6 Replies Latest reply: Aug 24, 2013 4:21 PM by Lawrence Finch
Mochiboy Level 1 (0 points)

When I connect my iPhone 4s to my pc, Windows 7 used to respond with an Autoplay window, allowing me to access my iPhone photo files. My iPhone also no longer appears as a removable device in Computer. Other removable devices (flash drive, camera, iPod) all trigger the Autoplay window and appear as devices in Computer.

iPhone 4S, iOS 6.1.4
  • Ralph9430 Level 6 (17,631 points)

    Your computer should recognize your iPhone as a camera and allow you to use whatever image capture application you have to copy images from the iPhone to your computer.

  • Lawrence Finch Level 7 (34,931 points)

    The iPhone will only appear as a device in Windows (or a Mac) if there are images in the Camera Roll.

  • Mochiboy Level 1 (0 points)

    I know that it should recognize my phone. In fact, it did at one time. But it no longer does. My computer recognizes my iPod, camera, flash drive, etc. But no longer does it recognize my iPhone.

  • Mochiboy Level 1 (0 points)

    There are photo images on the camera roll.

  • TJBUSMC1973 Level 5 (7,450 points)

    Try a different USB port, preferably one on the back of the tower.

    If no effect, try a different computer. 

    If it works now, that means there's an issue with your PC.

    If no effect, then you may have an issue with the iPhone.

    Try a restart, then reset.

    If no effect, then make a backup to iCloud immediately, and then restore the device to factory settings (Settings > General > Reset > Earase All Content & Settings)

    If still no effect, it's a hardware issue with your iPhone.

  • Lawrence Finch Level 7 (34,931 points)

    Then a Windows update probably broke it. Try uninstalling and reinstalling iTunes, as explained here: http://support.apple.com/kb/HT1925. Don't skip any steps.


    Before you do that, make sure you are using a USB port capable of supplying 5 Volts with at least 0.5 amps. This means a port directly on the computer, not a hub unless it has its own power supply plugged into the wall. And if it's a tower or desktop computer use a USB port on the back, not the front (as front ports are usually an internal unpowered hub).