Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Occassional Thud + Hard Drive Whir?

I purchased a stock 1.83 Macbook at an Apple Store last weekend and think that it's a great machine in all regards but one. No overheating, no whining, heard the moo once faintly when the fans were getting really fired up... the keyboard and display are great, small and lightweight, putting in 2 GB of ram makes it fly, etc.

Unfortunately, it's been plagued with a strange phenomemenon: occasionally, the computer emits a small thud and the hard drive spins for a split second. It happens once every 30 seconds to 3 minutes, just often enough to be really annoying in a quiet room. This is not the computer accessing anything; the computer will be sitting totally idle on the desktop and just beep + whir. It happens when idling/running in safe mode and still occurs after doing both an archived reinstall of Tiger and a total reformat and reinstall of Tiger.

It happens both before and after the Apple software updates and occurs when idling, browsing, chatting, etc. It happens when Bluetooth and Wireless are disabled, and all external devices are unplugged from the computer. It is fairly quiet, so it's not an issue when listening to music, but muting the volume doesn't solve the problem, leading me to guess that it might be a hardware problem. This is, however, just a guess.

I spent a few hours on the phone with different AppleCare representatives, including an expert to whom I was referred after calling in 3 times about this same issue, but none of them could come up with any other instances of this occuring or any real insight other than "Take it into a store and have someone look at it, since the problem is difficult to diagnose over the phone." I do plan on taking it to an Apple Store but was wondering if anyone else experienced this problem and found a solution? Thanks in advance.

Macbook 1.83 Mac OS X (10.4.6)

Posted on Jun 17, 2006 7:56 PM

Reply
Question marked as Best reply

Posted on Jun 17, 2006 8:04 PM

I say just take it to the store. Tell them you're afraid your hard drive is going to blow up or something. "I think it's going to crash. Boo Hoo..." See if they will have it replaced for you.

Good luck!
75 replies

Jun 17, 2006 8:11 PM in response to hhaboston

I think I have been experiencing the same problems as you. I've posted here about it and called apple as well. I'm not sure if I'm ready to take it in just yet. My noise is not so much a thud, but a small "clink" or "tick" noise. And it mostly occurs when idle or running something inconsequentail like iTunes. I don't notice it so much when the computer is under heavier load, or when I'm in a louder room.

Jun 17, 2006 8:28 PM in response to LuckymeLuckymud

Yeah, it definitely could be described as a "clink" or "tick"... that's really why it was difficult to describe over the phone, there's no definite way to phrase it. Just a tiny little blip of sorts and then the hard drive kicks up for a split second.

I tried recording it in Garageband but after about 15 minutes of non-continuous recordings spaced out over the afternoon, it didn't happen once, which might lend some support to your "only during light loads" theory. Still, I'm a student who plans on mostly browsing, doing email, writing papers, and other general low-intensity activities, and I'd hate to be sitting in a library with this thing blipping at me all afternoon.

While writing this post, it blipped twice... thanks guys, anyone else experience anything like this?

Macbook 1.83 Mac OS X (10.4.6)

Jun 18, 2006 5:27 PM in response to hhaboston

Hi,

I'm seeing the same issue, and I'm pretty sure I know what the sound is. The clicking sound is the sound of the HDD head (the thing that reads data off of the HDD) being put back into "park" position. So, I just call it the "parking click".

Anyway, it seems that for some reason, under light load, something is causing the HDD head to move, then be thrown back in the park position, repeatedly, every 15 seconds or so.

If you open up Activity Monitor and look in "Disk Activity", you'll probably see that, for every "click" you hear, you'll see a slight spike in the graph at the bottom, usually for "Data Written" (shown in red).

I don't know what's causing it, but hopefully, it's something that can be fixed with a software/firmware upgrade.

Jun 18, 2006 5:53 PM in response to hhaboston

The "Tink" or Clink" sounds you are describing may be "Head slap" which would indicate a dying hard drive.

It is also possible that there is something wrong with the sensor that detects motion and then sends the head to the "Park" position--where there is no data stored, ever--to prevent damage to the sectors of the drive containing data.

