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I need to change my security question I forgot it

I've forgotten my security question ( Where's your first job etc ) and can't purchase anything.

iPad mini Wi-Fi

Posted on Aug 22, 2013 10:35 AM

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4 replies

Aug 22, 2013 10:35 AM in response to Toblerone 99

1. First, go to http://appleid.apple.com. Underneath where it says "Already have an Apple ID?," click Manage your Account. You will then need to sign in. If you forgot your Apple ID or password, click on the appropriate "Forgot..." link below either of these fields.

2. After you sign in, click on "Passwords and Security" on the left.

3. You will be asked to answer the security questions, but you should also notice a link below the second "Answer" field offering to send reset instructions to your rescue email address that you provided.

4. Check the Inbox of your rescue email address. The email should appear within a minute or two. If it does not, be sure to check Spam. If it is not there either, you can repeat the above process to resend. Once you get the email, following the link will take you to a page where you must sign in again. After doing so, you will have the option to choose three new security questions and answers, which you may want to write down

5. After you fill in the required information and continue, you should be taken to a confirmation screen stating "Your password and security information has been saved," and then you are done.

6. The "Forgot your answers?" link will not appear if you do not have a rescue email address set up. In that case you will need to contact iTunes Support, http://apple.com/emea/support/itunes/contact.html (select Account Security as your help topic)

7. Even if you still know the answers to your security questions, it is highly recommended you add a rescue email address. To do so, log in at appleid.apple.com and click on Password and Security. Answer the questions and then click on "Add Rescue Email Address:"

Dec 27, 2013 6:04 PM in response to Toblerone 99

See Kappy's great User Tips.


See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551


Rescue email address and how to reset Apple ID security questions

http://support.apple.com/kb/HT5312



Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html


Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57


 Cheers, Tom 😉

I need to change my security question I forgot it

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