I have been talking to itunes and gave me this case#28506912 and referred me to you.

This is not "you "

This is a user to user forum with no relevant Apple presence

You will have to look elsewhere

No one here is a representative or employee of Apple. We are all users like yourself. If you have a hardware problem you must contact Apple directly.

If you have a technical question regarding your iPad you can ask it here and perhaps one of us might be able to help you.