Either way, I'd take it in to the nearest Apple Store.

Jun 18, 2006 6:39 PM in response to hhaboston

Mine started making similar sounds after the first week or so of use. A kind of soft "tock" or "pok", coming from the front right area under the palm rest where the hard drive is housed. Soft and not necessarily alarming to my untrained ear, but quite audible from several feet away in a quiet room. The sound will repeat every ten to forty seconds for up to an hour sometimes. And yes, it seems to occur at times of low activity (though I haven't put the system through much heavy use). It's intermittent and seems to be random: sometimes it just starts happening and sometimes it doesn't.

This may be a coincidence (I suspect it is) but the first time it started was right after I downloaded and installed a security update from the Downloads page on Apple's Support site.

I talked to Apple Care twice and did everything we could over the phone testing the computer, and it was left that I should send it in to have it examined. For reasons involving moving I won't be able to do this for at least a month, so I plan to take it round a local Apple Store tomorrow and see if I can't get lucky and have it start making the sounds for someone there to evaluate.

Jun 19, 2006 10:19 AM in response to hhaboston

Hi all,

I just uploaded an MP3 file documenting the "click" (along with our favorite "moo") here.

Disregard the steady tick-tocking of the clock in the background. You can hear the "click" three times, once around 1sec, once around 18 sec and once around 41 sec.

For various reasons, my .mac home directory is currently password protected. If you're asked for one, just use "erohead". Although I don't think this problem will become as widely-known and notorious as the stained palm rest issue, and hence, this might be unnecessary, but please, do not post this link outside of Apple Discussion forums. A couple of .jpg files of mine was recently re-posted on Digg and I used up all 5GB of my bi-monthly transfer limit for .Mac in 1 day.



MacBook 2.0GHz Superdrive (White) Mac OS X (10.4.6)

Jun 19, 2006 1:09 PM in response to LuckymeLuckymud

Some hard drives, Seagates in particular but others are known to do it too will park their heads when they haven't been used for a while.

The whiring sounds is usually related to the drive starting up again as the drive has to provide a quick and fast start to get the platters spinning and the drive heads to float on the air currents caused by Bernoulli's principle. The heads never actually touch the surface of the platters and actually 'surf' the very thin air current that is caused by the spinning platter. The drive has to, for lack of a better word, 'jerk' itself to start to break the 'stiction' of the heads and get the air flowing.

Remember the term 'head crash' when a computer went down? It was literally where the heads slammed into the hard drive platters spinning at many thousands of revolutions per minute... I had a mini computer that head crashed on a 14" platter. The head pieces were literally everywhere and the gouges in the platters were impressive... 8-O

Short answer, I wouldn't worry about it, if everything else is working ok. If you don't have AppleCare, I'd get it.

BTW: I had a Maxtor drive in a peecee that would clunk when it was moving the heads. The longer the move across the platters, the louder the clunk. It was just a 'feature' of that drive... Oh, and BACKUP stuff... Always a very good idea...

Jun 19, 2006 3:33 PM in response to real gonzoid

I can't speak for everyone else, but I'm not so much "worried" about the clicking as I'm annoyed by the sound. Same thing with the "moo". If it's simply a hard drive issue (i.e., hardware), then I'd go ahead and replace the drive with that of a different manufacturer. My previous Powerbook 12" did not have this problem (I'd hear the HDD head "park" every once in a while, but not constantly every 20 seconds).

MacBook 2.0GHz Superdrive (White) Mac OS X (10.4.6)

Jun 19, 2006 4:26 PM in response to chr1skearney

Thanks to everyone who's been contributing to this thread. I couldn't find any reports of this occuring online, but it's nice to know that I'm not the only one annoyed by this.

I'm not particularly worried about this problem, just really annoyed by it. The blips are spaced out just enough so that it's like water torture when you're trying to read something or type. An update:

I took my old Macbook back to the Apple Store and talked to a Genius about it. As it was starting up, we discussed the noise I was hearing, and I told her what I've posted here, that it was a little blip and a split-second harddrive whir coming apparently from the upper-right area of the keyboard. Because it was coming from the upper right, she decided that it wasn't the hard drive, which is located in the lower-right corner. She actually thought that she knew the noise I was talking about, but decided to run a couple of hardware diagnostic tests anyway. After those came out clean, she took my computer into the back room to try to hear the noise while I wandered the Apple Store floor trying to see if the floor models were blipping as well.

