Trish288

Q: iMac 27in has "burned in" image after just minutes on the screen

I got it yesterday and it did this "burned in" image thing today. The window burned in was behind a few other windows for maybe 15 minutes. What can be done?

iMac (27-inch, Late 2012)

Posted on Aug 22, 2013 9:57 AM

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Q: iMac 27in has "burned in" image after just minutes on the screen

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  • by Klaus1,

    Klaus1 Klaus1 Aug 22, 2013 9:59 AM in response to Trish288
    Level 8 (48,821 points)
    Aug 22, 2013 9:59 AM in response to Trish288

    Yesterday? Take it back and insist on a replacement.

  • by Trish288,

    Trish288 Trish288 Aug 22, 2013 10:01 AM in response to Klaus1
    Level 1 (1 points)
    Aug 22, 2013 10:01 AM in response to Klaus1

    Yes. I ordered it online and it came yesterday. Would I be able to get a replacement at a store? Or would I have to wait again for it to arrive via UPS?

  • by Trish288,

    Trish288 Trish288 Aug 22, 2013 10:05 AM in response to Trish288
    Level 1 (1 points)
    Aug 22, 2013 10:05 AM in response to Trish288

    And now that I look even closer I see an image that isn't mine burned onto the screen....

  • by Klaus1,

    Klaus1 Klaus1 Aug 22, 2013 10:07 AM in response to Trish288
    Level 8 (48,821 points)
    Aug 22, 2013 10:07 AM in response to Trish288

    Contact the store (hopefully an Apple Store) that you purchased it from and invoke the warranty.

  • by Rudegar,

    Rudegar Rudegar Aug 22, 2013 10:14 AM in response to Klaus1
    Level 7 (28,566 points)
    Apple TV
    Aug 22, 2013 10:14 AM in response to Klaus1

    lcd panels which are not plasma can't get a burn in from usage

    if there is a burn in it's a factory defect

    only crt screens and plasma can get a burn in effect from displaying the same image for long

    which is why the term screen saver these days is an empty fraze

  • by Klaus1,

    Klaus1 Klaus1 Aug 22, 2013 10:40 AM in response to Rudegar
    Level 8 (48,821 points)
    Aug 22, 2013 10:40 AM in response to Rudegar

    Image persistance on Apple displays:

     

    http://support.apple.com/kb/HT5455

     

    Apple say this about LCD screen burn in:

     

    http://support.apple.com/kb/HT2807

     

    which includes suggestions for curing that effect.

     

    Alternatively:

     

    How to fix screen burn and/or stuck pixels on an LCD monitor:

     

    JScreenFix

     

    http://www.jscreenfix.com/basic.php

  • by Syrcle,

    Syrcle Syrcle Jul 9, 2014 1:58 PM in response to Klaus1
    Level 2 (450 points)
    Apple Music
    Jul 9, 2014 1:58 PM in response to Klaus1

    This is extremely frustrating issue.  I recently bought a similar iMac 27, and for the last couple of months didn't notice anything, until the other day, and realized the extreme burn in I was experiencing on my screen.

    I of course, took my machine to a local authorized service center and they told me that Apple deemed it a normal behavior with these iMacs and said I was welcome to replace the LCD panel, but that they were sure that it would not fix the issue because it is normal behavior of the product.

     

    Previous to this, I had used a Thunderbolt Cinema Display with a MacBook Pro and never had this issue before.  What is Apple thinking, by saying that this is a "normal" behavior to these products.  If it were a cheap $1000 machine, I would understand a little bit but these machines are supposed to be premium quality and are certainly priced as such.

     

    So now I have to do that whole screen saver dance to make sure my screen clears regularly.

  • by Schpil,

    Schpil Schpil Oct 18, 2014 4:22 AM in response to Trish288
    Level 1 (5 points)
    Oct 18, 2014 4:22 AM in response to Trish288

    Hey!

    I've had the same problem (image persistence) on my iMac 27'' (late 2013).

    I had to have my panel changed through Apple Care a few days ago. The thing took 30 minutes.

    Apparently they solved the problem on later models.

    If your iMac is still guaranteed I would strongly suggest that you have it serviced (whether you have Apple Care or not). It is not a software problem that you can solve using the white screensaver!

    It is a hardware problem.

    Hope this helps!

  • by Pierfred,

    Pierfred Pierfred Dec 4, 2014 1:47 AM in response to Schpil
    Level 1 (0 points)
    Dec 4, 2014 1:47 AM in response to Schpil

    I've the same problem!

     

    I bought my imac27 (late2012) about one year ago. I changed 4 LCD panels. One month ago the AppleStore change my machine with a new late 2013 (with lower iMac), but i've always the same problems!

    So now i've a smaller iMac, but always the same problems; Ghost persistence images!

    Someone resolve this problem??

     

    After five new pannels i think that this problems regard all the iMac 27 production, but the users don't noticing it!

  • by Martin-Andreas,

    Martin-Andreas Martin-Andreas Apr 6, 2015 4:54 AM in response to Pierfred
    Level 1 (0 points)
    Apr 6, 2015 4:54 AM in response to Pierfred

    Turn the screen saver on! Seriously? 4 LCD panels?! That is not a problem with the hardware, it's the end-users fault when you obviously haven't turned your screensaver on after 5-10 min.

  • by Martin-Andreas,

    Martin-Andreas Martin-Andreas Apr 6, 2015 5:24 AM in response to Schpil
    Level 1 (0 points)
    Apr 6, 2015 5:24 AM in response to Schpil

    Software? No, but it can be fixed with "software" as described by "Klaus1" further up in the thread.

  • by mike1971,

    mike1971 mike1971 May 25, 2015 9:49 AM in response to Martin-Andreas
    Level 1 (0 points)
    May 25, 2015 9:49 AM in response to Martin-Andreas

    This is one of the most condescending and stupid responses yet. Often, when developing, I'll have the same program open and focused for 4 hours. This causes burn-in on my LCD. Are you seriously suggesting that every 5-10 minutes I activate the screensaver?

     

    The fault belongs to Apple, not users.

  • by fabianromerorcc,

    fabianromerorcc fabianromerorcc Jul 1, 2015 7:12 AM in response to mike1971
    Level 1 (0 points)
    Jul 1, 2015 7:12 AM in response to mike1971

    Totally agree! I can't believe that is the Apple response. What do you want? Screen saver for all corners not being used? It's ridiculous. Like mike1971 said, one can be using software like photoshop for hours, just using a specific portion of the screen. Solution can't be "turning on your screensaver"... give me a break.

  • by BeanCounter24,

    BeanCounter24 BeanCounter24 Feb 19, 2016 8:46 PM in response to fabianromerorcc
    Level 1 (0 points)
    Feb 19, 2016 8:46 PM in response to fabianromerorcc

    I'm not saying this isn't ridiculous bc it obviously IS.  I'm just saying these can help (https://www.youtube.com/channel/UCHlPCQQG2XcFPN4jAa1QVxw)  The longer you have that static image up though, the longer it's going to take to get rig of and it can become permanent if you're not careful. I ruined a few plasma tvs that way.  Anyway, I would just occasionally Move the window around a little bit so the menu isn't sitting in the same spot.  Good luck with it