HT204545: iTunes: Unable to sync photos

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mr.roxy

Q: I am receiving an error message(iTunes will no longer sync photos to the iPhone "Peter's iPhone". Do you want to keep or remove photos previously synced to your iPhone") I am trying to download pics from my computer to my iPhone. Any ideas? Peter

When I went to download some pics (originally taken with my iphone 4S) from my computer back to my iPhone I got the following error message: "iTunes will no longer sync photos to the iPhone "Peter's iPhone". Do you want to keep or remove photos previosly synced to your iPhone?"

 

Coincidentally, my wife just purchased an iPhone 4S and syncs to iTunes on the same computer.

 

Any ideas?

 

Peter

iPhone 4S, iOS 6.1.3

Posted on Aug 22, 2013 11:58 AM

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Q: I am receiving an error message(iTunes will no longer sync photos to the iPhone "Peter's iPhone". Do you want to keep or remove ph ... more

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  • by AmishCake,

    AmishCake AmishCake Aug 22, 2013 12:14 PM in response to mr.roxy
    Level 6 (9,388 points)
    Aug 22, 2013 12:14 PM in response to mr.roxy

    You can't sync two separate phones to the same iTunes. You will have to get your photos onto the computer with Windows Explorer for one of the phones (assuming it's a Windows machine).

  • by KiltedTim,

    KiltedTim KiltedTim Aug 22, 2013 12:19 PM in response to AmishCake
    Level 9 (55,502 points)
    Mac OS X
    Aug 22, 2013 12:19 PM in response to AmishCake

    That is absolutely not true.

     

    You can not sync a single iPhone to more than one iTunes library, however.

     

    It sounds like your wife plugged her phone in and restored it from the backup of your phone, then proceeded to turn off photo sync. When you next plugged your phone in, it warned you that you already shut off photo sync and it will now whack that connection.

  • by AmishCake,

    AmishCake AmishCake Aug 22, 2013 12:39 PM in response to KiltedTim
    Level 6 (9,388 points)
    Aug 22, 2013 12:39 PM in response to KiltedTim

    Are you saying it's possible to sync two different iPhones to the same iTunes? I never thought that was possible. Appreciate the clarification.

  • by mr.roxy,

    mr.roxy mr.roxy Aug 22, 2013 1:00 PM in response to AmishCake
    Level 1 (0 points)
    Aug 22, 2013 1:00 PM in response to AmishCake

    By way of clarification my wife has her own iTunes account but she does sync from the same computer.

     

    Tim, is there a work around for both of us to use the same computer/ different iTunes acounts and still allow us to upload or download pics?

     

    Peter

  • by KiltedTim,

    KiltedTim KiltedTim Aug 22, 2013 1:04 PM in response to mr.roxy
    Level 9 (55,502 points)
    Mac OS X
    Aug 22, 2013 1:04 PM in response to mr.roxy

    The "best" way to handle it, if you want to keep everything separate, is to create separate user accounts on the computer. make sure you log into your account on the computer before you attempt to sync your phone and log out when you're done using the computer.

     

    Though it's possible to sync both of them to the same iTunes library, and even share an account for the iTunes store, you're inviting confusion and possible data loss (as you've discovered already). Best to just use separate user accounts on the computer. That also gives you the benefit of not polluting the other persons browser favorites, contacts, etc.

  • by mr.roxy,

    mr.roxy mr.roxy Aug 22, 2013 1:19 PM in response to KiltedTim
    Level 1 (0 points)
    Aug 22, 2013 1:19 PM in response to KiltedTim

    Thank you.

     

    Peter