1 Reply Latest reply: Aug 24, 2013 1:04 PM by sterling r
Vicky8 Level 1 Level 1 (0 points)

My iPhone isn't charging?


iPhone 5, iOS 6.1.4
  • sterling r Community Specialists Community Specialists (5,375 points)

    Hello there Vicky8,

     

    Thank you for using Apple Support Communities!

    I would recommend this troubleshooting from the article named iPhone: Hardware troubleshooting found here http://support.apple.com/kb/TS2802

    Battery does not charge from the USB power adapter

    Important: Only original iPhone can be charged from a FireWire-based power source. If iPhone is connected to a computer that's turned off or is in sleep or standby mode, the battery may drain.

    1. Verify that the outlet being used is working.
    2. Try another USB power adapter if available.
    3. If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.
    4. Try another USB cable if available.

     

    There was a step 5, which pointed to the article you came from already, so I left that off.

    All the very best,

    Sterling