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Level 1

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ipad

I moved to guam and upgraded from iPhone 4 to 5 with a new number. Now my iPad FaceTime and imessage is still connected to my old iPhone number. Can someone tell me how to fix this please! I can't seem to get rid of my old number. I've unregistered my old phone and registered my new one. And I've even checked off that I only want to use my new number or my email to send and receive messages and still nothing works! My macbook pro seems to be working with the new phone just fine. Please help! There are no Apple stores in guam so I can't just take it in to be looked at!

iPad 2, iOS 6.1.3

Posted on Aug 23, 2013 5:37 PM

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2 replies

Level 10

166,494 points

Aug 23, 2013 5:47 PM in response to apags18

This explains how to link your phone number with your Apple ID to use with Messages and FaceTime. You will most likely have to turn off and sign out of both apps on the iPad and the iPhone and then start all over again with the iPhone first. Your new number should appear and be available on all of your iOS devices after that.

Read this for more information.

http://support.apple.com/kb/HT5538

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Aug 23, 2013 6:16 PM in response to apags18

Using FaceTime http://support.apple.com/kb/ht4319

Troubleshooting FaceTime http://support.apple.com/kb/TS3367

The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting

http://tinyurl.com/a7odey8

Troubleshooting FaceTime and iMessage activation

http://support.apple.com/kb/TS4268

iOS: FaceTime is 'Unable to verify email because it is in use'

http://support.apple.com/kb/TS3510

Using FaceTime and iMessage behind a firewall

http://support.apple.com/kb/HT4245

iOS: About Messages

http://support.apple.com/kb/HT3529

Set up iMessage

http://www.apple.com/ca/ios/messages/

iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage

http://support.apple.com/kb/HT5538

How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS

http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/

Troubleshooting Messages

http://support.apple.com/kb/TS2755

Troubleshooting iMessage Issues: Some Useful Tips You Should Try

http://www.igeeksblog.com/troubleshooting-imessage-issues/

Setting Up Multiple iOS Devices for iMessage and Facetime

http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l

FaceTime and iMessage not accepting Apple ID password

http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/

FaceTime, Game Center, Messages: Troubleshooting sign in issues

http://support.apple.com/kb/TS3970

Unable to use FaceTime and iMessage with my apple ID

https://discussions.apple.com/thread/4649373?tstart=90

How to Block Someone on FaceTime

http://www.ehow.com/how_10033185_block-someone-facetime.html

My Facetime Doesn't Ring

https://discussions.apple.com/thread/4155326

Send an iMessage as a Text Message Instead with a Quick Tap & Hold

http://osxdaily.com/2012/11/18/send-imessage-as-text-message/

To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8

How to Send SMS from iPad

http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html

You can check the status of the FaceTime/iMessage servers at this link.

http://www.apple.com/support/systemstatus/

 Cheers, Tom User uploaded file

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ipad

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