Locked out of my old Apple ID.

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Level 1

5 points

Locked out of my old Apple ID.

My first Apple ID was based on an old e-mail account that I no longer have access to. I used this Apple ID to purchase songs on iTunes from 2005 until 2012 (625 purchases). Since then, I have been told my password is incorrect and I need to reset it. However, I can't receive the "reset" e-mail as I don't have access to that account anymore. When I attempt to reset using personal details, the website tells me I have entered the wrong date of birth! Customer Support say there is no way for them to verify my identity (even though I still have receipts for my very first iTunes purchases). This means if I change computers in future I will be unable to authorise it to play my old purchases. I have since opened a new Apple ID for my more recent purchases; however I don't want to lose all my old music. Is there a way I could burn a "super CD" with all my music on it then rip it back on to iTunes so it won't require authorisation in the future? Grateful for any suggestions.

MacBook Pro, Mac OS X (10.7.5)

Posted on Aug 24, 2013 8:36 AM

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Answer 1

Best reply

pedro d

Community Specialist

Aug 27, 2013 6:34 AM in response to maclean

Hello there, Maclean.

Apologies that you couldn't get the Apple ID issue squared away. The idea of burning discs of your purchased music is a good one. The following Knowledge Base article has the information that should help you with that:

iTunes: How to Burn a High-Quality Audio CD

http://support.apple.com/kb/HT2239

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro D.

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Answer 2

maclean Author

Level 1

5 points

Sep 2, 2013 1:46 PM in response to pedro d

Thanks for your advice.

I've since read that only my really old iTunes songs (2009 and earlier) are covered by DRM protection and so only these ones would be affected were I unable to "authorise" a device in the future. Is this correct? If so, is it true than I can "upgrade" these old tracks so that the DRM no longer restricts which devices they can be played on? I have 359 such tracks so I calculate that's going to cost me over $100 at $0.30 each to upgrade all of these...

Honestly, I'm so cross with Apple about being locked out of my old Apple ID and there doesn't seem to be any way of resolving this problem. I suspect this is going to become a major problem for many other iTunes users in the future....

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Answer 3

Hirsty49

Level 1

8 points

Oct 30, 2013 4:50 PM in response to pedro d

I could do with some help on the same topic. Like the earlier poster I run iTunes on an old defunct email address. Since the recent upgrade I have lost quite a bit of my music on my laptop but not on my iPhone. Rather more embarrassingly, the music my daughter downloaded years ago has now turned up on my phone, so if I shuffle my music I get Miley Cyrus in her Hannah Montana days and the cast of Glee. I want my music to be consistent across all my platforms ie MY choices, my library whittled down to my excellent taste in music ann no one else's but I don't want to risk setting up a new account and losing the previous purchases I have made. The difficulty seems to be that the only place where all my music is displayed is on my iPhone (and maybe on the Cloud?) and the iPhone isn't the source for this music (but like the source if the Nile I'm not entirely sure where it is.

Kathy

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Answer 4

Nov 15, 2013 2:25 PM in response to maclean

I too had an older Apple Account and my son used it to purchase some things with a itunes gift card. I lost access to the email but recently got access to it again. I tried going through the reset password request process only to never receive an email. So I figured I'd try setting up the account again with the same email address to see what happens. It actually worked, and I could setup an account with that email again....but all the purchases are now gone. Really is dumb that this can happen with no way of restoring past purchases. I'm just glad I didn't have as many purchases as you did. But now the stupid ipod won't update any of the apps that were bought and they are stuck in an 'update notification loop'...I can login but the apps never actually update and the notification keeps showing up on the icon. He wants to sell the ipod off, and this might just be the thing that gets me to let him do it. I won't be buying another one, that's for sure.

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