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MacBook Pro (10.8.4) suddenly very slow, hardware OK. Problem with System Launch Agents and Daemons?

I am desperately looking for help. My MacBook Pro (Mid 2012, 13 inch, i5, 500GB HD, 4 GB RAM)


It's annoyingly slow most of the times and the "beach ball" of death appears regardless of the program I use. It sometimes appears even if I am in Finder and try to open a folder. After many seconds, the ball disappears, and I can operate the software. Periodically it comes back. Quicktime, Chrome, Safari, all programs experience this problem.


I have already clean installed Mountain Lion and even formatted the hard drive. But the problem persists. All hard drive and memory check utilities pass tests, including Voltans Smart Utility and Rember. Disk Util also says hard drive is ok and no problem found. No Anti virus, MacKeeper, Flip4MAC or Easy find.


Activity Monitor does not show any process with abnormally high CPU usage while the beach ball is busy with its dance of death!


Following is the EtreCheck report. What are these System Launch Agents and Daemons?


I would truly appreciate anyone's help!


Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2 cores

4 GB RAM


Video Information:

Intel HD Graphics 4000 - VRAM: 512 MB


System Software:

OS X 10.8.4 (12E55) - Uptime: 1 day 8:40:34


Disk Information:

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Untitled (disk0s2) /: 499.25 GB (211.46 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


MATSHITADVD-R UJ-8A8


USB Information:



Apple Inc. Apple Internal Keyboard / Trackpad


Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Apple Computer, Inc. IR Receiver


Apple Inc. FaceTime HD Camera (Built-in)


FireWire Information:


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Kernel Extensions:

com.globaldelight.driver.BoomDevice (1.1)


Problem System Launch Daemons:

[failed] com.apple.coresymbolicationd.plist

[failed] com.apple.wdhelper.plist


Problem System Launch Agents:

[failed] com.apple.accountsd.plist

[failed] com.apple.scopedbookmarkagent.xpc.plist


Launch Daemons:

[not loaded] com.adobe.fpsaud.plist

[loaded] com.google.keystone.daemon.plist


Launch Agents:

[loaded] com.divx.dms.agent.plist

[loaded] com.divx.update.agent.plist

[loaded] com.google.keystone.agent.plist


User Launch Agents:

[loaded] com.divx.agent.postinstall.plist


User Login Items:

Alarm Clock

WiTopia


3rd Party Preference Panes:

Flash Player

Perian


Internet Plug-ins:

DivX Plus Web Player.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

googletalkbrowserplugin.plugin

JavaAppletPlugin.plugin

npgtpo3dautoplugin.plugin

o1dbrowserplugin.plugin

OVSHelper.plugin

QuickTime Plugin.plugin


User Internet Plug-ins:

Picasa.plugin


Bad Fonts:

None


Top Processes by CPU:

6% coreaudiod

2% Boom

2% WindowServer

1% iTunes

1% EtreCheck

1% activitymonitord

1% Activity Monitor

0% ps

0% SystemUIServer

0% storeagent


Top Processes by Memory:

160 MB Google Chrome

160 MB mds

102 MB iTunes

102 MB Transmission

82 MB MPlayer OSX Extended

78 MB Finder

74 MB WindowServer

66 MB DashboardClient

61 MB SystemUIServer

57 MB Dock


Virtual Memory Statistics

576 MB Free RAM

1.36 GB Active RAM

983 MB Inactive RAM

1.12 GB Wired RAM

5.02 GB Page-ins

167 MB Page-outs

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Aug 23, 2013 11:58 PM

Reply
18 replies

Aug 24, 2013 12:35 AM in response to Laalo

While beachballing & general overall lag can be indicative of a coming hard drive failure, if Disk Utility reports that the disk is good, you MAY BE able to rule this out.


Because your machine does not have a discrete graphics card, some apps (Chrome, QuickTime, etc.) may run more slowly.


My first suggestion would be to increase the RAM - 8GBs is the 'sweet spot' but your machine can handle up to 16GB of RAM, allowing you to keep more apps open concurrently and allowing you to actually use that RAM (576MB of free RAM is actually kind of small).


Go to the Crucial website and click on the System Scanner tab. You'll download a small app that will report your model, etc., back to Crucial and you'll be given recommendations for upgrades. I can't recommend a minimum of 8GB of RAM strongly enough.


