error message 1012

Hey there georgekidd!

I have an article here that addresses this issue. As it states in said article:

Possible hardware issues

Error 1002, 1011, 1012, 1014 : These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with a known-good 30-pin Dock Connector cable, computer, and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value (00 499901 064000 0) can also confirm a hardware issue.

For more information, visit the article directly by following the link below:

iTunes: Specific update-and-restore error messages and advanced troubleshooting

http://support.apple.com/kb/ts3694

Thanks for being a part of the Apple Support Communities!

Regards,

Braden