A few minutes later, we met back at the bar. I hadn't heard anything, even with one ear covered and the other an inch above the keyboard, but Apple Stores on weekends are pretty loud. She, on the other hand, heard the noise she thought she would hear and explained to me that this is a perfectly normal part of the Intel chips. Apparently, the Core Duo chips blip as a normal part of their function; most people can't hear it, but it sounds like we have a few lucky people on here who can. (This actually isn't the first time in my life I've heard strange electronic things; for example, I can hear the high pitches TVs emit when they're turned on and muted from another room.) She gave me some choices:

I could either keep my old Macbook or exchange it, free of charge, for an unopened Macbook from the back room. Considering that my first Macbook didn't overheat, moo, whine, or melt, it was a tough decision but I thought about it for a second and decided to look at the serial number I would be receiving. It was a 4H623, just like my old one. What did I have to lose? I took the new one, and was told that any future exchanges would entail a monetary penalty.

I took my new computer home optimistically, opened it up, and... well, it's different. I don't think that all Macbooks are created equally. I won't go into great detail about it, but the keys seems to be much higher than they were on the old one, which gives it a noisier, flimsier feeling. Also, the computer seems to run hotter than my old one did, but then again, the old one was very cool. Still, compared to the Macbook Temperature Database, it's nothing off the charts.

As far as the blips are concerned, it still blips. Not quite as loudly and not quite as frequently, but it blips nonetheless. (Maybe I'm just not hearing them as often because of noisier fans/keys.) I don't know what to do at this point... considering I opened it yesterday, I could probably sell it locally for little loss and wait 3 months until Apple gets these things working, comes out with a new model, etc. Or I could just keep it and deal with the blips. I haven't quite decided what I'm going to do yet. But that's what's happened so far. Keep 'em coming...

Jun 19, 2006 5:04 PM in response to Satoru Murata

If it happens 'every 20 seconds' then it would drive me mad too...

Yes, that Maxtor noise was a little irritating, then it just faded into the background noise. It also wasn't anything like every x seconds which made it more like white noise...

You have to go with your own opinion on this issue. If it's bothering you, change it... Drives are relatively inexpensive and if you are really bothered like I hear you saying, I'd change the dang thing quick... Just find out what drive you have and don't get the same brand.

I'm probably either going to swap for a Seagate Momentus drive. Popped one in my Windows 'book and it's quiet and fast... Good warranty too... And I don't work for Seagate: I'm in America... 😉

Jun 19, 2006 5:28 PM in response to Satoru Murata

I listened to the recording you posted a few times and, to tell you the truth, it sounds like we have a different problem. Although it was a bit hard to get a clear idea of what the sound was with the ticking in the background and the fairly loud constant static level, your sounds are much more mechanical/moving-parts grinding than mine are. I am by no means an expert on computer parts, but I've been around dying hard drives and your sound is much more reminiscent of a hard drive than mine is.

My noises are much more similar to a little error beep or something like that. Initially, I even thought that my pops were caused by a piece of software trying to access a server, maybe a Norton utility or something like that. However, the sound is definitely not coming out of the speakers themselves. I have Shure e3c earphones that do a great job of cancelling out noises and amplifying whatever they're plugged into - I didn't hear a thing while idling for a while. When it was blipping after a total reformat and then still blipping after software updates, though, I pretty much ruled out the phantom software theory.

At this point, the most probable theory that I've heard is actually that the chips themselves beep as a part of standard operating procedure. The manager of the Apple Store told me as he handed me my new Macbook that "this one will pop, your last one popped, your next one is going to pop, and there's nothing we can do about that." Sad but maybe true. Still, I'm not giving up on this. I'll try to get a recording of mine sometime in the next couple of days.

Occassional Thud + Hard Drive Whir?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.