Clinton

Aug 24, 2013 6:44 AM in response to clintonfrombirmingham

Thanks Clinton. This is good suggestion and I will increase the memory to at elast 8 GB, once I am back in North America, but the issue is my MacBook Pro was working fine, without any problems whatsoever for almost a year and now suddenly this. Disk Utility reports Hard Drive is alright, I have even reinstalled the OS, but the problem came back.


I am looking to find information on the following errors. Any thoughts?


Problem System Launch Daemons:

[failed] com.apple.coresymbolicationd.plist

[failed] com.apple.wdhelper.plist


Problem System Launch Agents:

[failed] com.apple.accountsd.plist

[failed] com.apple.scopedbookmarkagent.xpc.plist

Aug 24, 2013 9:08 AM in response to Laalo

First, back up all data immediately, as your boot drive might be failing.


There are a few other possible causes of generalized slow performance that you can rule out easily.


  • Reset the System Management Controller.
  • If you have many image or video files on the Desktop with preview icons, move them to another folder.
  • If applicable, uncheck all boxes in the iCloud preference pane.
  • Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
  • Check your keychains in Keychain Access for excessively duplicated items.
  • Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
  • If you're booting from an aftermarket SSD, see whether there's a firmware update for it.


Otherwise, take the steps below when you notice the problem.


Step 1


Launch the Activity Monitor application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.


Select the CPU tab of the Activity Monitor window.


Select All Processes from the menu in the toolbar, if not already selected.


Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.


Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?


Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)


Step 2


If you have more than one user account, you must be logged in as an administrator to carry out this step.


Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View Show Log List

from the menu bar.


Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.


When posting a log extract, be selective. Don't post more than is requested.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

Aug 25, 2013 4:33 PM in response to Linc Davis

Hello Linc,

Thank you very much for your detailed message. I have ran Apple Hardware test (long version) as well, "no troubles found". The strange thing is, after a reboot, the errors I saw with ETR check earlier are no longer there. But the problems CONTINUE...


I need your help in figuring out what is wrong. Software or Hardware. Since I can't go to an Apple store, if its memory or hard drive, I can get it replaced but don't want to waste money on replacing something unnecessarily.


When the problem happens after every few minutes, it usually affects a single application. Finder, QuickTime, Chrome, Safari, any application and it can go to the "beachball" ****. Strange thing is other apps continue to work fine. iTunes continue to play music, dock responds even if, say Finder is showing "not responding". And after about 15 to 20 seconds it starts responding again.


I have taken a backup, don't use iCloud, no file on desktop.

Recovery mode > Repair Disk > No Errors


Activity Monitor > After detailed observation of many such occurrences, I have noticed the following approximate values when the problem is happening:


The highest process CPU Utilization value I noticed is iTunes & Chrome, about 25% for a few seconds, but the problem has happened when the highest process value was 5 (e.g. kernel_task). Similarly memory for the top most process is also normal, doesn't seem to change when the problem is happening vs when its not.


%User - 3 to 4%

%System - 4 to 5%

%Idle - 90 to 92%




New ETR output, errors gone but the problem remains:

Kernel Extensions:

com.globaldelight.driver.BoomDevice (1.1)

com.viscosityvpn.Viscosity.tap (1.0)

com.viscosityvpn.Viscosity.tun (1.0)


Problem System Launch Daemons:


Problem System Launch Agents:


Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.google.keystone.daemon.plist


Launch Agents:

[loaded] com.divx.dms.agent.plist

[loaded] com.divx.update.agent.plist

[loaded] com.google.keystone.agent.plist


User Launch Agents:

[loaded] com.divx.agent.postinstall.plist


User uploaded file

User uploaded file



CONSOLE Messages


I see these Disable and Enable UI messges for multiple applications all the time in the Console app.


2013-08-26 4:01:30.625 AM WindowServer[71]: CGXDisableUpdate: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.


2013-08-26 4:01:30.977 AM WindowServer[71]: reenable_update_for_connection: UI updates were finally reenabled by application "Finder" after 1.35 seconds (server forcibly re-enabled them after 1.00 seconds)


2013-08-26 4:01:37.576 AM WindowServer[71]: CGXDisableUpdate: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.


2013-08-26 4:01:38.264 AM WindowServer[71]: reenable_update_for_connection: UI updates were finally reenabled by application "Finder" after 1.69 seconds (server forcibly re-enabled them after 1.00 seconds)


2013-08-26 4:23:55.866 AM WindowServer[71]: CGXDisableUpdate: UI updates were forcibly disabled by application "Google Chrome" for over 1.00 seconds. Server has re-enabled them.


