FaceTime only half duplex

Question

Level 1

5 points

FaceTime only half duplex

New iPhone 5 (unlocked GSM version). When I FaceTime with my wife (her iPhone is the same) I'm only getting a half duple audio connection. That is, I can't speak at that same time as she is. When I do say something, her audio will cut out while i'm speacking and for a couple of seconds after I stop. Her end of the connection is fine. This make FaceTime unusable for me. I'm thinking I need to take this thing back. Has anyone else experienced this problem?

Some info:

My iPhone Part No - MD293LL/A, Model A1428

My wife's iPhone Part No - ME486LL/A, Model A1428

Both connections over good quality Wi-Fi

iPhone 5, iOS 6.1.4, Model MD293LL/A

Posted on Aug 22, 2013 3:34 PM

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Answer 1

matt00

Level 5

4,041 points

Aug 24, 2013 1:17 PM in response to sundeer

Hey sunder,

Thanks for the question. The following article may help you in troubleshooting this issue:

iOS: Troubleshooting FaceTime

http://support.apple.com/kb/TS3367

You may also find the acoustic troubleshooting steps in this article helpful:

iPhone: Hardware troubleshooting

http://support.apple.com/kb/TS2802

Thanks,

Matt M.

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Answer 2

Jul 20, 2014 5:22 AM in response to sundeer

Are you both using earbuds? When using internal speaker and mic, Facetime uses speakerphone logic where the speaker is cut off when mic senses input. This avoids infinite loop feedback. Earbuds prevent the feedback, so you should get full duplex sound.

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Answer 3

LeToubab

Level 1

5 points

Jul 25, 2015 12:11 PM in response to sundeer

To anyone having full-duplex problems on their iPhone/iPad, before trying to change a bunch of settings or rebooting your phone, try removing your iPhone cases at each end of the call and check if that resolves the problem. It worked like a charm for me, the flip-up leather case my GF was using was blocking part of the microphone and thus creating the problem. Hope it works for you too.

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