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Windows 7 can't find my iphone

When I connect my iPhone 4s to my pc, Windows 7 used to respond with an Autoplay window, allowing me to access my iPhone photo files. My iPhone also no longer appears as a removable device in Computer. Other removable devices (flash drive, camera, iPod) all trigger the Autoplay window and appear as devices in Computer.

iPhone 4S, iOS 6.1.4

Posted on Aug 24, 2013 2:05 PM

Reply
6 replies

Aug 24, 2013 4:16 PM in response to Mochiboy

Try a different USB port, preferably one on the back of the tower.

If no effect, try a different computer.

If it works now, that means there's an issue with your PC.

If no effect, then you may have an issue with the iPhone.

Try a restart, then reset.

If no effect, then make a backup to iCloud immediately, and then restore the device to factory settings (Settings > General > Reset > Earase All Content & Settings)

If still no effect, it's a hardware issue with your iPhone.

Aug 24, 2013 4:21 PM in response to Mochiboy

Then a Windows update probably broke it. Try uninstalling and reinstalling iTunes, as explained here: http://support.apple.com/kb/HT1925. Don't skip any steps.


Before you do that, make sure you are using a USB port capable of supplying 5 Volts with at least 0.5 amps. This means a port directly on the computer, not a hub unless it has its own power supply plugged into the wall. And if it's a tower or desktop computer use a USB port on the back, not the front (as front ports are usually an internal unpowered hub).

Windows 7 can't find my iphone

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