HT201519: Update the software on your AirPort base station

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ettefaghke
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Q: How do I know which version of the firmware for airport utility I have

I have an imac and an Airport Time Machine.  I just bought an airport express in order to extend the range of the WiFi in my house.  Everytime the airport utility tries to configure teh airport express, I get an unexpected error message.  I have checked the support site and think I need the latest firmware update fort eh airport.  I have the airport utility set up to updaate automatically weekly, and upon opening the utility, but don't know if I have the latest firmware.  When I click the "about airport utility" it tells me I have version 6.3.1(631.4), but I am suspicious that it is not the current version.  Does anyone have any way for me to check? and does anyone have any idea why I keep getting the unexpected errormessage?  thank you.

iMac, OS X Mountain Lion (10.8.4)

Posted on Aug 24, 2013 5:02 PM

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ettefaghke

Q: How do I know which version of the firmware for airport utility I have

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  • by Kappy,

    Kappy Kappy Aug 24, 2013 5:11 PM in response to ettefaghke
    Level 10 (271,377 points)
    Desktops
    Aug 24, 2013 5:11 PM in response to ettefaghke

    I have an AEX with recently updated firmware of 7.6.4. How old is the AEX your purchased? When you open Airport Utility you should have an update awaiting for the AEX firmware.

  • by ettefaghke,

    ettefaghke ettefaghke Aug 24, 2013 5:45 PM in response to Kappy
    Level 1 (0 points)
    Aug 24, 2013 5:45 PM in response to Kappy

    Is AEX Airport Extreme?  I have an Airport Time Machine, I bought 4 years ago. 

  • by ettefaghke,

    ettefaghke ettefaghke Aug 24, 2013 5:53 PM in response to ettefaghke
    Level 1 (0 points)
    Aug 24, 2013 5:53 PM in response to ettefaghke

    OK.  I just figured out I have a current irport utility version 7.6.4.  i am still having trouble getting my base to access teh ariport express I bought. I keep geting an unexpected error message each time it tries to configure the airport express. 

  • by Kappy,

    Kappy Kappy Aug 24, 2013 5:53 PM in response to ettefaghke
    Level 10 (271,377 points)
    Desktops
    Aug 24, 2013 5:53 PM in response to ettefaghke

    AEX is Airport Express. Airport Extreme is AEBS. You cannot have an Airport Time Machine, but you could have a Time Capsule. Time Machine is just backup software.

  • by ettefaghke,

    ettefaghke ettefaghke Aug 24, 2013 5:57 PM in response to Kappy
    Level 1 (0 points)
    Aug 24, 2013 5:57 PM in response to Kappy

    Thanks for the clarification.  I have a Time Capsule which has both a Time machine software, and the airport base ststion, and I bought the AEX :-) a few weeks ago.  I am having trouble setting it up becasue of teh unexpected error message i keep getting.

  • by Kappy,

    Kappy Kappy Aug 24, 2013 6:09 PM in response to ettefaghke
    Level 10 (271,377 points)
    Desktops
    Aug 24, 2013 6:09 PM in response to ettefaghke

    When you open Airport Utility click on the Time Capsule image and note the version of the firmware. Usually, if there's a firmware update it should show up for you to upgrade it. Also, check the Airport Express. The latest AEX firmware is 7.6.4, I believe. It may be different for the newest AEX models.

     

    Firmware version 6.3 is from 2006/7 and is pretty old. It should be updated.