Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Safari pages won't load

My Safari was working fine, then sudddenly pages stopped loading.

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Aug 21, 2013 5:58 PM

Reply
48 replies

Aug 22, 2013 4:18 PM in response to nancy 12

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.


Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


Test while in safe mode. Same problem?


After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

Aug 23, 2013 7:53 AM in response to nancy 12

Please read this whole message before doing anything.

This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.


These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.


Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.


Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.


Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.


Launch the Terminal application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.


When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.


Step 1


Triple-click the line of text below on this page to select it:

kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -ef

Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.

Step 2


Repeat with this line:

{ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; echo; sudo defaults read com.apple.loginwindow LoginHook; echo; sudo crontab -l; } 2> /dev/null | open -ef

This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.


Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.


Step 3

{ launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; echo; crontab -l 2> /dev/null; } | open -ef

Step 4

ls -A /e*/{cr,la,mach}* {,/}Lib*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -ef

Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.


Step 5

osascript -e 'tell application "System Events" to get name of every login item' | open -ef

Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.


You can then quit Terminal.

Aug 23, 2013 8:12 AM in response to nancy 12

com.adobe.fpsaud

com.kodak.BonjourAgent

com.epson.epw.agent

com.kodak.KODAK

com.kodak.KODAK

com.google.keystone.user.agent

com.adobe.ARM.925793fb327152fd34795896fa1fb9ffa268b2a852256fe56609efa3

com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae


/Library/Components:


/Library/Extensions:


/Library/Frameworks:

AEProfiling.framework

AERegistration.framework

Adobe AIR.framework

AudioMixEngine.framework

HPDeviceModel.framework

HPPml.framework

HPServicesInterface.framework

HPSmartPrint.framework

NyxAudioAnalysis.framework

PluginManager.framework

TSLicense.framework

iTunesLibrary.framework


/Library/Input Methods:


/Library/Internet Plug-Ins:

AdobePDFViewer.plugin

AdobePDFViewerNPAPI.plugin

AmazonMP3DownloaderPlugin.plugin

AmazonMP3DownloaderPlugin1017265.plugin

CouponPrinter-FireFox_v2.plugin

CouponPrinter-Safari.webplugin

Flash Player.plugin

Flip4Mac WMV Plugin.plugin

Google Earth Web Plug-in.plugin

JavaAppletPlugin.plugin

Quartz Composer.webplugin

QuickTime Plugin.plugin

RealPlayer Plugin.plugin

Silverlight.plugin

flashplayer.xpt

iPhotoPhotocast.plugin

nsIQTScriptablePlugin.xpt


/Library/Keyboard Layouts:


/Library/LaunchAgents:

KodakAiOBonjourAgent

com.epson.epw.agent.plist

com.kodak.BonjourAgent.plist


/Library/LaunchDaemons:

com.adobe.fpsaud.plist


/Library/PreferencePanes:

Flash Player.prefPane

Flip4Mac WMV.prefPane

Growl.prefPane


/Library/PrivilegedHelperTools:


/Library/QuickLook:

GBQLGenerator.qlgenerator

iBooksAuthor.qlgenerator

iWork.qlgenerator


/Library/QuickTime:

AppleIntermediateCodec.component

AppleMPEG2Codec.component

Flip4Mac WMV Advanced.component

Flip4Mac WMV Export.component

Flip4Mac WMV Import.component


/Library/ScriptingAdditions:


/Library/Spotlight:

GBSpotlightImporter.mdimporter

Microsoft Office.mdimporter

iBooksAuthor.mdimporter

iWork.mdimporter


/Library/StartupItems:

WDBMService


/etc/mach_init.d:


/etc/mach_init_per_login_session.d:


/etc/mach_init_per_user.d:


Library/Address Book Plug-Ins:

SkypeABDialer.bundle

SkypeABSMS.bundle


Library/Fonts:

