7 Replies Latest reply: Aug 22, 2013 11:04 PM by Linc Davis
shrastogi Level 1 Level 1 (0 points)

I have Mac 10.8.4 with Safari 6.0.5.

Safari is not displaying the web content but images on the web page are being displayed.

Although the webpage is loaded, but nothing is shown else than Images. When I hover the mouse on the blank webpage shown, the cursor changes on the links on the web page.

I tried resetting the preferences from the menu as well as deleting the Preferences of Safari from ~/Library/Preferences/ but nothing helped.

When I open Preferences of Safari & click on Security tab, It Crashes!!

 

 

Thanks,

Shubhi


iMac, Mac OS X (10.7.3)
  • Carolyn Samit Level 10 Level 10 (95,950 points)

    Try troubleshooting extensions and third party plug-ins.

     

    From your Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that off if there are any installed. Quit and relaunch Safari to test. If that helped, turn extensions back on then uninstall one a time to test.

     

    If it's not an extensions issue, try troubleshooting third party plug-ins.

     

    Back to Safari > Preferences. This time select the Security tab. Deselect:  Allow all other plug-ins. Quit and relaunch Safari to test.

     

    If that made a difference, instructions for troubleshooting plugins here.

  • shrastogi Level 1 Level 1 (0 points)

    Hi Carolyn,

     

    Although I don't have any extension/third party plug-ins installed, I disabled the Extensions & relaunched Safari. Now, it has started to crash just on clicking Preferences option from the menu.

     

    I tried deleting content as mentioned in the link you shared (for Manually uninstall third-party add-ons), but nothing works.

    Now it keeps crashing just on clicking preferences option in the Safari menu.

     

    I have submitted crash logs to Apple.

     

    Thanks.

  • Linc Davis Level 10 Level 10 (153,525 points)

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Step 1

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

    Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

     

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

     

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

     

    Step 2

     

    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • shrastogi Level 1 Level 1 (0 points)

    23/08/13 11:09:18.825 AM Safari[225]: Unknown class BlockedPluginsEditorCellView in Interface Builder file at path /Applications/Safari.app/Contents/Resources/English.lproj/SecurityPreferences.n ib.

    23/08/13 11:09:18.829 AM Safari[225]: Unknown class 'BlockedPluginsEditor', using 'NSObject' instead. Encountered in Interface Builder file at path /Applications/Safari.app/Contents/Resources/English.lproj/SecurityPreferences.n ib.

    23/08/13 11:09:18.830 AM Safari[225]: Could not connect the action showBlockedPluginsDetails: to target of class SecurityPreferences

    23/08/13 11:09:18.831 AM Safari[225]: Could not connect the action clearAll: to target of class NSObject

    23/08/13 11:09:18.831 AM Safari[225]: Could not connect the action hideSheet: to target of class NSObject

    23/08/13 11:09:18.831 AM Safari[225]: Could not connect the action policyDidChange: to target of class NSObject

    23/08/13 11:09:18.833 AM Safari[225]: An uncaught exception was raised

    23/08/13 11:09:18.833 AM Safari[225]: [<NSObject 0x7fe5628d8b50> valueForUndefinedKey:]: this class is not key value coding-compliant for the key isInstalledJavaBlockedByXProtect.

  • Linc Davis Level 10 Level 10 (153,525 points)

    Back up all data.

     

    Boot into Recovery mode. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.

  • shrastogi Level 1 Level 1 (0 points)

    Well, I always have that option to reinstall the OS, but I was not looking for this solution, that is why I came here to write about the problem.

     

    Thanks anyways!

     

  • Linc Davis Level 10 Level 10 (153,525 points)

    If you know of a better solution, please tell us.