10 Replies Latest reply: Aug 25, 2013 3:06 PM by NNMEX
NNMEX Level 1 Level 1

Need ur help, please. After choosing the drive to reinstall OS, cannot select "install" button. Doesn't even get highlighted in blue. Mouse doesn't work. Any particular keyboard command to select "install" ? What am I doing wrong?

iMac, OS X Mountain Lion (10.8.4)
Reply by Eric Root on Aug 25, 2013 2:48 PM Helpful

Here are some troubleshooting suggestions to try to deal with your gray screen.


Startup - Gray, Blue or White screen at boot, w/spinner/progress bar


Startup - Gray Screen


Startup – Question Mark


Startup – Red Screen


Startup Issues - Resolve


Startup Issues - Resolve (2)


Startup Issues - Resolve (3)


If you live near an Apple Store, make a Genius Bar appointment to have the computer tested. Supposedly there is no charge for testing.


Genius Bar Reservation

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