.DS_Store

ADEXECUT.TTF

ARCHITE1.TTF

ARCHITE2.TTF

ARMOUR__.TTF

ARTISTE1.TTF

ARTISTE2.TTF

ASIAN___.TTF

BADE____.TTF

BASQN___.TTF

BEACBB__.TTF

BEACBN__.TTF

BEACHB__.TTF

BEACHCOB.TTF

BEACHCOI.TTF

BEACHCOR.TTF

BEACHCOZ.TTF

BEACHI__.TTF

BEACHR__.TTF

BEACHZ__.TTF

BIMINR__.TTF

BOWFIN__.TTF

BRANBI__.TTF

BRANB___.TTF

BRANCBI_.TTF

BRANCB__.TTF

BRANCI__.TTF

BRANCN__.TTF

BRANI___.TTF

BRANN___.TTF

BROADB__.TTF

BROADI__.TTF

BROADR__.TTF

BROADZ__.TTF

BRUSHSTR.TTF

BRUSN___.TTF

BRUSSN__.TTF

BUSSN___.TTF

BUTTON__.TTF

CARLAB__.TTF

CARLAI__.TTF

CARLAR__.TTF

CARLAZ__.TTF

CARLA___.TTF

CATCBI__.TTF

CATCB___.TTF

CATCI___.TTF

CATCN___.TTF

CATCTBI_.TTF

CATCTB__.TTF

CATCTI__.TTF

CATCTN__.TTF

CHAZR___.TTF

CHELSB__.TTF

CHELSI__.TTF

CHELSR__.TTF

CHELSTHB.TTF

CHELSTHI.TTF

CHELSTHR.TTF

CHELSTHZ.TTF

CHELSWIB.TTF

CHELSWII.TTF

CHELSWIR.TTF

CHELSWIZ.TTF

CHELSZ__.TTF

CHISEB__.TTF

CHISEI__.TTF

CHISER__.TTF

CHISEZ__.TTF

CHRISTA_.TTF

CHRISTIE.TTF

CKANG___.TTF

CKBAB___.TTF

CKBELLA_.TTF

CKBLOCK_.TTF

CKBLR___.TTF

CKBUBBLE.TTF

CKCAC___.TTF

CKCALLIG.TTF

CKCHM___.TTF

CKCHUNKY.TTF

CKCOLUMN.TTF

CKCONSTI.TTF

CKCURLY_.TTF

CKCURSIV.TTF

CKEXPEDI.TTF

CKFILLIN.TTF

CKFRANKE.TTF

CKFREEST.TTF

CKFREEZI.TTF

CKFROSTI.TTF

CKGRANDS.TTF

CKGRAPEV.TTF

CKGROOVY.TTF

CKHANDPR.TTF

CKHARVES.TTF

CKJOURNA.TTF

CKMONOGR.TTF

CKMYSTER.TTF

CKORNAME.TTF

CKPENMAN.TTF

CKPOPSIC.TTF

CKPRINT_.TTF

CKRUP___.TTF

CKSCRIPT.TTF

CKSHB___.TTF

CKSIMPLI.TTF

CKSIS___.TTF

CKSNOWMA.TTF

CKSNOW__.TTF

CKSPG___.TTF

CKSPRING.TTF

CKSUC___.TTF

CKSWD___.TTF

CKTIES__.TTF

CKTOGGLE.TTF

CKTOOLS_.TTF

CKTRELLI.TTF

CKWAVEY_.TTF

CKWEDDIN.TTF

CKWIC___.TTF

CONGOB__.TTF

CONGOCOB.TTF

CONGOCOI.TTF

CONGOCOR.TTF

CONGOCOZ.TTF

CONGOEXB.TTF

CONGOEXI.TTF

CONGOEXR.TTF

CONGOEXZ.TTF

CONGOI__.TTF

CONGOR__.TTF

CONGOZ__.TTF

CONTM___.TTF

COOL____.TTF

CUPII___.TTF

CUPIN___.TTF

CURLYQ__.TTF

Ck4_0001.ttf

Ck4_0002.ttf

Ck4_0003.ttf

Ck4_0004.ttf

Ck4_0005.ttf

Ck4_0006.ttf

Ck4_0007.ttf

Ck4_0008.ttf

Ck4_0009.ttf

Ck4_0010.ttf

Ck4_0011.ttf

Ck4_0012.ttf

Ck4_0013.ttf

Ck4_0014.ttf

Ck4_0015.ttf

Ck4_0016.ttf

Ck4_0017.ttf

Ckcelebration.ttf

Ckpumpkin.ttf

DANTBI__.TTF

DANTB___.TTF

DANTI___.TTF

DANTN___.TTF

DAVISI__.TTF

DAVISR__.TTF

DAVIS___.TTF

DESIGNE1.TTF

DESIGNE2.TTF

DOCTOR__.TTF

DRAGBI__.TTF

DRAGB___.TTF

DRAGI___.TTF

DRAGN___.TTF

ERICB___.TTF

ERICI___.TTF

ERICR___.TTF

ERICZ___.TTF

ERIC____.TTF

EYEGLB__.TTF

EYEGLEXB.TTF

EYEGLEXI.TTF

EYEGLEXR.TTF

EYEGLEXZ.TTF