2013-08-26 4:23:56.050 AM WindowServer[71]: reenable_update_for_connection: UI updates were finally reenabled by application "Google Chrome" after 1.18 seconds (server forcibly re-enabled them after 1.00 seconds)


2013-08-26 4:27:28.000 AM kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=380[GoogleSoftwareUp] clearing CS_VALID

Aug 25, 2013 5:07 PM in response to Laalo

If you have more than one user account, these instructions must be carried out as an administrator.

Triple-click anywhere in the line below on this page to select it:

syslog -k Sender kernel -k Message CReq 'GPU D|I/O' | tail | open -ef

Copy the selected text to the Clipboard (command-C).


Launch the Terminal application in the same way you launched Console.


Paste into the Terminal window (command-V).


The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.


A TextEdit window will open with the output of the command. Normally the window will be empty. If you get output like this:

kernel[0] <Debug>: disk0s2: I/O error


the boot drive is failing, or there's some other hardware fault in the storage subsystem.

If you get output like this:

kernel[0] <Debug>: ** GPU Debug Info Start **

kernel[0] <Debug>: ** GPU Debug Info End **

there's a fault in the graphics processor or logic board. The two kinds of output are not mutually exclusive, but if you get both, a logic-board fault is likely.

Aug 25, 2013 5:20 PM in response to Linc Davis

Hello Linc,

I ran the command but the resulting text file "open_YYXOeSbc.txt" was blank.


One more thing is, just now I tried to get into the Recovery mode with Command+R, however after connecting with the internet, I was stuck at the screen where the globe kept on spinning for a long while and then there was this error:


apple.com/support

501 0F


I was able to normally boot back though. Any ideas what might be wrong?

Aug 25, 2013 6:23 PM in response to Laalo

You have a recovery partition, so you should be able to boot from it. If you can, but only if you can verify that it's working, then I suggest the following course of action.


Back up all data to at least two different storage devices.


Boot into Recovery mode, launch Disk Utility, and erase the startup volume. This operation will destroy all data on the volume, so you had be better be sure of your backups. Quit Disk Utility and install OS X. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.


When you reboot, the Setup Assistant will launch to take you through the initial setup process. Follow the prompt to transfer the data from one of your backups. Don't transfer the Guest account, if it was enabled on the old system.

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it.

Aug 25, 2013 7:11 PM in response to Linc Davis

Thanks Linc but I have already tried something similar. Before starting this thread I thought some software (OS process, setting, corruption or App) is causing this issue.

Therefore after taking a backup I booted from mountain lion USB, delated and then formatted my hard drive and then reinstalled the OS.


The reinstallation took long, 5 hours but it succeeded. It was still experiencing mini freezes but less than before. Perhaps becuase I did not install Avast Anit virus again. In fact I did not reinstall most apps, just the minimal few and transferred back some of the data.


The mini freezes are still going on even though all hardware diagnostic tools tell me HD and Memory are OK.

Aug 25, 2013 7:22 PM in response to Laalo

Please read this whole message before doing anything.


This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.


Step 1


The purpose of this step is to determine whether the problem is localized to your user account.


Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”


While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.


Test while logged in as Guest. Same problem?


After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.


*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.


Step 2


The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, or by corruption of certain system caches.


Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.


Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.


The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


Test while in safe mode. Same problem?


After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

Aug 26, 2013 9:53 AM in response to Laalo

Had this same problem, went through everything i could find on the net, nothing wrong with my software or settings though, so took it back to apple who did a wipe clean and re install, still same problem, then replaced a front sensor? cable...still was no good so they replaced the hard drive now it works fine.


All the tests said my previous hard drive was ok too.


Hope this helps and hope yours is under warranty. seems a small number of machines are affected this crops up occasionally if you google it.

Aug 28, 2013 7:12 AM in response to Andyrattle

Thank you very much Andyrattle. It was my hard drive. I bought another Toshiba HD myself, for 50$ and repalced it myself and MacOS 10.8.4 installed like a charm, in approx. 37 minutes.

Earlier, it took 15 hours. The reason why I was reluctant in replacing the hard drive was that when I would copy data to or from the drive, the access rates were awesome, at least 80 MBytes.


But after all, it was the hard drive. Strange thing is, it is still usable as an external drive and still not showing any errors.


No more Window Server UI disable and enable messages in console.


Thank you all of you who helped me figure out these gremlins in my system and provided extermination suggestions 🙂

MacBook Pro (10.8.4) suddenly very slow, hardware OK. Problem with System Launch Agents and Daemons?

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