my ipod turns on and it pops up a red x with a circle around it

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JAYRRAA Author

Level 1

0 points

my ipod turns on and it pops up a red x with a circle around it

my ipod turns on and a red x with a circle arounf it when i turn it on

iPod classic

Posted on Aug 21, 2013 7:49 PM

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Answer 1

matt00

Level 5

4,041 points

Aug 24, 2013 7:10 AM in response to JAYRRAA

Hi JAYRRAA,

I've come across the following information which may be helpful. If you are seeing the red "X" icon on the display, we will need to restore your iPod from Disk Mode.

iPod Displays a Red "X" Icon

http://support.apple.com/kb/TS1463

Restore iPod from Disk Mode

Disconnect iPod from your computer.

Manually put iPod into Disk Mode.

Open the latest version of iTunes and connect iPod.

Restore iPod.

Thanks,

Matt M.

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