migration assistant will not download to my XP pc, it says successful, then a window opens saying an error with only the option of QUIT

Question

Level 1

9 points

migration assistant will not download to my XP pc, it says successful, then a window opens saying an error with only the option of QUIT

Using my iMac has been nothing but frustrating, out of the box and it works, yeah, plug in and power comes on...but then amatuerish tutorials, then try migrating data, phone support offered not help and a return call that somehow never made in the proposed 1 hour window.

All i want to do is migrate my data from pc to mac...but maybe i don't.

iMac, Windows XP Pro, XP Pro to OS X Mountain Lion

Posted on Aug 24, 2013 7:50 AM

Reply

Answer 1

baltwo

Level 9

62,362 points

Aug 24, 2013 5:19 PM in response to donfromsc

Without the error message or steps you've taken, it's difficult to provide answers. Start with http://support.apple.com/kb/HT2518. If this is a new machine, contact Apple's Express Lane for support. BTW, if you don't like Apple's support, send feedback.

Reply

Answer 2

donfromsc Author

Level 1

9 points

Aug 27, 2013 7:33 AM in response to baltwo

First on my pc,XP pro the Windows Migration Assistant says you have "successfully downloaded." Then I go to start>all programs>windows migration assistant. A single click and a Apple window appears with the two finder faces and displays the following message in total:

"An error occurred while preparing your information for transfer."

The Go Back option is grayed out, the only option I have is Quit.

This is all there is. Apple tech is preplexed after 2 hours. His solution is for me to purchase an auxiliray HD and call back.

Reply

Answer 3

Aug 27, 2013 7:51 AM in response to donfromsc

When trying to migrate information for my dad from his dinosaur of a pc to a new iMac I ran into the same issue and after a few hours of research I found this download from apple that was an update that allowed the full migration to go through " http://support.apple.com/kb/DL1557 " try this and see if it goes through its and update for migration assistant that allows it to work with all windows formats. Best of luck

Reply