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i cannot sign into my account for itunes to purchase music

I cannot sign into my account i forgot my security questions

iPhone 5, iOS 6.1.4

Posted on Aug 22, 2013 11:57 AM

Reply
1 reply

Aug 24, 2013 11:54 AM in response to Kitrinakay

Hello Kitrinakay,



Thanks for the question. If you do not remember the answers to your security questions please refer to the following article:


Apple ID: All about Apple ID security questions

http://support.apple.com/kb/HT5665


What should I do if I don't remember the answers to my Apple ID security questions?


Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.


If you are confident you can't remember them, try one of the following:


If you have three security questions and a rescue email address

- sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.


If you have one security question and you know your Apple ID password

- sign in to My Apple ID and select the Password and Security tab to reset your security question.


If you have one security question, but don't remember your Apple ID password

- contact Apple Supportfor assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.


If you continue to have issues, please contact our Account Security department as outlined in this article:


Apple ID: Contacting Apple for help with Apple ID account security

http://support.apple.com/kb/HT5699



Thanks,


Matt M.

i cannot sign into my account for itunes to purchase music

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