IS EATON UPS COMPATIBLE WITH IMAC

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Level 1

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IS EATON UPS COMPATIBLE WITH IMAC

I have an Eaton 5S UPS. It is supposed to be Apple compatible and detected by OS X when plugged into the USB port.

My iMac 27 (2012) does not recognise the device at all. Have tried another USB cable and several USB ports on iMac but still not recognised by iMac.

Eaton say there may be a problem with the device and ro return it under warranty. But before I do this I was wondering if this is an issue others have had with Eaton UPS.

iMac (27-inch Mid 2011), OS X Mountain Lion (10.8.4)

Posted on Aug 21, 2013 9:56 PM

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Answer 1

babowa

Level 9

78,568 points

Aug 21, 2013 10:22 PM in response to Richard1505

Have you checked to see if it is in System Preferences > Energy Saver Pane? Other than that, I can't help since I am not at all familiar with that brand.

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Answer 2

Richard1505 Author

Level 1

5 points

Aug 22, 2013 12:09 AM in response to babowa

Yes I checked this area first as it is supposed to show under the energy saver pane. I also checked in Finder but not showing there either.

Thanks for your suggestion.

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Answer 3

babowa

Level 9

78,568 points

Aug 22, 2013 7:12 AM in response to Richard1505

As I said I'm not familiar with that brand, but I did check their website and could not find anything at all about being compatible with a Mac. Did the box state that in the system requirements?

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Answer 4

varjak paw

Level 10

182,668 points

Aug 22, 2013 7:53 AM in response to Richard1505

Their documentation seems to indicate that you need to download and install their UPS Companion software, though not being willing to try to register with them I can't confirm availability of a Mac version. Have you checked into that, assuming that the software wasn't included with the UPS?

Regards.

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Answer 5

babowa

Level 9

78,568 points

Aug 22, 2013 8:32 AM in response to varjak paw

I've not heard of any UPS where the software was compatible with a Mac - my APC's certainly isn't (and does state that it requires Windows), but the APC is showing in Energy Saver.

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Answer 6

varjak paw

Level 10

182,668 points

Aug 22, 2013 8:48 AM in response to babowa

I'm just going by what their web site says, and that's unclear and a bit contradictory, so I really don't know.

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Answer 7

babowa

Level 9

78,568 points

Aug 22, 2013 9:09 AM in response to varjak paw

Understood - was just relating my past experience trying to find one that did have Mac compatible software.

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Answer 8

Richard1505 Author

Level 1

5 points

Aug 22, 2013 2:26 PM in response to babowa

Yes it is supposed to be compatible. Their support person also says it is compatible.

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Answer 9

Richard1505 Author

Level 1

5 points

Aug 22, 2013 2:30 PM in response to varjak paw

There was no software with the UPS. When I looked at Eaton website there were mainly Windows downloads. The Mac downloads were both old and did not work on my Mac!

So I contacted Eaton support. They said my Mac should just recognize the UPS attached once USB plugged in of course.

Thanks for your suggestions. I think I will do what Eaton support have advised and return the unit under warranty albeit a hassle! Hopefully they can sort it for me.

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