in response to sae

    Because one-on-one chat works correctly for you, it is possible that you, and / or one of the participants you were trying to connect with, do not have enough bandwidth to support best multi-party video. All participants must meet all the requirements, so all of you who are having problems should consider all of the following suggestions:

     

    If any of you are using wireless connections to the internet, connecting via ethernet instead might help.

     

    Also, check Making a group video call (Mac).

     

    You can check the actual speed available to you by using Speedtest.net.  Do not have any other internet connected apps (like email, etc.) connected while you do the test.

     

    If you have not restarted your entire system for a long time, shutting down everything and then restarting your modem, router, wireless access point (if it is a separate device), and computer sometimes helps improve communication speed.  Let every device complete its power-on self-test before restarting the next device in turn.

     

    If the problem continues after you restart your system, Skype's comprehensive support system should best be able to help you use their product with your system.

     

    You can also search or post for help with your problem in Skype's dedicated Skype Discussions for Mac.  The Skype users who post there may have already solved the same problem.

     

    If nothing else works, you can sign in and ask for email help directly from Skype's Technical Support people.

     

     

     

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.8.4