EYEGLI__.TTF

EYEGLR__.TTF

EYEGLZ__.TTF

FELTPEN_.TTF

FLATBN__.TTF

FOUNP___.TTF

GASTN___.TTF

GAWKY___.TTF

GAZEBI__.TTF

GAZEB___.TTF

GAZEI___.TTF

GAZEN___.TTF

GIRLY___.TTF

GRAFFITI.TTF

HIGHS___.TTF

HORNB___.TTF

HORNCONB.TTF

HORNCONI.TTF

HORNCONR.TTF

HORNCONZ.TTF

HORNEXTB.TTF

HORNEXTI.TTF

HORNEXTR.TTF

HORNEXTZ.TTF

HORNI___.TTF

HORNR___.TTF

HORNZ___.TTF

INDYI___.TTF

INDYR___.TTF

INFORMAL.TTF

INFROMAN.TTF

JAPAB___.TTF

KAEMPF__.TTF

KEDZIE__.TTF

KELLY___.TTF

KELTBI__.TTF

KELTB___.TTF

KELTI___.TTF

KELT____.TTF

KEYPORT_.TTF

KIEVB___.TTF

KIEVI___.TTF

KIEVR___.TTF

KIEVZ___.TTF

KOSHB___.TTF

KOSHI___.TTF

KOSHR___.TTF

KOSHZ___.TTF

LAWYER__.TTF

LEFTY___.TTF

LEMOND__.TTF

LEO-BI__.TTF

LEO-BOLD.TTF

LEO-I___.TTF

LEO-N___.TTF

LINDY___.TTF

LOUD____.TTF

LUCIBI__.TTF

LUCIB___.TTF

LUCII___.TTF

LUCIN___.TTF

LYNDAB__.TTF

LYNDACOB.TTF

LYNDACOI.TTF

LYNDACOR.TTF

LYNDACOZ.TTF

LYNDAEXB.TTF

LYNDAEXI.TTF

LYNDAEXR.TTF

LYNDAEXZ.TTF

LYNDAI__.TTF

LYNDAR__.TTF

LYNDAZ__.TTF

MENACE__.TTF

MLSAA.TTF

MLSAB.TTF

MLSAC.TTF

MLSAD.TTF

MLSAK.TTF

MLSAV.TTF

MLSAW.TTF

MLSAX.TTF

MLSAY.TTF

MLSBM.TTF

MLSBN.TTF

MLSBO.TTF

MLSBP.TTF

MLSBQ.TTF

MLSBR.TTF

MLSBW.TTF

MLSBX.TTF

MLSBY.TTF

MLSBZ.TTF

MLSCF.TTF

MLSCG.TTF

MLSCH.TTF

MLSCI.TTF

MLSDA.TTF

MLSDB.TTF

MLSDC.TTF

MLSDD.TTF

MLSDE.TTF

MLSDF.TTF

MLSDG.TTF

MLSDH.TTF

MLSEM.TTF

MLSEN.TTF

MLSEO.TTF

MLSEP.TTF

MLSEQ.TTF

MLSER.TTF

MLSES.TTF

MLSET.TTF

MLSEU.TTF

MLSEV.TTF

MLSEW.TTF

MLSEX.TTF

MLSGJ.TTF

MLSGL.TTF

MLSGT.TTF

MLSHI.TTF

MLSHK.TTF

MLSHV.TTF

MLSHW.TTF

MLSHX.TTF

MLSHY.TTF

MLSIG.TTF

MLSII.TTF

MLSIK.TTF

MLSIV.TTF

MLSIX.TTF

MLSIY.TTF

MLSIZ.TTF

MLSJA.TTF

MLSJC.TTF

MLSJL.TTF

MLSJQ.TTF

NIAGARA_.TTF

NIAGENG.TTF

NIAGSOL.TTF

PAPERCLI.TTF

RACEBI__.TTF

RACEB___.TTF

RACEI___.TTF

RACEN___.TTF

ROCKR___.TTF

ROMANTIC.TTF

ROOMBI__.TTF

ROOMB___.TTF

ROOMCBI_.TTF

ROOMCB__.TTF

ROOMCI__.TTF

ROOMCN__.TTF

ROOMEBI_.TTF

ROOMEB__.TTF

ROOMEI__.TTF

ROOMEN__.TTF

ROOMI___.TTF

ROOMN___.TTF

RORYBI__.TTF

RORYB___.TTF

RORYI___.TTF

RORYN___.TTF

SCROBI__.TTF

SCROB___.TTF

SCROI___.TTF

SCRON___.TTF

SEDONA__.TTF

SHIPPER_.TTF

SIMKINS_.TTF

SIMPBI__.TTF

SIMPB___.TTF

SIMPI___.TTF

SIMPLE__.TTF

SIMPN___.TTF

SONNI___.TTF

SPACEY__.TTF

SPARKY__.TTF

STJOHN__.TTF

STUBBS__.TTF

SURFBI__.TTF

SURFB___.TTF

SURFI___.TTF

SURFN___.TTF

SUSANNE_.TTF

SWING___.TTF

TANGCN__.TTF

TANGOB__.TTF

TANGOI__.TTF

TANGOR__.TTF

TANGOZ__.TTF

TASHA___.TTF

TEACHER_.TTF

TEB_____.TTF

TECHNBI_.TTF

