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Why does my brand new Macbook Air have a blank image not found icon in find my iPhone/iPad/Mac?

Why does my brand new Macbook Air have a blank image not found icon in find my iPhone/iPad/Mac?

I have tried turning Find My Mac on and off but that didn't fix the problem.

Any suggestions?

User uploaded file

MacBook Air (13-inch Mid 2013), Mac OS X (10.7.5)

Posted on Aug 22, 2013 1:19 PM

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8 replies

Aug 24, 2013 9:10 AM in response to Jmorcos

I have this same issue also. Anyone know how to best alert apple that this image is missing from their server. When I first got my MBA13 the image was there. If you use Safari to try other model numbers in the address, like MacBookAir5,1 there is an MBA image there.


Device picture is missing on my iphones and ipods also. Kind of annoying.


Bob K

Why does my brand new Macbook Air have a blank image not found icon in find my iPhone/iPad/Mac?

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