TECHNB__.TTF

TECHNI__.TTF

TECHNN__.TTF

TEENG1__.TTF

TEENG2__.TTF

TEENG3__.TTF

THAD____.TTF

TOMAS___.TTF

TOMO____.TTF

TOPPER__.TTF

TT0209M_.TTF

TWENTY__.TTF

ULSTER__.TTF

UMPQUE__.TTF

VAMPIRE_.TTF

VANDUYN_.TTF

VANESSA_.TTF

VAN_____.TTF

VESTRA__.TTF

VICKI___.TTF

WACKY___.TTF

WADDLE__.TTF

WENDY___.TTF

WOLF____.TTF

WOOSTER_.TTF

WUNDERA_.TTF

ZELDA___.TTF

ZELDI___.TTF

alme60.ttf

anti60.ttf

antib60.ttf

antibi60.ttf

antibx60.ttf

antii60.ttf

antix60.ttf

baof60.ttf

bens60.ttf

bensb60.ttf

bensi60.ttf

boas.ttf

boni60.ttf

ckbeachc.ttf

ckbigboy.ttf

ckblockh.ttf

ckbroadp.ttf

ckbutter.ttf

ckcamp__.ttf

ckcandle.ttf

ckcatdog.ttf

ckeasygo.ttf

ckfanclb.ttf

ckfantas.ttf

ckfishbn.ttf

ckfishpl.ttf

ckfootno.ttf

ckfreedo.ttf

ckgamnte.ttf

ckgifts_.ttf

ckhapcam.ttf

ckhuntin.ttf

ckkiddo_.ttf

cklonglk.ttf

ckmanprn.ttf

ckmuddy_.ttf

ckofroad.ttf

ckpaintb.ttf

ckpillow.ttf

ckplaybl.ttf

ckquicst.ttf

ckquirky.ttf

ckransom.ttf

ckrugged.ttf

ckslime_.ttf

cksmokey.ttf

cksmrock.ttf

ckspbase.ttf

ckspbask.ttf

ckspbowl.ttf

ckspfoot.ttf

cksphock.ttf

ckspplan.ttf

ckspsocc.ttf

cksptenn.ttf

ckspvoll.ttf

ckstalk_.ttf

ckstoryb.ttf

cktags__.ttf

cktimele.ttf

cktkhike.ttf

ckvogue_.ttf

ckwrangl.ttf

ckwreath.ttf

georgia.ttf

georgiab.ttf

georgiai.ttf

georgiaz.ttf

istr60.ttf

istrb60.ttf

japa.ttf

kale60.ttf

lati.ttf

pizzs60.ttf


Library/Input Methods:

.localized


Library/Internet Plug-Ins:

.DS_Store

Move-Media-Player.plugin


Library/Keyboard Layouts:


Library/LaunchAgents:

com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

com.adobe.ARM.925793fb327152fd34795896fa1fb9ffa268b2a852256fe56609efa3.plist

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.AF826B6B-9114-43FA-BE85-D8F 7D580611F.plist

com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

com.google.keystone.agent.plist

com.kodak.KODAK AiO Firmware Updater.plist

com.kodak.KODAK AiO Software Updater.plist


Library/PreferencePanes:

iTunesHelper, GrowlMenu, GrowlHelperApp, GrowlHelperApp, Firefox, Safari, Stickies, AdobeResourceSynchronizer, Dropbox, Google Chrome

Aug 23, 2013 8:21 AM in response to nancy 12

Back up all data.


From the menu bar, select

System Preferences Network

If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.

Aug 23, 2013 11:14 AM in response to nancy 12

Please read this whole message before doing anything.

This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Safari pages won't load

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.